09/22/2021
Pete
Vernon, CT
The process of dealing with Tesla in general is not ideal. The administrative side of their business (auto and home energy) is kind of a mess. However, the folks from the Rocky Hill Connecticut team that came out and actually installed our Solar and PowerWall system are amazing. My confidence in this whole process went from shaky to confident when this team showed up. They were able to answer many questions I had that were still not well answered at the time. The installation itself took 3 days + 1 day to remove our roof which I thought was really good for an integrated solution like the Solar Roof (and it looks awesome). They are very well coordinated, and exhibited true teamwork, and made the process enjoyable. This has been typical of my experience with Tesla that the Administrative side of the business is under valued and over worked. The folks that actually implemented this Solar and PowerWall installation are excellent and very experienced.