SunKey Energy

I might actually give them 3.5 stars. I had a very mixed experience with SunKey. They were 4 months late installing my system. OTOH, they did pay my electric bill in the interim, which was more than fair. During the installation process, they often did not show up on time or at all on scheduled days, causing me to wait around all day for a no-show - or they would show up at 4:30 pm and work for half an hour. The critter guard had to be redone a couple of times due to large gaps in the coverage. They broke 7 concrete roof tiles during the installation, which they did eventually replace, although it took two appointments to get done. I got a good system in the end, but it was not optimized for the billing structure of IREA, which charges rooftop solar users for peak power usage. It should have had some east and west-facing panels to mitigate peak loads, especially in the summer afternoons, instead of only south-facing panels which maximized total production. This is not entirely their fault because the algorithm IREA uses to charge rooftop solar users is intentionally complex and it requires considerable analysis to determine how to minimize the demand charges. I did not find SunKey to be very responsive to my calls and emails once the contract was signed. It took a month for them to respond when one of my micro-controllers went bad. OTOH, they did replace it under warranty once they finally responded. Part of the problem may have been their scheduler who has been replaced. Since then, they have been more responsive. Most recently, I had a problem with the enlighten display matching the actual panel outputs and did get a quick response. They did respond fairly quickly when I reported a suspected roof leak (not their fault) and when an electrical problem surfaced in the main panel after the worked on it (only partly their fault, but I had to get another electrician to fix it). Other neighbors have been satisfied with their service, especially lately, so I cannot say they are bad, just could have been better. Everything works fine, but it did take a few iterations to get it right.