Sunlight Solar

Forged Signature

I am so disappointed and disgusted with SunLight Solar. This company has chosen to put a lien of $5,000.00 on my home due to the fact that I decided it was in my best interest to go with another solar company. It clearly shows that I had 7 days to cancel the contract. I made efforts to call to cancel, but they conveniently did not answer. I did, however, call the finance company to cancel the process, and they have that as proof that I was no longer proceeding with the contract. I am a veteran and feel I have always conducted myself with honor, but instead of helping me, they said to bring on my lawyers. There were no permits even pulled or any work to warrant a $5,000.00 lien on my house. In my further research, I found that the documents had been initialed by someone other than me, and my initials were used to sign the documents and not my signature. Also, the name that appears on the paperwork as the SunLight representative shows Romulo Colmenares, and I have no idea who that is. The last time I checked, it was illegal for someone to forge your signature. Gerardo is the sales representative who helped me with the paperwork in my home. For someone to take advantage of a veteran and a retired citizen is beyond disgusting. I served my country for people to have rights, not for corporations or people to take advantage of its citizens. I am appalled that this happened. It is not right. To think that it happened to me, who else has it happened to.

Looked like a great job, but one failure after another

We had Sunlight Solar install a solar system in 2016 with a SolarEdge inverter system. From day 1, we had problems. The system looked good on the surface, so when they said it was the Electric company messing with the meter, I went after the electric company (filed a Consumer Complaint with Utilities Commission). They changed the meter. Same problem. Then Sunlight Solar blamed SolarEdge equipment. Long story short, SolarEdge replaced the inverter. SolarEdge replaced the failed optimizers, which Sunlight charged me nearly $240 a PIECE for labor.... 5x after the labor warranty ran out. Charged me $340 to replace the Inverter, also labor only. SolarEdge charged me to replace a panel that blew off in a storm. FINALLY, SolarEdge (manufacturer) themselves sent a tech out, because the sheer number of failures made no sense. Turns out Sunlight Solar replaced the WRONG Optimizers several times, screwed up the wiring itself, did NOT secure all the panels to my roof properly, and basically messed up the install, then messed the entire system up worse each time they charged for a service call (which was every few months, if you called weekly, since they never fully fixed any of the issues, always leaving at least 1 unfixed). SolarEdge (the manufacturer) fixed the equipment, and in 2021, it's finally working flawlessly. However, SolarEdge said that the panels are still not properly secured to my roof by Sunlight Solar, so a storm can blow those panels off (BROKEN attachments were used, roof attachments don't break themselves), and the wiring was tied together so tightly that any movement could tear optimizers off or create power problems, among other issues (putting in a clamp box from the wall to the Inverter, that had NOTHING IN IT, no wires at all). I emailed Sunlight Solar. I called Sunlight Solar. I got a 'owner will get back to you, he's out of town'. Now, I'm pursuing other options. Sunlight Solar are very nice and seemingly sincere people. They are very convincing. It's everyone's fault but their own. They are doing the best job they can. They will come to your house, when they finally schedule you a month or 2 later because they are always waiting months for parts that turns out SolarEdge sent out in a day, and spend HOURS waiting for the 'tech support' at the manufacturers to call them back for a reset (something the manufacturer said was unnecessary, but how would you know that?), proving to you that it's the manufacturer's fault. After they take your money for install, be prepared to pay and pay and pay some more for all the parts that they did not correctly install in the first place, or the panels getting blown off your roof, while blaming the equipment manufacture. Solar is EXPENSIVE, and I absolutely would do it again. But not with Sunlight Solar. Be warned.