Solgen Power

Verified profile
Updated: 22 October 2024
Installer

Installing solar since 2017

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3.17 from 91 Reviews

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Rating breakdown

Solgen Power reviews


5 stars

19

4 stars

3

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1

1 star

27

Breakdown of consumer reviews

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Latest good review thumbs up

Betty | Seattle, WA | 04/03/2024

Solar is good for the Planet,

My solar panels have been very rewarding. The energy from these panels went on the grid In March of 2023. I have a net system which means The power from my panels takes care of my home use first and the extra goes to the grid. Since the beginning my electric bill has been the basic charge only. Even during this winter I have had enough power credit to meet my needs. I think you should know I have a small home and heat with gas. Mostly cook with electric devices. Solgen reps told me from the beginning I would generate more power than I was using at that time, but if I bought an electric car and needed to charge this car I would need more panels. this would be a problem since I only had room for the minimum number which was 10. Why did I want solar. Because my husband who died in 2022 always said the system wouldn't pay for itself. Now at 91, I do not care if it paids for itself or not. What I wanted to do is leave the world a better place for my grandchildren. Leaving them money wasn't going to do the trick. My solar panels have given me a lot of pleasure every day. West Seattle has a lot more Sun than you would imagine. Almost every day this winter I have had a few hours of sun. I love the care free way I am now doing good. Sometimes we should have a reason beyond money for doing something.

Latest bad review thumbs down

Jeff Winkelman | Amboy, WA | 07/26/2025

Scammers

Signed a contract with them 10/2022 and they promised the world and how it would pretty much eliminate our electric bill. Paid $85,000 for it and still have to pay half the electric bill and the other half to goodleaf. Had them come and look and they said they were producing the max. Had another company come out and look and they said they were old out of date panels and they are supposed to to be “Top Tier all black solar panels” nothing top tier about them! How the hell do we start a class action lawsuit against these fuckers???

All reviews


Jeff Winkelman | Amboy, WA | 07/26/2025

Scammers

Signed a contract with them 10/2022 and they promised the world and how it would pretty much eliminate our electric bill. Paid $85,000 for it and still have to pay half the electric bill and the other half to goodleaf. Had them come and look and they said they were producing the max. Had another company come out and look and they said they were old out of date panels and they are supposed to to be “Top Tier all black solar panels” nothing top tier about them! How the hell do we start a class action lawsuit against these fuckers???

Anti Solgen | Lynnwood, WA | 10/22/2024

A sophisticated scammer at best

I was sold into getting the solar for my home under the promise that my monthly bill will be around $5 to $10. Guess what, in my area, the minimum fee is $18.xx If I was only paying the minimum, I would have been very happy even if it is more than what the sales people told me. They sold me a 9kwh system telling me it can cover 2 EVs and everything running in my house after going over 2 years worth of electric bill. Guess what? My average cost for electricity went from $180 /mo to $312 /mo including the loan payment. I only have one EV for daily commute and it is under delivering the power generation it promised. It is one of the new towns in Lynnwood with a single tree that is tall enough to go above my house and it is not even on my land. These guys are total scammers. Stay away. If anyone is working on class action, please post on Reddit.

Unsatisfied Solegen customer!! | Grapeview, WA | 08/30/2024

Worst Business ever. Hope you never have to put on a new roof

WHAT A MONOPOLY!!!!! This company is a big joke. If I knew now, back in 2020 I would have never installed solar, especially with this company!! Solar is not what it is cracked up to be and being pushed by "Corrupt Government" In Washington State you don't generate the power to have a "0 $" bill. Especially when you have charges on your power bill to pay for those who do not pay their bill. (Thanks Jay Inslee) I had solar installed in 2020 on a newly constructed shophouse (Pole Barn) which has a non-traditional roof. I had nothing but issues with the original install which lead to Solgen having to pay my contractor to replace a BRAND NEW 1 month old roof. This original install caused my roof to leak....Fast forward to 2024 and my roof needed replaced ALREADY (at my own expense). I worked with a roofing contractor and started communication with Solgen in Feb 2024 as they are the ONLY ones who can uninstall/reinstall to have a new roof replaced (What a Monopoly). As you know roofing contractors "Can't" be at the beck and call of a solar company as they usually need to schedule roofing projects around the weather. Trying to get Solgen to commit to a date to uninstall was a nightmare. They are NOT willing to work with a contractors schedule as my re-roof was scheduled for the end of June. Solgen didn't uninstall until July. It is now the end of August and Solgen just got a crew out 8/29 to re install. The crew showed up and couldn't do the work as they didn't have the correct screws. Well guess what??? I guess an existing customer doesn't mean much to this company because I am back AGAIN on their "Waiting List" to have a crew come back. What 3 months from now????? All I can say is do your homework on Solar and Solar companies!!! I DO NOT recommend this company at all!!!!!!!!!

John Morris | Hebron, KY | 07/08/2024

Worst ever

Lots of promises with a garbage solar system and a big loan. Please do not use these scammers. May they rot in hell for what they did to me and my family

Betty | Seattle, WA | 04/03/2024

Solar is good for the Planet,

My solar panels have been very rewarding. The energy from these panels went on the grid In March of 2023. I have a net system which means The power from my panels takes care of my home use first and the extra goes to the grid. Since the beginning my electric bill has been the basic charge only. Even during this winter I have had enough power credit to meet my needs. I think you should know I have a small home and heat with gas. Mostly cook with electric devices. Solgen reps told me from the beginning I would generate more power than I was using at that time, but if I bought an electric car and needed to charge this car I would need more panels. this would be a problem since I only had room for the minimum number which was 10. Why did I want solar. Because my husband who died in 2022 always said the system wouldn't pay for itself. Now at 91, I do not care if it paids for itself or not. What I wanted to do is leave the world a better place for my grandchildren. Leaving them money wasn't going to do the trick. My solar panels have given me a lot of pleasure every day. West Seattle has a lot more Sun than you would imagine. Almost every day this winter I have had a few hours of sun. I love the care free way I am now doing good. Sometimes we should have a reason beyond money for doing something.

Toby | Marysville, WA | 02/20/2024

Liars, cheats, and thieves!!!

They will tell you anything to get you to sign the paperwork then you're screwed. Say goodbye to your house, you'll either lose it or it will be unrepairable. Solgen is the lowest form of scum ever. The government tax credit is nonrefundable, you'll never pocket it or apply to your loan. They lie to get you to sign for a loan you can't afford. Then they'll damage your house, treat you like crap, leave you with a system that doesn't work, and hide behind the legal fine print. They blame everyone else including the customer for anything that goes wrong and there's nothing you can do about it because they already have your money. FYI the loan company Goodleap is in on it.

Joseph | Bellingham, WA | 12/02/2023

Run don’t walk

This is the most dishonest company I’ve ever dealt with. They talk real pretty but the delivery I’d bet ugly

Andrew Steiner | Post Falls, ID | 11/15/2023

Terrible communication and customer service

Solgen made a lot of mistakes throughout the process and demonstrated terrible communication and project management. My panels were turned on 6 months after the estimated completion date. Solgen also did a roof replacement in December, and after stripping the old roof off, they left it exposed in the snow and rain for a month. This resulted in water seeping into the attic. Throughout the process multiple people from Solgen kept assuring me that the company would give me credits to make up for all the mistakes and delays. Once the process was completed they did a 180 and decided that they weren't going to do anything to make things right with me and my family. I wouldn't recommend this company to anyone. Overall it was a terrible experience.

Carol L Jenkins | Elma, WA | 09/19/2023

It has been 3/2022 since we started this process. Lied to from the sakes rep and the county has jerked around because they don't like dealing with Solgen. If interested in going solar, look somewhere else.

Jesse2020 | Salem, OR | 08/14/2023

I used to work for them I quit as soon as I could.

Carlos Bolivar | Rio Rico, AZ | 08/10/2023

don't waste your time

Installation tech good. but when you need help because of you system under performing... no support at all. will not even try to help. Zero knowledge. all they said is that is performing as spectated. and is the middle of July where the day are longest, but your panels can barely produce 3.5k at the middle of the day. and they will not acknowledge the application they install for you to see your the daily production behavior, you can send them a screen shoot of of what your are seeing; their response will remain the same. we have no alert, it is working as spectated. nothing else.

Ezequiel Salazar | Tucson, AZ | 07/29/2023

Paneles

Hoy 29 de julio, 2023. En Tucson Arizona, 108 west 34 th Tucson Arizona...Tengo 3 años que está compañía vino a mi casa... a ofrecer me paneles de sistema solar. y el primer año estuvo trabajando bien, ya tengo 2 años batallando con ellos, llamando por teléfono, al # 1 (855)709-1181 ni me escuchan. Que los paneles no trabajan bien. Hoy 29 de Julio, 2023 recibí mi bill de la Electricidad $290.00 dólares. Del mes Junio/ 2023 mi casa es de 3 recámaras. Casa chica no grande. Voy a tener que llevar a está compañía a la corte, no voy a estar pagando mensualidades por un sistema solar que no trabaja. $16000.00 dólares. No te escuchan en el teléfono , te dicen el sistema está trabajando bien. Sin mentirosos. No manda a ningún técnico a tu domicilio, para decir que el sistema está trabajando. No recomiendo está compañía a nadie. Gracias por tu tiempo. No permitas que te engañen.

Will | Kennewick, WA | 02/16/2023

Lack of communication from sales to installation.

I told my sales person i would only go with it as long as I could get my roof, solor panels for current and my business that I was starting and more power/amperage to the house for the business. He said that was not a problem. Sales person also said i would eat the entire tax credit my first year. Roof was installed great. They only installed enough panels to cover current output and did nor instal the added power/amperage needed even after they said they would make it right. I am now being told i will need to pay out of pocket for the additional power and panels. (Between $15k & $20K) and this is now drastically hindering my business.

Paul | Othello, WA | 02/03/2023

Solgen is the worst managed busines, that is still in business

Solgen is a joke! They sold me on solar and agreed to a design. They came back a month later with a different design, that I didn't want but accepted. Then sent out installers with yet a 3rd design that I rejected. It took 2 more months to get back to an agreed design that still generated the original design. Then came the odyssey of the electrical. 1st configuration of electrical would not pass code. I offered them a remedy that they rejected. 2nd attempt was also rejected by L&I. After 5 attempts, I am still waiting for Solgen to contact the L&I inspector to come out for re-inspection. Throughout this ordeal, I dealt with approximately 10 to 15 DIFFERENT people. Hardly Ever had the same person respond to an email or phone call. Hopefully I have saved someone from this dispicable company. I should add, the Electricians, all 8 of them that I dealt with were professional and pleasant to work with, this wasn't their fault, it was all MANAGEMENT ISSUES!

Virginia Hernandez | Pasco, WA | 01/03/2023

STAFF NOT KNOWLEDGABLE

When Solgren first came out and sold me on the solar panels I was given wrong information. First of all I Asked three times "so I don't have to pay the electrical company any money from here on out" Three times I was told "NO". Later I found out that I was still going to have to pay the utility company for their meter. Second, I not only have to pay meter but I have gotton two bills during November and December, 2022 for $60 and $81. I called about them coming out to check my solar system. They said something about not being connected to the internet and thought they had fixed it until the following month I received the second bill and called again and they have not been out to check the problem again. It's been two weeks now. Now the staff is saying that sometimes depending on the weather or the production it could be more. I'm actually spending more then I was when I was just using the electrical company. Now I am also paying more monthly on solar system. They didn't tell me I'd have a lean on my house too! Do your research. I hope this helps someone not fall into this mess that I am in. Not saving anything spending more!

Whew! | Seattle, WA | 12/11/2022

A bit shady financial process

They gave me a bid and approved a loan at 2.9%. I thought this was pretty good and went ahead and signed the contract prior to being contacted by another installer who gave me a second bid. The second bid came in $18,000 less than Solgen. When I complained that I was being over-charged, I got an updated bid that was $18,000 less at more than twice the interest rate (6.9%) within about 2 hours. When I tried to get the interest down to what was originally proposed, they told me to contact the lender (Mosaic) directly. When I did, they had no record of my pre-approved loan. Thankfully, I was able to cancel the contract.

prh2022 | Spokane, WA | 12/04/2022

The only good thing? At least I'm not alone....

Wanna get robbed? Go with Solgen. That should be their motto. System got installed seemingly ok. During the height of summer I found out that the system failed 3 weeks after install in March. No one called. No one notified us. The techs came out and "fixed" it. I asked what the panels were outputting. They told me and I informed them that it was significantly lower than what my contract was signed for. They agreed, were stunned at my expense, shuffled their feet, and left. I paid at least double what this system (if working properly) would cost from any other company. DO YOUR HOMEWORK, DON'T BE INTIMIDATED BY THEIR SLIMY SALES PEOPLE. Once you do, I guarantee you'll go with someone else. The only "good" aspect to all this is seeing that I'm not alone in my experience.....unfortunately. Hard to believe that "people" run this company.

Evan Arntzen | Richland, WA | 11/08/2022

Solgen was well organized and responsive. I asked for and received a pre-visit with the job foreman and electrician to work through some important details prior to the install.

Sarah T. | Ridgefield, WA | 10/11/2022

Technicians no call/no show, cause damage, no responsibility

They came to upgrade our panel on 09/07. Left a huge hole in my wall for over a month. Did not install whole house GFCI, installed oven fuse in that space instead, it fried my oven and inspector won't sign off on panel for over a month. Solgen blamed the power company for turning the power back on (even though Solgen called them and said it was ok to turn on). Taking no responsibility, even though that electrician texted us to say that "Inspection won't pass unless everything is labeled so everything that was labeled is the same but I threw in a couple names that weren't labeled so I wouldn't trust it 100%." Yet somehow it's not their issue. Roof has not been completed, over one month. We've had multiple scheduled times for people to come out and they never show. We've had multiple times when no one was scheduled and the come with no warning.

Beard | Seabeck, WA | 09/09/2022

Solar power install

Fantastic install, easy process, great customer service!!

Brenda Havrilla | Tucson, AZ | 07/22/2022

Go with a different company!!!

We are located in Tucson so I cannot speak for the other offices. Besides the sales rep that sold us on investing in Solgen's system, who is no longer with the company, we have had nothing but a damn headache! We can BARELY get anyone to call us back! We confirm appointments for inspections and their technician(s) never shows up! We call to see what is going on and ACTUALLYT get someone on the line and they flat out lie to us! Absolutely the worst experience ever! This office should be ashamed of themselves. What a HORRIBLE way to run an office and company!

William McGair | Portland, OR | 05/23/2022

225% overpriced

I didn't quite understand the process and thought they offered a competitive deal. Next think I know I get an email that a $36k loan has been taken out in my name. At that point I figured it was too late and just went ahead with the install. It turns out that a *larger* system from a famous billionaire's famous brand retails for almost $20k less. Engineered, permitted, and installed just like Solgen. They did nice work, and were very professional, but this absurd markup leaves a bad taste in my mouth.

Robert Brunk | University Place, WA | 05/20/2022

Terrible customer service!

Cheyenne Johnston is the current permit specialist who is responsible for obtaining permits for projects and she is terrible to contact. When she finally responds to emails, she is sarcastic in her responses and does not answer any questions. She is currently causing a long delay in a simple rooftop PV installation. When requested in writing, she is unable to provide a simple breakdown of the total bid price and acts like you should accept the total price and not ask questions. There are many professional solar installation companies and I recommend choosing ANY other company.

Tim | Spokane, WA | 05/16/2022

Friendly, and helpful. Smooth process

I am very glad that I chose to work with Solgen Power. They explained everything very well to me and my wife so we could make an informed decision. They also handled everything in terms of paperwork and all the red tape, so we did not have much to worry about. It did take a little longer then I would have liked to get the panels turned on, but that was due to all the city inspections that had to go through.

Jennifer Barrows | Renton, WA | 04/29/2022

Painless Process

From the initial meeting with the sales guy to the final step of procuring drone pictures the process was pretty easy and simple. The benefits of getting panels was a no brainer but I was a little hesitant about the financials and the different step but everyone at Solgen Power made it pretty seamless. Even when there were a couple of scheduling hiccups and/or we needed the power company to come out and fix a sagging power cord, everyone stayed flexible and kept me up to date. The installers even came out on a Saturday morning to get everything done. I'm impressed at all of the moving parts that this entailed and how well it was executed.

Jesse | Kennewick, WA | 04/06/2022

Solar power

Solgen was professional and informative the whole way. When we had questions we were able to reach out and talk with someone right away. They kept us apprised of our status and delivered all that they said they would

Mike B | Portland, OR | 03/29/2022

Overall positive experience

In early December 2021 a Solgen associate knocked on our door and asked if we were interested in solar. We had been for a while but never had the kickstart to actually pursue it, so we said that we'd like some more information. We signed up for EnergySage to get a few quotes to understand what the ballpark pricing and proposed installed system size might be. When we met with our sales person Jackson, he was super low pressure and able to answer all of the questions we had at the time. We liked what he had to say and thought the initial design sounded good. The price was significantly higher than some of the other quotes that we received through EnergySage, but we liked that part of the cost involved a warranty even if Solgen happened to go out of business, which was a big consideration for us. We also liked that they have their own construction and roofing teams to handle any issues that might arise on that front, so it seemed pretty efficient from a subcontracting front should the need arise there. We signed the paperwork and got the financing started just before Christmas. We had a slight hiccup with our initial site survey due to some holiday related travel issues on our end, and it was a little frustrating that our only recourse was to call the main 1-800 number and leave an after-hours voicemail. It ended up being not a huge deal for us as our site survey was eventually rescheduled, but I felt bad that the site surveyor came to our house when we weren't home because we were stranded at an airport. After the site survey we started getting regular text updates on the progress of some of the permitting. Then I started getting some emails from PGE about a meter swap, which I hadn't expected but was able to stay on top of. Once I started responding to those it seemed like if I had ignored them or not been on top of them I might have been responsible for slowing down the whole process, but I didn't really get a heads up from Solgen about that. Our actual installation happened in half a day near the end of February and things went really quickly. I was amazed how fast it happened, to be honest. From there we waited a couple weeks, the inspection and meter swap went smoothly, and by mid March we were generating power. The only hiccup there was there was some confusion around how to operate some of the equipment since the electrician hadn't shown me anything during the install, and the power company said I would have to know how to operate my equipment during the meter swap. I didn't have any way to get in touch with anybody except calling the 1-800 number, and I again left a message that was returned a few days later with all the information I needed. After the system I was live, I was disappointed that my only access to power information is through the Sense device that was installed in my breaker panel, and NOT to the direct Hoymiles microinverter data. I did some digging online and I saw that the system I have is specifically setup for a solar installer to be able to provide an interface to customers so they can see per-panel production, but I was explicitly told via phone support that the information was for "Solgen only" and the Sense device was the highest fidelity information I would receive (which is a single kWh generation value from the entire system). As an engineer and data nerd, I would love to be able to see this data, and I have friends and family who live elsewhere with solar installations who have access to this info for their own system. It seems like a really weird line in the sand, but I guess it is what it is. I only knew I had Hoymiles microinverters because I read the construction plans I received during the installation that pointed it out, and then I went digging online to learn more about them. Maybe most customers don't care that much. Also, this was all information that I didn't really know about on the front end to even ask my initial salesperson about. If I could go back, I would 100% have asked what sort of data that I as a customer would have access to once the panels were up and running. So, in summary, I was mostly pleased with how smoothly things went, but I sometimes felt like there was no dedicated line of communication or prioritization of my business once I had "signed up" and secured the financing except to call the 1-800 number to see when they got back to me. They always DID get back to me, but it made me think that I would have probably gotten very upset if things had NOT gone so smoothly due to that level of communication. And I wish I could get access to higher fidelity data, but I guess it is what it is. I can't speak to the efficacy of the system over time as it's only been running for a couple weeks now, but I look forward to seeing what my power bills look like once we get out of the gloomy/rainy early spring season. I would definitely go with Solgen if I had to do it all over again, but I also wish I had known a couple more questions to have asked on the front end.

Troy Wilson | Tacoma, WA | 03/25/2022

hassle-free solar

Kaleb and his team have always been courteous and prompt at answering any question we had. They explained the process step-by-step and everything was as they said. The install team was great, respectful of our home, and fast. Anyone in Washington that wants solar, should use Solgen.

Scott W | Eatonville, WA | 02/02/2022

Do your research first, and then go with a different company.

You know those reviews that say "I wish I could give zero stars."? Well, this is one. As others have said, their communication is terrible. I had people randomly showing up at my home when I wasn't there, without scheduling with me or contacting me first. No communication for the actual install until I had reached out to them about it, and when I was finally able to get an install date, it was nearly 3 months after sign up. After I finally did get them installed, they left a bunch of trash and materials in my yard. Didn't even bother to clean up after themselves. Then, after the local PUD does their final inspection and I get the okay to turn on the panels... nothing. I got some directions to troubleshoot the Sense app that is installed for monitoring, but they didn't help. A technician came out to take a look, and they didn't seem to know what they were doing. He was trying to flip the breaker for the panels, and he was flipping the breaker for the Sense monitor. I pointed this out, and he was like "Oh... yeah, you're right." SMH DO NOT make the same mistake I did. DO NOT trust what any sales person tells you, and do your own research. There is even a clause in their contract stating "We don't guarantee any claims made by our sales representatives, and it is up to the buyer to do their own research." Just scummy. So, I paid $80k for a system that doesn't work, and I'm getting zero customer support. Don't buy your system from Solgen Power.

John Regan | Kirkland , IL | 11/12/2021

Fly By Night Solar

I had Solgen install my solar panel 2 years ago, when there was a big push in Illinois. I was told by the salesman Preston at that time that Solgen would be my one contact for all my needs. Well August numbers this year were down and the the app shows 3 panels out. I called on September 9th and informed Solgen that this had been the case for months. I was told at that time there was no crews in Illinois but I would get a call back in 5 days. I called back in two weeks and got nothing. It has now been 2 months and 6 months with the 3 panels out on my roof with no plan for repairs and snow coming soon!

Mark Halili | Auburn, WA | 10/05/2021

Great to have solar

Solgen is so great if we buy another house for sure will contact them again to install solar on the house

Angelica Brophy | 10/04/2021

Great customer service!

The beginning of my journey with Solgen took longer than expected, to where it seemed I would never have solar. I was becoming increasingly unsure and unhappy with my decision to go with Solgen; but then something really neat happened. Once I made contact with Solgen, specifically representative, Monica, she got the ball rolling. Monica addressed all my concerns with continued updates and check ins. I had a lot of questions and assumptions; Monica was able to provide information and understanding. She truly went above and beyond to ensure customer satisfaction. The team was so nice and informing. I am so glad I chose this company to fulfill my solar dreams. I highly recommend. Monica is quick to respond to my emails, phone messages, and texts! She has even responded to concerns I've had outside of regular business hours. I can't say enough. This is a perfect example of how to turn a complaint into a 5 star review.

Trisha Moldskred | Stanwood, WA | 10/01/2021

Smooth Process

Came up as an add on instagram, had been interested in solar, they called right away, made a video presentation proposal, were quick with each step, and the finish product looks good. The real test will be over the next year to see if they product the right amount of energy to meet our needs.

Sheila D | Spokane, WA | 08/05/2021

Working with Solgen crews all around was a great experience.

I love the solar panels and going green. It was a pleasure working with all the Solgen Power crews. They answered my many curious questions and were very professional. I would recommend them to anyone interested.

Sean nuanes | 07/28/2021

Unlicensed! USING UNLICENSED CONTRACTORS TORT LAWSUIT..MORE TO C

Our review doc and website forum will be listed in a review to come... 83 year old husband and wife told they were getting Covid relief benefits by a company called Core. The premise explained was a new roof would be thrown in as well.. they contracted (at the time if suspension) then sent unlicensed handymen to roof our house. During 108 degree heat in central valley the handymen tore of the roof and left it exposed for a month and 1 week.. we had to get a roofer to come and roof the house. When they did show up they came and refused to give me a license number(video) in report to come, and finally as of 7/20 or so, got the workmans comp in compliance. As what in my opinion was an act to take advantage of elderly, they signed them on a 80k + contract and are attempting to lean the house..our lawyer is on it.. so based on these circumstances please send your emails to ceo@googles360.com There is help available, and our claim makes it easier for you...Sean. an update to come.

Output | West Richland , WA | 06/30/2021

Very pleased

After getting over the rough bumps of installation and inspections I am pleased with the system. The only thing that concerns me is I have an 8kw system but when I monitor the output, it only produces 4 to 6 even on these clear sunny days.

Still Waiting | Richland, WA | 06/17/2021

Poor service following installation

I had one panel fail less than two years following installation. A second panel failed about 6 months later. It has been a year since the first panel failed and neither one has been fixed. When I call the local office, no one can answer my questions about the status and say they will get back to me, which they seldom do. Twice workers have shown up, but not fixed the problem.

MiriamS | Lake Oswego, OR | 06/15/2021

NO, NO, NO, NEVER GO WITH THIS COMPANY

We went through the initial sales pitch and my husband was all excited about it but had a lot of questions. He started asking his questions and kept getting the run around. Terrible communication and... they are giving tax advice which is completly illegal and unprofessional. They promise you will get 30% of the cost of the panels back which is not true because it depends on the individuals tax situation. Do not fall for the sales pitch. There are many other more reputable solar companies. Now they are trying to make us pay a 10% "cancellation fee", for what, no way!

Pat McPhillips | Ellensburg, WA | 05/26/2021

Customer service and professional installation

From the beginning of my inquiries about solar , Solgen Power has provided an amazing group of people who have led us every step of the way. From the initial contact by phone each phase of our solar journey has been effortless. Every detail was explained in advance and Solgen Power personnel were very professional from beginning financial questions to installation and follow up afterwards.

Stella Peterson | 04/09/2021

A wonderful and affordable solar system offered by this company.

I was looking for a solar company that would explain and describe their system and benefits in having their system, in a manner that was easy to understand, Solgen Power is that company. The personnel working at Solgen Power are helpful, courteous and professional.

buzz goesround | seattle, WA | 03/12/2021

Worst Customer Service I've Experienced in Years

I'm writing this comment in hopes that more unsuspecting customers don't get trapped into deals with this organization. They promise 95% offset of all energy consumption. They deliver somewhere between 5-20%. You will be stuck with paying double energy bills for the duration of your solar loan. Asking them to review/help/fix the problem/compensate the customer for their GROSS underestimation results in them quoting their contract (which conveniently leaves out the 95% offset that is verbally mentioned during numerous conversations), and essentially leave you with a too bad, so sad message, that they aren't going to help out any further. All this, after hunting down multiple staff in numerous departments for answers. Once they have your commitment, this company does NOT want to deal with you, and they will avoid doing anything to help as much as possible. It's not that staff are unkind, but I believe they are trained to say whatever will make the customer stop being worried, until they get what they need out of the customer. Departments DO NOT communicate with one another. Our solar panel install team showed up with the wrong blueprint, installed a completely wrong layout on my roof, and had to remove everything and come back 2 weeks later to reinstall with the correct specs. The install team manager told me over the phone (in 2 separate conversations) that he would look into covering the 2 extra panels that the sales team upsold me on "for free" due to the myriad inconveniences I experienced. He promised "don't worry bud, I won't leave you hanging". I haven't heard from him since. He has not returned calls or texts. That was 4 months ago. The botched install also left holes in the roof, which needed to be plugged. When their repairman showed up, he said/asked, "I'm told you need a drywall job?". Nobody even told him what was needed. I explained that, no, there were holes in the roof that needed patching from the botched panel install. He explained that nobody told him anything about the specific job that needed to be done, but fortunately had the tools necessary to perform the repair. When the install team returned, the installed the panels, minus the extra 2. No word of why, or anything related to my financial commitment and making me whole. After the first 2 months, in which roughly 3% of my used electricity was offset by Solgen's panels, I called (and emailed) to ask what was going on. They showed me their estimates for the year, stating that it was based on the 1 month of energy use data from last year that they had requested at the onset of the process. Why they don't ask for a full year became clear to me very quickly. When I compared their "estimates" to my actual use from last year, EVERY SINGLE MONTH was lower in their estimate than my actual use, INCLUDING the month for which they had my actual data! When I confronted them about what appeared to be an intentionally low estimate, they deflected my concern, saying that..

Rick | 03/02/2021

Didn't even get a 2nd appointment

I was inquiring about getting solar panels and set up an appointment with Solgen Power to get the specifics. They sent someone over to give me a very general description of how the process works. When I asked more detailed questions like how many panels, what would the cost be, what APR % was available, etc., they set up a 2nd appointment to give me those specifics. The guy asked me to e-mail him my questions so he could make sure they got answered. I e-mailed 4 questions, the 3 above and the 4th was why I did I need to pay a 26% dealer fee for the low APRs and not for their highest APR% option. I felt like they penalize you for having good credit and con you into choosing the higher APR%. Needless to say, they cancelled the 2nd appointment and basically said good luck getting solar. Guess I will be getting solar from another company.

MYdisplay | Spokane Valley, WA | 02/16/2021

Solgen Power Bait and Switch

Do NOT, I say DO NOT, go through this company to get solar panels. I would say every person who I talked with, Solgen Power lied to my wife and I about getting a "FEDERAL" tax incentive for putting solar panels on my shop. Today, 2/15/2021, my wife and I filed our taxes and its a non refundable tax incentive. No not a incentive.. We were suppose to get $13,000 back to put towards our loan for the solar panel unit. Now, will be paying even more for electricity.

Jason X | 02/04/2021

Best company ever!

We're in the finishing stages now and I have nothing but good things to say about Solgen. They've been overly communicative with us about each step of the way and with their zero down program we were able to get a whole new electrical panel and 11 solar panels while putting down no dollars. Oh, and we caught it at the right time so Solgen is making our first 6 loan payments. I didn't think I'd be able to afford to go solar, but Solgen made it easy, affordable, and all around incredible. Thanks Solgen!

Stephanie B | Centralia , WA | 01/29/2021

They were very pleasant people, answered any questions I had, di

I would recommend this company to anyone eco was looking to go solar.

AJ Gearhart | Marysville, WA | 01/28/2021

Worth the wait

It takes a while to get permitting and inspection done, but it's absolutely worth the wait. The panels look great on my roof and we are generating power! I financed mine through SolGen and am paying an extremely reasonable interest rate. There were some bumps along the way, but they bent over backwards to make it right. I'm very happy with this purchase and live working with these people. I would definitely recommend them to anyone interested in going solar.

Sage | Spanaway, WA | 01/15/2021

Great experience

We were impressed with the thorough explanation of both solar power and available programs, while the follow-up was impeccable. At no time was there a "hard sell."

Ron | 01/14/2021

Best decision

Sure you can upgrade your kitchen and bathroom. We went another route first. I'm glad we decided to add solar panels to reduce our negative environmental footprint by switching partially to a renewable energy source. It has been a great experience throughout the entire process of working with Solgen Power. They are a responsive team of professionals that provide answers to questions and ongoing support. Our next house will have the ability to have more panels, and I will be reaching back out to Solgen. Too many benefits. The tax incentive (still at 26%, which is great if I decide to add more in 2021), renewable energy source, increase in property, and resale value (research is out there) and adding to the grid when you use less than your panels collected. And let's not forget the company they have partnered with to not only see how much energy you're using but precisely what devices are utilizing those resources. And they don't have to be smart devices for the app to find those devices. I've been impressed with this entire experience. And they also deal with your HOA if that is needed.

Olito | Veradale, WA | 01/08/2021

Very great system I love it.

Friendly from beginning to end. Any questions or problems I had were discussed or fixed immediately. It was nice to deal with real people.

Marina S. | 12/10/2020

Solgen Power has been great to work with.

Everyone on the team that I encountered was friendly and knowledgeable. The whole process went quickly and smoothly and we are incredibly happy with our installation.

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Residential solar - Grid tied

Energy monitoring

Residential solar - Off-grid systems

Sonnen battery sales and installations

SolarEdge - StorEdge

Roofing - Minor repairs

Roof replacement - Shingles

Roof replacement - Metal roofs

Roof replacement - Tile roofs

Slate roofing - Repairs and roof replacement

Enphase Storage

About Solgen Power


Solgen Power is a full service, national solar installation company with 4 major offices that service 7 different states in the U.S. We offer homeowners the ability to go solar for $0 down, no money out of pocket. Simply swap out an electric bill for a solar bill and start owning your power source today! Most of our customers see savings day 1 when going solar with reduced or completely eliminated electric bills. If you're interested in getting solar panels for your home or business, request a FREE quote from Solgen Power. See exactly what solar would look like on your home, how all the numbers pencil out and exactly how much you will save immediately and over the next 25 years!

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Head Office
5715 Bedford St, Pasco WA, 99301
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Solgen Power