Standard Solar

Solar panels with battery backup

No issues from technical side, but after-sales customer support is not professional. Our Zantrex/Snider box stopped inverting during real-life grid outages. Standard Solar sent a technician who couldn't find or fix the problem, but sent $760 bill without explanation or warning. We had to deal with Snider on our own, and Standard Solar had problem to find proof of purchase. When they send technician to the house, they charge $92/hour, including transportation, on-site downloading manufacturer's instructions, etc. Not the level of service one would expect.

The gentleman who planned our system appeared to be new and somewhat confused. Somewhere along the way, the plan was miscommunicated to the work crew, and the panels had to be moved unnecessarily affecting the brand new roof. Standard Solar does not adequately understand and explain the federal tax credit for solar energy. Our accountant did the research and straightened that out for us- the result was a net $ 4500 loss of credit.

I have more questions about the net billing from the power company, this was not fully explain to me.