Sunspear Energy

Sunspear went from 5 stars to 1. Phase 1 install went smoothly, new battery installed in July 2025 to replace a smaller battery to be used elsewhere (Phase 2). Problem #1, your electrician removed WITHOUT my permission or knowledge till after it was removed, the generator outlet/plug saying "you won't need this anymore" told him that is a back up, again said "you won't need this anymore and walked away. (low and behold Kona Low hit, battery lasted 8 hours, we were out about 30 hours, no way to hook up the generator which was the main reason we had that outlet installed in the first place). Sunspear needs to reinstall it, shouldn't have removed it in the first place. Problem #2 - Happened to be working with Heco and it was mentioned something happened in August (battery installed in July). The electric bill has nearly tripled, called the office, left messages, no call back. Called again, left messages for Jillian, Anela & Nick - no call back. Happened to pick up Marko's business card at the home show, he's the only one that answered the phone. Mentioned luckily he answered as my next call was to BBB. He was very nice and researched my situation, called me back saying a Jamie would call back next day, again no call back. Marko called me and Zack came out next day to check system which is still not working properly. Problem #3 - Noticed the micro inverters are not reporting called trouble, was told someone would call that afternoon, no call back, called again next day and Ginger working with Zack manually scheduled crew for Monday. Zack was nice enough to have me use him as my main contact since I have been unsuccessful getting anyone from Sunspear to get back to me. He's been trying to escalate issues but it seems to fall on deaf ears. Phase 2 - which is to reinstall my old battery along with new panels on another bldg, the paperwork came thru shortly after Phase 1, put a deposit and paid 1/2 of job in October 2025. Then radio silence. Again calling & texting trying to get status. Spoke to a rep at the Blaisdell Home Show in January asking for help, he took my name & number saying because I'm a customer it will be marked as a priority someone will call me back on Monday. Again, no call back. Even called/texted Sales person trying to get some kind of status. Zack texted that he was meeting with his bosses regarding my issues. Finally got an email acknowledgment from Toy last week, wondering if the process is starting all over again because its been so long. I hope the battery is not damaged as its been sitting over 9 months now. I want some compensation for all the stress and frustration Sunspear has put me thru and also get the job done right! So disappointed in a company I thought was gonna be great.