Summit Solar

Disappeared

We purchased our solar system from Summit, a company that was happy to take our money. Turns out they subcontract all of the work, so we waited for several months to have the installation done. They were a few panels short for our system. We waited another 6-8 months for our solar array to be completed. We now can't get in touch with them, five years later, about our warranty. We've been trying to get in touch with them for the last six months. Emails and phone calls are unanswered. Website addresses lead to defunct pages. We are beyond disappointed with this company's terrible customer service, which is nonexistent. Future buyers, beware. This is not the company to buy from.

Horrible Customer Service

The Enphase gateway failed while under warranty. Summit Solar would not fix it and would not even tell me who I could call to get it fixed. They do not stand by their work. I should note that their installer also left unfilled drill holes in our roof that leaked. They were responsive and fixed the holes, but shoddy work. I would not have mentioned this but I am so angry about the hours of time that I have wasted trying to get Summit Solar to help me.

Poor communication and promises

It has been over 3 months since we first had our solar panels installed, and they are still not activated. I was promised a month to 2 months maximum for activation. The lack of communication from the company to the client is non-existent. I was constantly promised the project manager (Jamie) would be in contact with me and I never heard from him/her the 3 times I was told they'd reach out to me. I have been paying for both duke energy and my large loan. Granted they are reimbursing me until the panels get turned on, but that's not the point. Apparently, the county inspector first signed off on the the inspection, and then retracted their approval. After a month, I still had not found out why my panels were active. I actually had to call and find out for myself 35 days after the inspection. Summit Solar failed to call and tell me what the hold up was. I have initiated every single conversation and update as to why my panels are still not activated. There is no communication, and this makes for an extremely bad experience.