The Solar Exchange

As far as I can tell they know what they are doing and do good work. I was just surprised at a $150 service fee when they were unable to resolve the issue of removing my system from the previous system owners application. They did talk to the previous system owner but ultimately through my realtor the previous system owner sent me his credentials and I removed the system myself. This after having initially being very skeptical that they would be able to do anything in person if it is simply an account removal process. They insisted they had to come out. The only reason I reached out in the first place was because the original owner said they couldn't do it and Solar Exchange would have to make the change. I am not disputing paying a fee when someone had to physically come out but it seems quite steep for ultimately making a phone call and leaving it in my own hands to resolve. I am not against working with them again they seemed really knowledgable and did answer any questions I had. I am just disappointed with this first interaction.