Solar Solution AZ

ENERGY/UTILITY SAVINGS: After about 15 months of it being completed (not to mention their install/completion date was 9 mths past), I've come to realize how I was duped into their sales pitch. I chose them because they seemed honest and not like a sales pitch and because they were cheaper than two other estimates. This was because according to their calculations, I didn't need as many panels as the other quotes stated. Seemed honest?! At this point my savings is nowhere near what I expected. I don't know how to do calculations in this manner so I trusted them. My point is that they under calculated the total panels needed to get the bid while sacrificing the intent of roughly net zero on utility cost. They may reply on here that it's not guarantee and everyone's lifestyle is different. But our lifestyle hasn't changed. I totally regret the expensive investment. QUALITY OF INSTALLATION: I was also quoted that their work was to guarantee to hold up to 115 mph winds. I had a few panels rip off their mount while the mounts are still securely attached to my roof. How is it that roof mounts hold up yet panels are installed in such a way that wind is able to rip them off? Also, it was 4 out of 24 panels that were flung off their mount. Why didn't others rip off. Furthermore, when I called them to come and inspect, I thought this was covered and they told me how much it'd cost to fix. Finally, While only one of the panels suffered minor damage, the employee that. came to inspect placed the panel face down on a curved portion of my roof causing the entire panel to be fully shattered. If I had known I was responsible for the cost, I would've kept the one with the minor crack in it. That carelessness made the $1000 panel completely useless now compared to the original damage. As you'll see in the photos, I also don't understand how a single bolt is supposed to hold the panel from flipping off the mount when the bolt doesn't go completely through the square tube. The separation was like it slipped out of the tube rather than ripped from the tube. I don't understand how this is a standard type of installation.

Law Suit Pending

We had a system installed by Solar Solutions 2020 amd have now gone through I believe at least 4 regulators. We finally reached an agreement with Kurt to get the system fixed and he calculated 1000 dollars in compensation. We never received a penny. This year 2024 our system is now down 6 weeks. We were advised by a tech it was down and sure enough it was. Apparently he needed a permit to fix.what ever is wrong. Nothing heard since and now down over 6 weeks. We have had enough amd unfortunately we will seek legal remedies. Why can't people just honor their contracts?

Buyer Beware!

On March 10, 2017 my wife and I signed a contract with Solar Solution AZ to install a solar electric system on our home. A few weeks later we were contacted by a representative of the company letting us know that we needed a new roof. We signed a change order on April 17 with Solar Solution AZ agreeing to the additional cost of having the roof replaced. After several months of delays and excuses, the subcontracted roofing company showed up unannounced at 6:00 am on Monday, July 10th and began the removal of half of the existing roof. On Friday, July 14, the roofers shingled the roof and informed me that they were unable to complete the job because the roof vent that I had specified (in April) had to be special ordered and would not come in until sometime the following week. On the evening of Saturday, July 15th, we had a birthday party at the house for our son and it began to storm. We noticed water dripping from a light fixture in our kitchen, water staining on the ceiling in the living room, and a water stain on the garage ceiling. I immediately called our point of contact and Project Manager, Joe Stephani with Solar Solution AZ, to let him know that the roof which his company had subcontracted to be installed, was leaking. He proceeded to complain that I was calling him on his personal phone (which is the only contact number I was given for him) at 10:30 PM on a Saturday and that there was nothing that he could do. He told me that I should call the owners who were in Florida but would not give me their phone number. As of today, Sunday, July 23; 13 days after the roof of our home was removed, we still have an incomplete roof. We have endured some of the wettest weather that Tucson has seen in years and neither Solar Solution AZ nor the roofing contractor have shown any urgency or concern in completing the job and protecting our home. During a particularly hard downpour today, I went outside to see that much of the felt paper covering the exposed peak of our roof is laying in a pile. Their only concern and reason for contacting me has been getting paid for a job that they have not completed. We are extremely frustrated and angry that a company would have such disregard for their customers; a company who, "prides themselves on their number of satisfied customers" and only advertises through word of mouth referrals. We are cautioning their potential customers, to avoid doing business with Solar Solution AZ and would urge all of you to share our story to help others avoid the experience that we have had. The representatives of Solar Solution AZ have made it abundantly clear that they are only concerned with profits, not the satisfaction of their customers. Their sheer disregard for the well-being of my home and family is deplorable. There are a lot of details that I have left out to keep this short. Please feel free to contact me if you are interested.

I got tricked

So, the salesman Francisco comes to my home and sits with my wife and I and starts to explain how the process works. Long story short, he makes everything sound like it's a breeze to get done, so after some questions about payments and getting into the finally aspect of it, he tells me that two loans are needed so the payments can stay low. At first I was sceptical because I thought, how is it gonna save me money if I have two loans? Well Francisco, said, " oh, don't worry, with the tax money you'll be getting, you will be able to pay this first loan and won't have pay anything out of pocket." So I said, " ok, that makes sense now." WELL come tax season and my tax guy says to me, oh, you don't get and cash for having this system installed, you only get a credit. Hmm, as I turn red with anger. I mentioned what Mr. Francisco had mentioned to me at the time of sale. The tax guy says, oh no, that was years ago. So, at the end of the day, I'm stuck with this high interest loan and now have to pay MORE then I was paying for my electricity then I was before. So, what now, Mr. Francisco? He tells me that he's sorry and he needs to word it different from that point on. Ooops! Very unhappy with these guys. F- in my book