Universal Solar Direct

Refreshingly different

USD has been the best company I have had the pleasure of working with in the last 10 years! Coming back from Japan to the U.S. is quite a culture shock and people are very impersonal here comparatively. They are professional, efficient and still allow themselves to be friendly! I find these traits severely lacking these days in so many businesses that treat you like just one more job! The staff members I have talked to have always been courteous, helpful and nice to talk with when everything else seems to be so chaotic. This company is a breath of fresh air! I wish more companies would treat their customers this way! They are even continuing to help me by answering questions about the solar to help sell our house! PHENOMENAL!!!

Pleasant Experience

They were a pleasure to work with from start to finish! Permitting took some time, but they kept me updated the entire process. The installers were pleasant and cleaned up when they left.

Great company and affordable price

This company is local and has been expanding so I thought I would use them after my friend referred them. Ironically my friend works for another solar company as a manager and decided to use Universal Solar Direct so that says a lot. They were professional from start to finish from the sales person to the installers and the managers final inspection. They even fixed some broken roof tiles I had on another section of the roof where there weren’t any panels installed. It was not their responsibility to do that but it shows the level of commitment this company has to satisfaction. My electric bill has basically vanished. Universal Solar direct delivered as promised and I would highly recommend this company.

Beware

Round one: They came ringing my doorbell multiple times at about 6:45am. After they finished and left my property, I realized the EV charger was not installed. I noticed a mess on my garage floor from installing the invertor. As I walked around my house to see the solar panels, I saw garbage, tools, and hardware on the ground. I looked in my pool and saw garbage and hardware at the bottom of my pool. I realized they didn’t apply the correct layout to the panels on my roof. Round two: They come back to fix the mistakes they made minus all the cleaning up my wife and I did. They fixed the inverter issue, but still left drywall shavings on the ground, fixed the layout of the solar panels, but STILL did it wrong and illegally placed the panels too close to the edge of the roof, STILL left the same tools on my property and didn’t clean up. Round three: They still haven’t painted the conduit. They still didn’t fix the broken roof tiles. The layout is still not exact to the planned layout. Round four: They sent a roofer to my house and that roofer accomplished nothing at all. Every single broken tile I had before, I still have. And that roofer is gone and haven’t heard from them since. Round five: I had to contact universal solar direct again about nothing being done to the roof. The roofers came and fixed the broken tiles and left. Then, once I got back home and inspected, there are still broken tiles and pieces of broken tile on my roof. Round six: Roofers never showed, twice. Round seven: Roofer showed up, but nothing can be done because the damaged tiles are underneath the panels. Also, after speaking to the roofer, this has been a constant issue with them on many the houses they do. Round eight: The roofer and installers came today and fixed some of the tiles under the panels, but not all. Once I got notice from the energy company that I’m good to turn the solar panels on; I went to charge my car and I noticed the screws holding the EV charger bracket weren’t even screwed in all the way and the ones that are screwed in are not actually secured in the drywall. Round nine: The manager was able to do whatever to give me access in the inverter app to utilize my EV charger. He also came to my place to replace the previous transmitter on the inverter with a different model. Round ten: A got a call from a guy who was supposed to paint my conduit to match the side of my house on a Monday. He said he would get to the project and finish within 72 hours. That never happened. And then the Monday following I got the same story. Round eleven: The roofer and installers came back to lift up every panel and check for broken roof tiles that they failed to fix the first time. And to rearrange the tiles to the originally proposed layout that they failed to do correctly the first two times. They pulled and replaced the DOZENS of broken tiles. They rearranged solar panels correctly. This goes on for 3 more rounds but I'm not able to fit it all in the review