Sunspot Solar Energy Systems

Sunspot Solar provided great service for the first years of my solar panel installation. Unfortunately, no longer. I recently changed Internet providers and needed help configuring the inverter to the new wi-fi. Over two weeks I have called 5 times and left a message each time. I've heard nothing from anyone at Sunspot. I'm guessing they've gone out of business. If not, then their service is non-existent.

We're experiencing issues with the new garage box he installed a few weeks ago ( it took 6 months to get that). Sent over 20 text messages and never got a reply. Very frustrated!!! Seem like he got his $800 and could care less about anything else. He told us when he installed the new box that he was going to get out of the solar business since rebates were going away and he wouldn't be making as much money. He said another person was going to take over for him next year but I think he's going to lose a lot of customers before then due to his unacceptable follow up.

Installed solar panels claimed 25 year warranty but did not live up to their word. Be aware of using this company and their claimed warranty. They will then blame the manufacturer for the issues. Would no way use them again.

Our system was installed about 4 years ago. The crew were excellent to work with. There are no issues after initial install. The company has local knowledge that benefits their users.

We’ve got their solar panels at our house. Those are fine. But recently we just paid several thousand dollars back in December to get solar panels installed at our business, was told installation would begin middle of February. It’s now middle of March. Nothing. They seem to be dodging calls. Not responding to emails. No word from them at all. Entirely unprofessional.

Excellent Service

Had my system installed in 2018. We received the best attention and Customer care we didn't receive anywhere else. We researched and contacted many "local" solar companies and nothing compared to the service we received with Sunspot. They are the true best LOCAL company in Las Cruces and surrounding areas. I'm so glad we contacted true experts!

Nice Installation

Very professional installation, expertly done, grid paperwork and electric company documentation done by the company and "painless." Question the solar panel branding!

Montoya Review

From the initial meeting to the present Sunspot Solar has been there to ensure we are satisfied with the product. We will recommend Sunspot Solar to all of our friends that are considering installing solar panels in their home. Great service from the beginning and their installation crews worked well with our homebuilder to ensure proper installation.

Superb

Every individual at Sunspot was professional, pleasant and timely. A delight to work with!

Completely satisfied with my experience

I was completely satisfied with every interaction with Sunspot Solar. From the beginning of the quoting process to the installation, they were professional and completely open & honest, which made me feel comfortable and confident that I made the right decision in selecting them. It's one of the few interactions that I've had with home improvement where I was not disappointed.

A great experience with Sunspot

From the initial interview, to the booklet they put together detailing the system and the cost, to the fast, professional installation, to the flawless performance of the panels, Sunspot came through for us. They also handled all the paperwork necessary to get the connections made and to get the tax credits applied for with the state.

Morrow solar tracker

Our dual axis tracker has been efficient, reliable, and really amazing. Our electric bill was immediately reduced by about $250 per month, and our bill in November was 34 cents. Our February bill was negative 27 dollars. We are on cloud nine and we are so grateful for the fabulous product and work done by the Sunspot Solar team. I highly recommend going solar as it will definitely pay off big time !

Untapped Resource in the Sun Belt

Professional and quality installation by Sunspot Solar Energy Systems of Las Cruces, NM. Previously, we didn't pay much attention to the types and times of electrical use in our home. Now we do. We can see when a high-wattage appliance kicks in (HVAC, electric water heater, etc.) on the panel meter outside and how the photovoltaics mitigate their power drawdown on the net usage meter. We also try to minimize our overall electrical use during the day to maximize the solar panels' feeding into the grid and thus lower or even eliminate our electric bill each month. Cloudy days will knock back power production, and we discovered a late December snowstorm can smother panels and choke off power generation altogether. But those are uncommon occurrences here in the Southwest. The next step? Reliable and efficient overnight battery storage and- perhaps in the not-too-distant future- energy independence. And if Janet and Mellow have that feature added to their company by that time, then I'd want their business. Solar power is a vast and relatively untapped resource of the American Southwest; it's time to bring clean energy into mainstream thinking.

Owner

Excellent on all aspects!

The Best

I couldn't have asked for anything better. Sunspot's expertise, sound practices, and customer involvement was the best experience I've ever had.

Good honest company

From the first day I walked in to Sunspot Solar to the final day of install all was as promised. System works great, we are really happy with it.

Moore Solar Installation

The entire process was easy and the folks at Sunspot helped all along the way.

Great product, and worth shopping around for loans

Very happy with the product and service. My only suggestion is that I was disappointed with the cost of the loan I got through your recommended partner (Admirals Bank). I felt their loan was very expensive, and in hindsight I probably could have saved considerable expense by working with another bank. I highly recommend your company to everyone I meet, but I always tell them to shop around for loans if needed because Admirals is expensive. :-)

Las Cruces Sunspot Solar Energy Team Is First Rate!

Impressive depth of knowledge combined with the communication skills that provided to us a clear understanding of the system installation and operation, and the economic benefit of a Sunspot Solar Energy System. Five of our neighbors and friends have Sunspot Solar Energy Systems installed. It should be noted that after installation communication has been maintained to ensure our satisfaction with the product, and the service.

100% Satisfied

3 years ago, I did a major home improvement project that included a roof tear-off, more ceiling insulation, a 2nd layer of roof decking, new roof, new heat pumps, elastomeric coating on the new roof and solar power. Because it is an older home built in 1977 and a Duplex, it required additional electrical work for the solar and plumbing for the heat pump drain lines. Start to finish, the whole project took 2 weeks. Sunspot was professional, timely and fairly priced. I recommend Sunspot to anyone entertaining installing solar power. I haven't written a check to the electric utility in almost 3 years and am using the household overhead savings to accelerate the payoff on my mortgage. Sunspot is a good company to go with!

customer review

Very helpful. Good explanation. Very detailed in walking us through the entire process including the paperwork.

Excellent experience

From beginning to the end of the project Sunspot Solar took care of us. It really could not have been easier. I would recommend them to anyone thinking of installing a solar PV system.

Excellent Product, Excellent Company

We have owned our Sunspot Solar system for about 2 and a half months. This company under promises and over delivers on everything they do. The staff at Sunspot from the Sales, Customer Service to the Installation give you top notch service. Our system so far has delivered more than promised. Sunspot hand holds you through the entire process from permits, inspections to making sure you are ready come tax time to get your 40% federal and state tax credits. We were very impressed with the comprehensive binder that explains all the tedious but necessary things you really need to know as a solar system owner. We were particularly impressed with our Sales Representative. He clearly told us what Sunspot does better and does NOT do better than the competition. There are various systems, various price points and various break even points. It's a complex decision. For us Sunspot was the no brainer choice. I can only say if you request a quote, their Sales people will give you all the information you need to make an informed decision and if you decide to do business with them, believe it or not it is an enjoyable experience!

Great System

The system is working exactly how it was explained to us. The installation process went smoothly and the system came at a good price. Overall I am happy with my Sunspot Solar energy system.

Works exactly as described

This system works exactly as it was described to us. Our most recent bill was a credit from El Paso to our account. What a hoot. We paid our October bill from the spare change jar we keep in the car for paying parking meters or getting coffee. This is a no-brainer decision for anyone who wants to save money and do something great for the environment.

Organ Mountains Panels

Terrible when it is cloudy all day and even worse at night:) Very good experience. Sunspot is very well organized and makes the process easy. They walk you through every step. Friendly and professional. I don't think there is any part of the process they could have done better. Follow-up has been great as well

Best Solar Company Las Cruces, NM

We had the extreme pleasure of meeting and doing business with Mellow, Janet and their staff at Sunspot Solar. They explained in detail the process and benefits of installing a solar energy system. After conducting a home survey, we were offered a detailed plan on the system that best suited our needs. Once we agreed to the plan, their installation crew arrived and began work. I have to say that we have never met a more professional and courteous crew. They answered any and all questions (to include the dumb ones). I never felt during the installation process that I was in their way or bothering them with my questions. After the installation was complete, the lead installer walked me through and explaoned what each meter was and how it worked, the panels and so forth. We have proudly talked to several of our friends and co-workers about the great experience with all of Sunspot personnel and their great work. I believe we chose the best of the best in Sunspot!

Excellent service, excellent value!

Sunspot is a shining example of what excellent customer service and excellent value look like in motion. Sunspot was recommeneded to me by several friends, and I would recommend them to anyone else. The value is great, you cannot help but come out ahead financially, but the best part for me was being hand-held through the entire process. From the initial sales presentation explaining to me the outline of the costs vs benefits, the paperwork involved, and all the visits to my home for installation -- I was extremely impressed! One of my favorite parts of the process is the binder, Sunspot provided to me, it has all my paperwork together, walking me through the process, and acting as a support system. All the people I have worked with at Sunspot have been friendly, knowledgeable and supportive. I cannot recommend Sunspot enough, I was sincerely impressed, repeatedly.

Completely satisfied to this point!

This was an excellent experience. The system has only been in use for about two months, so I can't speak well to some of the survey items yet. As far as functioning, it's been wonderful. The electric bill totally zeroed out this month, and there is actually a credit in our account now! I have been happy to recommend solar to all those interested and curious passers-by.

Sunspot personnel are pros

The system was very professionally explained to us. The installation was quick and professional. The company installers have such a good professional reputation that the electric company can be more flexible on their inspections as they know the installation will be done perfectly to code. Once the system is running the feeling one gets without an electric bill, or during the winter with a minimal bill, is VERY nice. Good work Sunspot.