Vision Solar LLC (Out of Business)

I went with vision solar in 2019. Now in 2025 the roof that they had installed and were giving a 30 year warranty on is being replaced. Their contractor didn’t install the roof correctly and now has cost me over $11000 in repairs. I have no one to turn to to recover the money that I should’ve never had to pay out. And only a few days ago did I even discover they went out of business. Sun Power who they sold panels for has also gone out of business and its assets have been sold off. I have an array on my roof that has almost no support and none of the warranties that they supposedly were giving me. Now NJ wants to decrease the value of SRECS to almost nothing. This has been one of the worst experiences. I would recommend that no one get a roof mounted array and strongly advise against solar. The minimum gain is far from worth the stress and expenses.

Did not work until 6 months after installation. Was told they would refund payments on the loan. Roof leak mold and fungus. They filed bankruptcy and I'm out of thousands in repair costs.

I just learned last night that this company, Vision Solar went out of business. While not surprised as my experience back in 2023 was the worst ever, who do we as customers, contact if we encounter issues with the panels? I was duped from beginning to end from being lied to about the cost, the incentive, installation time, fixing my damaged wall, you name it. I've called several solar companies to inquire about help in the future as no one will touch my panels because they were installed by someone else. If anyone has any information on who we can reach out if needed, please share.

I am writing to express my deep dissatisfaction with the service and business practices of Solar Vision. My experience with this company has been nothing short of a nightmare, and I feel compelled to formally lodge this complaint due to the significant issues I have encountered. Firstly, the sales practices employed by Solar Vision were misleading. During the sales process, the representatives assured me of numerous benefits and savings that I would supposedly receive by installing solar panels through your company. However, these promises have proven to be grossly exaggerated, if not entirely false. I was led to believe that my investment would result in substantial energy savings, yet this has not been the case. The discrepancy between what was promised and what was delivered is unacceptable. Furthermore, the customer service I have received from this company has been appalling. Attempts to contact their customer service department to address my concerns have been met with long wait times, unresponsive representatives, and a general lack of assistance. On multiple occasions, I was either transferred from one representative to another without resolution or promised a follow-up that never materialized. This level of service is unprofessional and has only added to my frustration. Additionally, I was placed into a loan arrangement that I was assured would be beneficial and manageable. However, this loan has turned out to be financially crippling. The terms were not clearly explained, and I now find myself locked into a high-interest loan that is far from what I was initially led to believe. This deceptive practice is inexcusable and has caused significant financial strain. To make matters worse, I recently discovered that Solar Vision has filed for bankruptcy. This development has left me and many other customers in an uncertain and precarious situation. The lack of communication and transparency from your company regarding this matter is deeply concerning and has only served to erode any remaining trust I had in your organization. I strongly advise anyone considering doing business with Solar Vision to stay away from this company to avoid experiencing the same distress and financial hardship.

Its scam, they scam people , dont do it!! you will regret , you will be paying for electricity double you paid and will be in dept

These people are nothing but liars and very rude. They do not go through with anything they say. They promised us money back been waiting for two years. Didn’t hook up solar for two years. Always something wrong with the panels. Never could get there stories right. Always lies.

This is the worst decision Ive made. I installed panels to save on electricity. I tried to get out of the contract before installation and I wasn’t able to do it. Once the panels were installed, it had taken them 14 months to finally be connected to the grid. It’s been only a month since the connection to the grid and the panels aren’t working. I contacted the company just to find that their number is disconnected.

I now see that this company is out of business !! They are/were the worst company I have ever worked with. It took over a year to get my solar panels hooked up and running and that is with us making frequent calls to them, when we could get through! I referred 3 people, with two of them getting the panels. I asked for my referral $$ numberous times. For a YEAR they said it was in accounting being processed. Guess what never got and NOW they are out of business. THANK YOU SO MUCH VISION SOLAR FOR YOUR LYING AND TERRIBLE SERVICE.

This process was a mess from beginning to end. I was referred by my cousin to Solar Vision I am not happy at all with the services and the service I received. I was quoted one price of $127.00 and Divined told me that my price is now $203 and my system is not complete at all. The representative that came to my house to give me the info " " told me one thing and then put something else in the system and changed the price at the end of this I will have paid in total of over $85,000 dollars for this I was not quoted this at all, and now they give me a new company called Solar X saying they are the new company now . This is all the way wrong and Divined is saying that its nothing they can do about this, I was charged for landscaping for something that Vision solar said they would take care of the part of the tree that needed to be cut down and it was not done and they also put it on my paperwork and I should not be paying for this, this whole situation is wrong but Vision Solar said they was a replicable company and they are defiantly are NOT this is not fair to me and all of the other people that got SCAMMED.

Believe ALL of the low rated reviews as I have experienced just about everything everyone complained about as I had my panels installed in July of 2021, and NO my system is still not operational. I have received about 3 reimbursements and now I just get the runaround about waiting for an approval that never happens. I can go on and on giving account of my horrific experience with this company but as I said before believe all of the other bad reviews. The only thing I haven’t experienced is my system not generating enough energy to cover my bill but I guess I will find out if and when my system is ever turned on. So I’m basically paying double for my electric bill for over 2 years. RUN RUN RUN as fast as you can and save yourself a lot of frustration and anger. Definitely seeking legal advice, this is just not fair or good business practices.

Sales Team lies or are ignorant (which I discovered after the fact). Panels installed in early August 2023 and not yet operating. Why? They did not get approval from the town (install is illegal) and did not submit plan review to local utility. Customer service is non existent and when you get someone they are clueless. Never get a call back. I have submitted complaints with the NJ Department of Consumer Affairs, BBB and have engaged an attorney. Discovered that the State of Connecticut is suing them for all of the issues that I have been subjected to.

I referred to customers to Vision Solar at the end of last year this year both installations were complete and they’re up and running and I’m still waiting for my two referral bonuses, I’m told that there’s a delay because they don’t have the funds to send out the bonuses and my bonuses were expedited by a manager. This is very own professional and unacceptable

Signed contact Jan7, 2021... And as of today, October 13th, 2023... System still isn't HOOKED UP Run on the opposite direction as FAST AS POSSIBLE- TO get away from this Company. 34 months of Lip Service- NO RESULTS OR ACTIONS COMPLETED. CONTACT yr electric vo for their approved Solor Installer Companies. DON'T deal with a fly by night company like Vision Solar. Have over 50 phone numbers I've called since panels installed April 2021. And over 100 people names in file. THEY DON'T FOLLUW THROUGH. PERIOD.

The single worst consumer experience I have ever had. It is impossible to speak with anyone at this company who can actually help finish the project. Contracted in Nov 2022 and they still are not done. No correspondence to let you know what the status is. Tree work is part of their scope of work and they leave it to the end and do not do it. Incredibly frustrating process

Everyone listen and believe all the 1 star reviews. This company is horrible and their customer service is trash. They came over 6 months ago and installed the panels and yet today they still haven’t turned them on or anything. An inspector came to look at the system and he told us that they had to replace the wires because they were too small and they put the wrong breaker and they have to replace that too. That was 2 months ago and till this day they haven’t came to replace the wires or nothing. We’ve been calling weekly and daily asking to speak to a manager but we hear nothing. They say the same thing that you need to wait a couple months for the panels to actually work and gather enough energy. Our neighbors got panels a week before us and theirs started working 2 weeks after they installed it. Also since they’ve installed them, we had to pay monthly payments for them and we are not getting any power. They have been horrible when we speak to them, they have so much attitude and are rude to their customers. Stay away from this company. Go see a different solar company if you want to have solar panels because Vision Solar is terrible.

I was excited to have solar panels installed. It took awhile for the permitting to approve everything ie 10 months. I looked at the electric bill and there was no reduction in the bill. I asked Vision solar to look at the installatoon. They say everything looks good on their end. Then asked for an electric bill to do an analysis. I have since sent them two electric bills, photos of the installation and have called weekly. I have asked to have upper management be involved and notified. No one is coming to my house to look at the installation. The solar panels are creating energy but not going to my house. I think they installed it incorrectly and sending energy to my back up generator. They sold me on customer service. That was their strength. I think they are growing too fast and are understaffed. The initial installation was a year ago. I have been paying the monthly loan payment for four months. I am not getting a reduction in my electricity bill. I am not getting anyone from vision solar to return my phone calls or come to my house.

I wish there were negative stars. First, Vision Solar did not get my signature on the 40k of solar panels they sold the elderly co-owner of my property. Second, the day they tried to install the panels the plan was completely wrong and it had to be reconfigured several times. Third, after numerous tries to configure the system on an ordinary roof, the panels sat inoperable from March until late August (despite numerous phone calls) when I finally contacted the Better Business Bureau to tell Vision to get the panels off the house. They refused. Instead they came and tried to fix the problem-only they made no appt. I awoke one weekend to several workers climbing on my roof without permission. Now the panels still sit inoperable, not inspected. They promise they will call to set up an appointment and they don’t. They send shady looking people who just walk on your property uninvited at odd times and say things like, “do you have solar panels?” without any introduction, no appointment, no permission, and no knowledge of who the customer is. Who does that? DO NOT let this company install anything on your house. Look at the BBB for their awful rating. There’s a support group on FB just for victims of this company. Take a look at the stories of leaking roofs, panels that don’t operate, shady sales and financing, lies about tax credits and state class action law suits. I have contacted the Attorney General and will be forced to sue them shortly if they don’t remove them. This company is full of scammers and the people who work there should be ashamed of themselves.

After multiple calls, I was told to contact concierge@visionsolar.com. Not able to locate this site to register my complaint. The salesman made sure to inform me that if I ever replaced the roof that their company would need to remove the panels since they do not belong to me. Never once did he tell me that I would be responsible for the $200 per panel charge to have them removed and reinstalled after the roof was replaced. Was informed that I need to notify the company and receive an invoice and pay the $3,000 before anything could be started. The savings I was suppose to received from having solar panels has been non-existent. I wish I had never had solar panels installed.

Took forever to finally get it turned on, daily calls to keep them going. A couple months in, system breaks down, no feedback on what was fixed and no documentation whatsoever. Broke down two more times and you keep waiting for service. Got roof leaks on top of it, same game, you report, someone is supposed to contact you, never happens. Also be aware of the sales guy!!! He will tell you that before you have to buy any electricity from your service provider, you consume what you fed into the grit first. Incorrect statement because you feed in for a minimal amount BUT you purchase your own electricity at a 300% upcharge during peak hours, which is between 6-10 in the morning and 6-10 in the evening. Feel free to not use electricity while the whole family is at home. Vision Solar has terrible business practice and service. You could easily end up paying for your Electric Service Provider and a 50K solar system which does not work.

This company is horrible and filled with liars. From the first meeting with their sales representatives until my solar was finally turned on (more than a year later) I was lied to at every single step of the way. Even today, I learned the salesman lied to me again regarding the federal incentive program (rebate). Solar panels are great, but this company is horrible. From start to finish I was lied to over and over again, I had to do most of the work myself and became a mini expert. On multiple occasions I had to call this company 15-20 times a day just to get a response. I had to deal with my HOA and PECO myself in order for the panels to get turned on. PLEASE TAKE MY ADVICE and RUN RUN RUN far away from this company.

I advise anyone with ears to listen to the many other reviews as they are accurate. This is a terrible company. They don't communicate in spite of saying a manager will call. They don't email information. They won't release the oral contract. They are unbearably slow to do any work. They never communicate any pertinent information. I will never get solar panels on anything I own as I can see what a scam they are and this company is at the tip of the spear. I would give no stars but it won't let me.

I had this company install 30 solar panels on my roof back in March and my energy bill is still the same. Each time I call I keep getting the run around about why I am not seeing a relief on my electric bill. I call my power company and they pointed out that my energy source was powered through them 100% and that there were no indication that my solar energy source was working during the day. When I spoke to Devon the (vision solar specialist) several times he was unable to help me with this issue and elected to pass it on to a manager. I've been calling these people since July 1st and still can't get someone to call me back or assist me with this issue. While I am paying the full amount for my monthly energy bill and also paying the installment for solar panels that aren't providing ANY relief. This company miss represented themselves from the beginning. The sales rep bluntly lied to me to get my business and once the contract was activated they don't care about you anymore. Do your due diligence with this company, they are not what they present themselves to be.

It has been 15 months and while the panels are on the roof they do not work. The field rep is MIA and they should send a search party for this guy. This is going absolutely nowhere. There is now a loan out in my name for big $$$$$. While they have been paying the monthly amount due, my base electric bill has surpassed it. They can come and pick up their panels and call it a day. Get my name off this loan and let me wash my hands of fiasco! I am between Houston and Austin and they cannot figure out. One star is too much!

Vision Solar installed a $68,000 system with a $298 loan payment that is generating less than $100 in solar a month. They installed the project without pulling permits then failed several permit inspections. The removal of three trees was priced into the contract and have yet to be taken down 8 months later. The customer service is awful and outright lie that things are going to happen when they know it's not true. This company is giving the solar industry a bad name. They need to be put out of business.

I was told more than once by the sales rep that the contract could be canceled at "ANY TIME" up until the day they come to install. I even said, "and I owe you NOTHING if I cancel the day of install?" The answer was "No, not a penny". Sound too good to be true? That's because it is. You only have 3 days to cancel or you are charged 10% of the contract. Then the home office will hang up on you if you call to cancel within those 3 days. We were pressured into signing so that we could "see if we even qualify" and because it could be canceled at any time they made it seem harmless.

They installed panels 2 years ago and inspection have been done. They lied saying that they submitted paperwork with county . Their concierge is a joke nobody knows anything and then transfer to the project manager never answer her phone and no return call.

Vision Solar installed panels on my roof without a county permit, and they laid on the roof for almost 6 months before I actually had working solar. No one will return calls or texts: Jennifer Jacobson, Troy (salesman), Terry Spiegle, Justin (on site manager. The conceriges who do answer but either don’t know or can’t help you. I was lied to starting with the salesman and continuing through everyone else. Items in the contract were not adhered to and the process was never explained. I had to call and call and complain and complain to get someone to come to my house and explain how the system worked, not the process of getting it completed, just how the actual solar worked. They are a sham company who does not care about the customers. Bennett Andleman (?) said they were improving things. NOT TRUE! They could start by using employees answer or return calls and texts. Vision Solar is a contemptible company who lies and takes advantage of people. DO NOT buy Solar from this company. There is no customer support during the process nor after the panels are installed. This has been and continues to be a NIGHTMARE from the devil himself. Please, do not purchase Solar from Vision Solar.

I had to give it one star but they are a zero star company!!! Our solar panels were installed in October 2022. Starting in January of 2023 we had to start making payments. Our solar was finally turned on in March. Vision Solar owes us three months of reimbursements. Every time you call this company the “concierge” gives you the run around. This time Supervisor Zaire told me the Director does not speak with simple minded residential customers. He’s just too busy!! Britney sounded nice but doesn’t know any answers. This company is awful and I do not recommend them at all. All we won’t is our reimbursement mailed to us. Oh yeah and the state reimbursement could take 6 months from today. What a joke!! The Accounting Department is also to busy to take phone calls from simple minded residential customers. Zaire said.

In November 2022, the Vision Solar, LLC sales representative told me I would get a 33% REBATE (equal to more than $14k) from the government for investing in solar. It IS NOT a rebate. It IS A TAX CREDIT - if you qualify. At the end of the year when you are filing your income taxes, if you have a tax bill - meaning if you owe Uncle Sam money - then whatever you owe, up to the amount of the tax credit, is covered by the tax credit. They are still pressuring me into proceeding with the install (April 2023) but I refuse to let them. In doing my research prior to refusing the installation, I found out they don't even have an approved plan with my power company - which is required prior to turning on the system. Stay away from this place.

Don’t even try to get solar panels with this company. They will not honor there contract and the y lie to you so badly the is already a game for them.

They in came and installed it and they never got it up and running, I have had mine finished for 7 months now and the permit is finally pulled after several calls complaining, but they never paid for the permit! It’s $43.00. They pulled the permit 6 months after install!!!. I would never use this company. Customer service is horrible you can’t talk to the department you need and no one knows anything. And they don’t really care. They take the money from the loan company and don’t finish the work

I had solar panels installed August 2021. They were not turned on until October 2022 because the installation was not approved by the city. I paid both full energy bills and loan payments all that time. I was told I would be reimbursed for loan payments made until successful start of the solar panels. I was reimbursed for only 3 months and have tried to get the remaining months reimbursed for a year and a half now with no luck. Always told they are waiting approval.

I don't even have my solar turned on and its been 180 days. I was contacted by APS and they said that Vision Solar has not even done the paperwork correctly and hasn't responded to them. I called APS again to ask what is happening and they said Vision Solar did a 90 extension and they haven't turned in paperwork et. I started this process in November 2022 so I would be ready for the summer. They have a concierge number which is useless. They don't tell you really what is going on. They did give me the number of the project manager and spoke to him once and he was very unapologetic and acted like he didn't even care. Tried calling back several times and left messages and no response. If I could I would tell them to come get their equipment and go with another company.

We have been lied to and ignored, and 2 years later we are still not connected. They are fraudulent and incompetent. Peco has provided me proof that they have not and will not do what is necessary to get this project done. I am considering getting an attorney and filing charges. Its a pathetic company.

I was so excited to have solar panel placed on my roof. Its been approximately 9 months since they were installed and they still not up and running. I have called multiple times with no response. I finally told them a couple of months ago to come remove them and cancel my contract and still very little communication. Finally today someone showed up to tell me they would be here tomorrow to do inspection and I declined. I would never recommend doing business with them and only gave 1 star as that is all that is available.

Please, Please don't use this company. They are nothing but a scam. I made the mistake and signed up for the solar panels when the sales rep promised me that I had all the way up until instillation to change my mind because I kept telling him that I needed to do more research before signing. But after I received the contract by email, I read the fine print and noticed that you only have 3 day in which to cancel. So, I immediately signed, dated and scanned the Cancelation forms the very next day stating that I was also going to overnight the forms to be sure. And now 10 months later, they are trying to tell me that I didn't cancel within accordance to the contract and that I owe them 10% of the total cost. They keep saying that they have not received any cancelation documents from me. No emailed document and no overnighted document that cost me $26+ to send. Well, I found my email trail and forwarded that to them asking for a response that they received it and they have yet to respond. And since then I've found the Certified Returned Receipt and I'm waiting for a supervisor to call so that I can make their day. They are not getting a dime from me. And so I urge you to walk the sales rep out of your home when you find out who's come to feed you a bunch of lies. The nightmare continues, but I hope to be done with them soon and never to hear from them again.

Worst company ever. Getting contract signed in a fraudulent way. Never getting back to you when said. Lied about 0electric and 30 percent rebate. Too many panels put in wrong place. Too expensive for 74 year old. All lies told by well trained salesmen. I believe Dividend Financial is in it with Vision Solar. Jonathan Seibert gets rich off scamming the elderly and handicapped because we own our homes. They don’t mind taking our homes. You should all be a shame what you are doing to the elderly. You have stressed us out. Why don’t you come visit and see for yourself what is going on. I want panels taken off and loan terminated. One member of your team said that could be done. We will see. Thank you

We were lied to multiple times. We have a tree covering our panels. In our contract they are supposed to remove the tree and stump. Found out they do not have a company to do this after they lied saying we were next on list. This is one complaint of many.

I'm on a year with panels on my house that do not work, they have not been connected or inspected. They promised that should I begin paying for panels prior to them being live that they would reimburse me. I have not seen one penny. To make matters worse, when they were installed last year, they were in the on mode. The electrical panel was unable to distinguish power IN from power OUT. My electric progressively increased until in literally doubled. They promised to reimburse me for that as well. not a penny back. They do not call back or return emails. Worst decision I've ever made, I had many real bad ones ! They are the worst !!

Contracted with this company in December 2022 Contract stated they would start installation on January 20. They didn't. Said they would stay in touch. They didn't. Had to make numerous calls. Was told they would call me back. They didn't Finally called finance company and cancelled the contract with no questions asked. Don't contract this company, VERY UNRELIEABLE!!!

They installed my panels months ago, but never hooked up the power. Told me that I would also receive a tax incentive of 12,000, but found out the incentives only reduce the amount you owe on taxes. If you don't owe taxes, you get nothing. What a scam.

Took my deposit of 13k in Sept 2022 and nothing has been done. Numerous calls to the sales Rep and Concierge with no call back! Emailed both and both emails returned undeliverable! DO NOT DEAL WITH THESE UNPROFESSIONAL PEOPLE!!! Contacting Legal advice to see what action to take! AGAIN DO NOT DO BUSINESS WITH THES PEOPLE!

This is the WORST solar company around. Absolute scam. Signed contract February 2022 and had panels installed almost immediately (after being told it would take a few weeks to pull permits). They finished construction on my house prior to receiving these permits and now, a year later, I still do not have functioning solar panels. Technicians have come out multiple times to “fix” the problem but LEAVE prior to finishing because “they cant find the issue”. Our electric bill was promised to be cut in half but now I’m paying my electric bill PLUS my solar bill and the “reimbursements” they promise haven’t come yet despite ASKING AND ASKING. This company has put unnecessary financial and emotional strain on me and my family.

My electricity bills have never been higher. I pay on average $240 per month on electricity and $166 per month on Solar. My highest bill before that was $288. So, I am paying $166 to save $48. That does not make math. We are on 3 months in a row. This company is garbage. I called to talk to the concierge department, 5 days and got this answer. For the Bill Dated 01/10/2023 (For Service 12/05-01/05 ): Your Solar Produced 956.56kWh, of which 299 kWh was sent to the grid and offset on your bill. The rest was consumed immediately after production. You received 1867 kWh from TXU Energy. After doing the math, your utility bill's electric charges without solar would have been ~ $378.68, prior to taxes. Mike H

Joseph was very knowledgeable and super friendly he help my family and save $120 off my electricity bill.

In January of 2022 came in contact with Vision Solar contracted the company to install solar panels this was done in Feb its like pulling teeth to speak to your concierge it's been a year and my panels are not working I have been to my city and they told me it's vision that's the hold up so a couple of days ago one year later the panels had to be removed so the city could inspect the clamps inspection was done it passed and the panels are still on the ground it is now pulling more teeth to get them reinstalled I am sick and tired of vision solar for one year I could not take a vacation because I did not know when I was going to hear from vision solar and I think its going to be ground hog day...

It has been nearly a year since my residential solar project was built in Tucson AZ, and it still isn't operating. I promised my tenants that they'd save a ton of money on their summer electric bills; now I'm probably going to lose them for breaking my promise. Vision Solar canceled a final inspection with the city in December, never contacting me to explain why, and still have not rescheduled. They make it impossible to reach your project manager (who will never try to reach you). I hate this company, their powerless concierge service, their deadbeat project managers, and their money-grubbing, unresponsive management!

Was told by initial sales presentation that the solar panels would cover almost all my needs and not hardly have a bill. Still having over $100 a month electricity bill. Gave me a sign on bonus of $1500.00 they said I would get 8 weeks after turning on panels. It has now been 16 weeks and no money. I have called every three or four weeks after the 8 weeks and each time am told it shouldn't take that long and I would be put on expedited list and they would call me soon to say money on the way. Of course, nothing happens. Please do not fall for their scam. Worst company I have ever worked with. Also, when you call customer, service they say they will get an answer to your questions and call you back. You never hear from that person again.

Unable to get any answers from customer service as to date on tree removal. very poor customer service . just plenty of empty promises. promised to get back with us with date for removal of tree . No response from customer service or tree service.

I give this company 1 star because they don't finish the job. Have been waiting on them to send an electrician out to finish the job so we can turn the system on, it's been 21/2, almost three months since they put the solar panels on my house, and they are still giving me excuses for why they haven't completed the job.