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Tk | Houston, Texas | 03/17/2026
Don't ever go into agreement with this company. They have agents of doom that lie to you, make you sign a contract, continue to hide the contract from you until installation knowing that at that time you can't do anything again. I am so disappointed right now.
RFA,, CARSON, CALI | Carson, California | 03/16/2026
HORRIBLE,, SOLAR SYSTEM
GOT MY CONNECTION LAST OCTOBER 2025,, THEY CAME TO MY HOUSE PRESENT TO INSTALL SOLAR SYSTEM FOR ME TO SAVE MONEY,, THEY CALCULATE THE HIGH USAGE OF ELECTRICITY AND AMOUNT OF BILLS. AS THEY EXPLAIN THEY WILL GIVE ME ENOUGH SOLAR AND MORE FOR WHAT I NEED, SO I WONT HAVE ANY EDISON BILL,,, EVER SINCE THEY CONNECT SYSTEM, I HAVE PAY THEM AND EDISON, I HAVE TWO BILLS , PAYING DOUBLE,, CALL COSTUMER SERVICE NO HELP,,,THIS THE WORST COMPANY TO DEAL WITH,, BEWARE!!!!!!1
Anthony Allen | Lakeside, California | 03/16/2026
Terrible company
My husband and I got solar from sunrun not even a year ago. Like everyone else we were told that with the panels we have we would not be paying an electric bill and would actually be selling some back to SDGE. NOT! Now we pay sunrun and SDGE. There are a lot of lawyers looking for these cases so I think we will do that!
Upset | Simi Valley, California | 03/13/2026
Do not and I repeat do not work with them
I would write a comment But it would turn into a book of problems I've been having with them. They were great in the beginning and now I do not know what happened to them and I cannot express enough do not do not do not find a contract or work with them.
Anthony | Discovery Bay, California | 03/12/2026
Get the right solar guy
SunRun is great, my salesman Tyler Mickelsem is absolutely outstanding. I tell all my people about him. If you need help reach out to him. He always answers my calls.
Kylie Argenio | Apple Valley, California | 03/12/2026
I would give negative 100 stars if I could, run fast!
They are preditory and lie about what their service offers, theres a 3.5% escalation in price for the lease, they dont help with repairs, they sell you systems that dont produce what you need, and screw over every customer. So many lawsuits against them, complaints to Attorney general (which they put in their contract you are not allowed to do!) Their contract makes ot so you cant hold them accountable because they are after your money and thats it! They dont care about integrity or their customers. Run far as you can from them!
Gricel Valdez | Yuma, Arizona | 03/11/2026
Run from Sunrun!
We have had our system for 4 years now and it has been offline more than it has produced. It brakes. We wait for someone to come out and repair it. Months go by its fixed. I month later its broken again. Rinse and repeat. My roof leaks in 8 different spots and my panels over my porch broke loose in a thunderstorm six months ago and they still haven't sent someone out to look at them let alone fix them. A special shout out to Gabriel Thompson who has had our account for months now and is part of a "solutions team" who has done nothing. Not one phone call and a few emails to tell us she's "working"on the problem. I cant believe that a "Solutions Team" cannot manage to get someone out to my house, to fix my solar panels, that are in danger of blowing off, for the last six months! ABSOLUTE WORST EXPERIENCE AND WORST COMPANY EVER!!!
William Johnson | Maywood, New Jersey | 03/11/2026
Sunrun
Chris went above and beyond to explain the service. Great job
Upset Customer | Moreno Valley, California | 03/02/2026
Customers aren't important
Our system stopped operating due to a mechanical issue. Our contract includes monitoring services by Sunrun, and according to their own staff, their system detected the issue in June 2025. A case file was opened but never assigned to anyone. Because the issue was not addressed, the system shut down completely in August. I only discovered the problem in December when I checked my Edison true-up bill (our cycle runs August–July). The bill was extremely high, more than I’ve ever paid in an entire year. When I contacted Sunrun, a case manager found the original June notification. They scheduled repairs (which took about a month), and I was told to contact billing afterward to request compensation. It is now March 2, 2026. It took two technician visits to get the system running again, and I have been paying high Edison Tier 2 (or higher) rates for six months without solar production. Sunrun’s compensation offer was a $75 credit and waiving the repair fee for their own system’s mechanical failure. When I questioned why monitoring did not prevent this, I was told that monitoring is only a convenience and that I should be checking the app daily myself. Because I did not notify them sooner, they claim they are not obligated to compensate me, citing contract language that production is not guaranteed. To be fair, I did not pay Sunrun during the months the system wasn’t generating. However, I incurred significantly higher SCE electricity charges as a result. I accept responsibility for not noticing sooner, but having a monitoring service in my contract, only to be told it’s essentially my responsibility to monitor daily, feels misleading and demonstrates poor customer service.
A Kazan | Blackwood, New Jersey | 02/25/2026
Horrible Experience
Dear Sunrun Team, I am writing to report a serious issue regarding the solar panel system installed at my property. When we first met with your sales associate, we were told that Sunrun would install a system designed to cover approximately 96% of our electricity usage. This was based on a proposal of 18 panels with an estimated annual production of 9,300 kWh. However, the utility company later informed us that the maximum allowable annual production should not exceed 8,100 kWh. As a result, Sunrun reduced the system to 14 panels, stating that the revised system would produce approximately 7,500 kWh per year. After the township inspection, the final rebate documentation clarified that each installed panel produces only 410 kWh annually. This results in a total system production of approximately 5,700 kWh per year—covering only about 70% of our electricity usage, not the 96% originally promised. This discrepancy is significant and does not align with the expectations set during the sales process. I am requesting a prompt review of this matter and a resolution that reflects the original commitment made to us. We addressed this matter with our sales representative, who informed us that she would contact her manager and get back to us. unfortunately, since that conversation, we have not received any updates, and the issue remains unresolved. We kindly request a prompt response and a clear explanation of the situation, as well as next steps to resolve this matter.
