Southern Energy Management
- Installing since 2001
- 1 area served
Overview of Southern Energy Management
Southern Energy Management is the Southeast's rooftop solar and building performance expert. We're a team of over 180 building scientists, solar professionals, and entrepreneurs dedicated to improving the way the world makes and uses energy. We're passionate about continuously innovating and leading the energy market while maintaining our core values. As a Certified B Corp, we're firm believers that businesses have the power to change the world for the better, and we're committed to working toward that goal each and every day. We believe what you do is important, and we also believe how you do it matters just as much. Based out of North Carolina, we offer energy efficiency, green building, and turn-key solar services for homeowners, builders, and businesses across the country. With over 21 years of experience, we have the expertise and proven process to provide a seamless project and positive customer experience. SEM's team has installed over 3000 Solar & Battery systems and we have a superb solar tech support team to help even when we didn't install your system.
What Southern Energy Management customers say
bugman
Reviewed on Oct 1, 2017
Disappointed
They installed solar panels for me 5 years ago. When they came to install they discovered the panels would not fit. They did not measure accurately so the panels would not fit on the roof. Their solution was to put some panels on a shed roof but they had to use mini-inverters. I did not want mini-inverters as they are not as reliable. And, the panels in the new location was less efficient than the original location. So we got off to a bad start. I look at the inverter fairly often at peak output and it does not seem I am coming anywhere close to the output promised. All in all I was hoodwinked. Since then I have had few questions but there have been times I needed some information about the panels. When I emailed them they essentially ignored me. I sent repeated emails to no avail. I finally resorted to calling the owner and leaving messages. Over and over. Finally they responded. So for me their response to customers is extremely poor.
Response from Southern Energy Management
Hi Bugman, we're incredibly sorry you had this experience with us as it relates to our customer service skills. We reviewed this internally and want to make it right by you. Can you email me at christian@southern-energy.com so we can take a closer look at our notes? Turns out we installed at least 5 systems of that size in 2012 in that zip code. If you give us a chance to make it right we'll do our best!
About Southern Energy Management
- 2001
- Installing since
- 58
- Customer reviews
- 4.4
- Average rating
- 1
- Area served
What Southern Energy Management does
Services
- Installation
Where Southern Energy Management works
- North Carolina
Where to find Southern Energy Management
Head office
5908 Triangle Drive, Raleigh NC, 27617