SolTerra
- Installing since 2008
- 1 area served
- Licensed
Overview of SolTerra
Our talented team makes the process easy. We have a team of solar design consultants to analyze your roof and electric bill in order to come up with the perfect system for your goals. Our dedication operations team will handle all of the permits, paperwork and installation to get you up and running quickly. SolTerra is on a mission to challenge the status quo of energy and to demonstrate that renewable energy is both feasible and beneficial to individuals and society alike. We are not just a solar installer, but a firm that builds beautiful structures to help connect people to nature, create community in urban environments, and reduce our impact on the earth.
What SolTerra customers say
taylo148
Reviewed on Sep 16, 2015
Poor customer service
Horrible customer service. They looked at our roof and gave us a bid. We signed a contract with them and took out a loan to purchase the equipment. Two weeks before the installation they wanted to reduce the warranty from 10 years to 2 years. We received an email about this on a Friday at 9:45pm before Kevin, our salesman, went on a week vacation. Very disappointed in the level of service they provided. I would advise to look into other companies if you are deciding on solar.
Response from SolTerra
We are sincerely sorry for the trouble you experienced. We strive to provide excellent customer service and take your feedback seriously. <br /> <br />Your roof was a unique case. It wasn’t until after a technical review of your metal shake roof that it was determined your project could not be given our full 10 year warranty—due to a waterproofing concern. As we discussed, the options were to cancel the job, or reduce part of your warranty. Our 10 year warranty would have remained intact on all other aspects of the job (racking, electrical work etc.).<br /> <br />We understand your frustration with the time it took for us to communicate technical limitations. Since your experience, we have hired a full time auditor to ensure timely completion of all of our technical reviews. Please let us know if there is anything we can do to help rebuild your trust in SolTerra.<br /> <br />Your SolTerra Team
About SolTerra
- 2008
- Installing since
- 28
- Customer reviews
- 4.36
- Average rating
- 1
- Area served
What SolTerra does
Services
- Installation
Licenses
- License: SOLTEGL831BZ. Electrical License: SOLTEGL831BZ
Reported by the company. SolarReviews has not independently verified these.
Where SolTerra works
- Washington
Where to find SolTerra
Head office
2909 First Avenue S, Seattle WA, 98134