Tron Solar

Poor service, customer sevice and over all experience

It was a problem from start to finish. Their crews are careless and reckless. I am 6 months into my system and it hasn't worked correctly for 1 day. If Their is something wrong, it is on you to figure it out. Go with SunRun or someone who cares about their product.

Stay away from Tron

WARNING!!!! Stay away!!! I reached out to Tron In the summer of 2025. I wanted to take advantage of the federal tax credits that would be expiring at the end of the year. We had the best Tron representative and we committed to a very expensive system with a backup generator. The project limped along and in September, I reached out to our contact expressing concern that the project wouldn't be finished by the time the tax credits expired. Finally I received text messages to schedule installation In early December, then they cancelled and moved the date to mid December, then canceled and rescheduled for January. If we had kept that appointment for January, we would have lost the federal tax credit and would've had to pay full price for the system which cost tens of thousands of dollars.I have no idea what types of logistics and difficulties could've happened. Keep in mind, this is not my first solar panel installation project. I had panels on my previous home and the installation, financing, planning, and logistics went on without a hitch. I would stay away from Tron. Save yourself some headaches in about $25,000 and go with Sun Run.

If I could leave less stars I would

Nothing has gone to plan. Multiple months of waiting to find out the week prior to install I needed a new roof. Information they sat on for over 2 months. Complete wastes of time, money, and energy. Was not installed. Do not buy from this company.

Understaffed - Paid Reviews

They pay customers to leave reviews. My system has been down for almost 6 weeks, they have told me someone will come in the next 1-2 weeks every time I check in. Their service and reliability leaves much to be desired. Will update review when system is repaired.

We used Tron solar for out install in 2019 and the system has issues. I first had contact with Andy the sales guy and he seemed knowledgeable and made us comfortable with going with the company. But after the install we were dealing with another associate Giray who didn’t know anything about solar and our system! He has since moved on and now it’s even worse as our system never reported output correctly so we get errors from our app. I don’t have anyone to work with since the original guy left and when I reach out it goes in circles. My bill for electric is now more than when we didn’t have solar! And I have to pay a loan on top of that! Definitely not happy with their job. They underpowered us and when I try and inquire about additional panel they say “well I don’t like the errors we see with your system.” Yea come fix it then! And they have now told us on 2 separate occasions that they are coming out to check the system and every time they no called, no showed!! Avoid this company and the headaches.

Rebate

This company gave us false information. We were told we could get $16,000 back in federal funds and rebates. Andy Beckett lied to us. When we filed our taxes we were only eligible to get only $900.00 back. They took the rebate back for the state of Illinois that was an incentive. Stay away from this company.

pressure sales, slow process, 3+ mo.'s and still no installation

Initial sales pitch to us assured us they had all the parts they needed. This was a lie. We started this in April. It's l;ate August and we're still waiting for installation after over a month since we approved engineering's design. They say they're waiting for a part. I'm a pro electrician and this year I've not had to wait more than 3 weeks for any specialty part. What happens if something breaks? We'd be paying off a $70,000 loan for a non-functioning system 3+ months long?