Solar Solution AZ

ENERGY/UTILITY SAVINGS: After about 15 months of it being completed (not to mention their install/completion date was 9 mths past), I've come to realize how I was duped into their sales pitch. I chose them because they seemed honest and not like a sales pitch and because they were cheaper than two other estimates. This was because according to their calculations, I didn't need as many panels as the other quotes stated. Seemed honest?! At this point my savings is nowhere near what I expected. I don't know how to do calculations in this manner so I trusted them. My point is that they under calculated the total panels needed to get the bid while sacrificing the intent of roughly net zero on utility cost. They may reply on here that it's not guarantee and everyone's lifestyle is different. But our lifestyle hasn't changed. I totally regret the expensive investment. QUALITY OF INSTALLATION: I was also quoted that their work was to guarantee to hold up to 115 mph winds. I had a few panels rip off their mount while the mounts are still securely attached to my roof. How is it that roof mounts hold up yet panels are installed in such a way that wind is able to rip them off? Also, it was 4 out of 24 panels that were flung off their mount. Why didn't others rip off. Furthermore, when I called them to come and inspect, I thought this was covered and they told me how much it'd cost to fix. Finally, While only one of the panels suffered minor damage, the employee that. came to inspect placed the panel face down on a curved portion of my roof causing the entire panel to be fully shattered. If I had known I was responsible for the cost, I would've kept the one with the minor crack in it. That carelessness made the $1000 panel completely useless now compared to the original damage. As you'll see in the photos, I also don't understand how a single bolt is supposed to hold the panel from flipping off the mount when the bolt doesn't go completely through the square tube. The separation was like it slipped out of the tube rather than ripped from the tube. I don't understand how this is a standard type of installation.

Law Suit Pending

We had a system installed by Solar Solutions 2020 amd have now gone through I believe at least 4 regulators. We finally reached an agreement with Kurt to get the system fixed and he calculated 1000 dollars in compensation. We never received a penny. This year 2024 our system is now down 6 weeks. We were advised by a tech it was down and sure enough it was. Apparently he needed a permit to fix.what ever is wrong. Nothing heard since and now down over 6 weeks. We have had enough amd unfortunately we will seek legal remedies. Why can't people just honor their contracts?

Solar Solution AZ installed solar panels on our home in February 2022. The order processing, installation, and performance of the system have been wonderful. This is a nice group of people to work with. They answered all of our questions along the way. We are very pleased to recommend Solar Solution AZ to our family and friends.

System Monitoring staff is excellent!

This company was able to properly set battery profiles for best efficiency of system. This company was willing to talk to the customer, unlike previous company that did original install.

Not Happy!!! Issues with the system, lack of communication and

I chose Solar Solution AZ because they are family owned and I like to support smaller, local businesses.

Solar Solutions AZ is ranked #1 (on Google) in our area and I can see why! I had bids done by 6 companies including Solar Solutions AZ. Solar Solutions AZ answered the phone and was the first company to visit and provide me with an estimate. They were #1 ranked in my research online and came out near the lowest cost of all the bids. I had heard good thing about them from friends so I signed a contract with them on 6/6/2019. They finished the install on 7/12/19. Just over 1 month from contract signing to complete install. Super happy with the workmanship and of course our almost non existent power bill! Now I can set the thermostats right where I want to and not worry about the bill! A big shout out and thank you to Solar Solutions AZ for their great customer service, high quality workmanship and smooth sailing from start to finish!

Happy satisfied Nana

We always wanted to invest in solar but thought it was unaffordable, wrong! Thanks to Solar Solution Az, a reputable company our grandson Salvador (Tony) Andrade works for with Alex Villanueva (Sales Manager) made this all possible. Such incentives like no down payment, tax credits and warranties make this considerably cost effective. In our case, our electric bill will cost less than $100 dollars monthly. What a great savings! With all of the sun in our beautiful city why not take advantage and help out our environment as well as an economical benefit for us. If you're ever interested in going solar, contact our grandson Salvador (Tony) Andrade. I'm sure he can work out an awesome deal for you.

Buyer Beware!

On March 10, 2017 my wife and I signed a contract with Solar Solution AZ to install a solar electric system on our home. A few weeks later we were contacted by a representative of the company letting us know that we needed a new roof. We signed a change order on April 17 with Solar Solution AZ agreeing to the additional cost of having the roof replaced. After several months of delays and excuses, the subcontracted roofing company showed up unannounced at 6:00 am on Monday, July 10th and began the removal of half of the existing roof. On Friday, July 14, the roofers shingled the roof and informed me that they were unable to complete the job because the roof vent that I had specified (in April) had to be special ordered and would not come in until sometime the following week. On the evening of Saturday, July 15th, we had a birthday party at the house for our son and it began to storm. We noticed water dripping from a light fixture in our kitchen, water staining on the ceiling in the living room, and a water stain on the garage ceiling. I immediately called our point of contact and Project Manager, Joe Stephani with Solar Solution AZ, to let him know that the roof which his company had subcontracted to be installed, was leaking. He proceeded to complain that I was calling him on his personal phone (which is the only contact number I was given for him) at 10:30 PM on a Saturday and that there was nothing that he could do. He told me that I should call the owners who were in Florida but would not give me their phone number. As of today, Sunday, July 23; 13 days after the roof of our home was removed, we still have an incomplete roof. We have endured some of the wettest weather that Tucson has seen in years and neither Solar Solution AZ nor the roofing contractor have shown any urgency or concern in completing the job and protecting our home. During a particularly hard downpour today, I went outside to see that much of the felt paper covering the exposed peak of our roof is laying in a pile. Their only concern and reason for contacting me has been getting paid for a job that they have not completed. We are extremely frustrated and angry that a company would have such disregard for their customers; a company who, "prides themselves on their number of satisfied customers" and only advertises through word of mouth referrals. We are cautioning their potential customers, to avoid doing business with Solar Solution AZ and would urge all of you to share our story to help others avoid the experience that we have had. The representatives of Solar Solution AZ have made it abundantly clear that they are only concerned with profits, not the satisfaction of their customers. Their sheer disregard for the well-being of my home and family is deplorable. There are a lot of details that I have left out to keep this short. Please feel free to contact me if you are interested.

Competent locally owned and operated company

Its refreshing when a local company can hold their own with the big national guys. We found the people at this company to be technically proficient, and financially fair in the way they conduct business. They don't hire and fire installers as business activity rises and falls, so you might have to wait a little longer for an installation, but it will be done right because their crews are long-term employees who care about the company's reputation in Tucson and Sierra Vista.

Communication was pretty good, someone was always in touch with me with what stage the install was in. It took a couple months from the start of the process to the finish but that was more due to the permits required. Solar Solutions take care of everything and you e-sign all forms. Installation looks professional.

Excellent

Panels installed professionally, very clean job. Panels work as stated, probably even better. Good timely responses to my phone messages. Very happy.

Great experience

I received clear, concise and straight forward information from the beginning. Easy to reach and excellent customer service.

Tom K

Got panels with Solar Solutions our sales associate was Cole. From the very beginning of the process Cole was very knowledgable, professional and very attentive. The process has been very smooth from the beginning and I would recommend Solar Solution AZ to anyone looking for great service and great solar panels. Tom K.

Professional installation that lived up to promises

Installed my system in November 2016, and my electric bills have only been $18/month since then. Installation crew was in and out in two days, and did a great job. I've since recommend Solar Solution AZ to 5 other friends who've also been very pleased with their results.

So far a good experience

So far I am happy with my choice to choose Solar Solution AZ. I have been with the company for about 4 months.

New to green living!

So far so good..... My system is still in the engineering state. Two minor miscommunications but still positive.

Solar Solution install

They did a good job.

I got tricked

So, the salesman Francisco comes to my home and sits with my wife and I and starts to explain how the process works. Long story short, he makes everything sound like it's a breeze to get done, so after some questions about payments and getting into the finally aspect of it, he tells me that two loans are needed so the payments can stay low. At first I was sceptical because I thought, how is it gonna save me money if I have two loans? Well Francisco, said, " oh, don't worry, with the tax money you'll be getting, you will be able to pay this first loan and won't have pay anything out of pocket." So I said, " ok, that makes sense now." WELL come tax season and my tax guy says to me, oh, you don't get and cash for having this system installed, you only get a credit. Hmm, as I turn red with anger. I mentioned what Mr. Francisco had mentioned to me at the time of sale. The tax guy says, oh no, that was years ago. So, at the end of the day, I'm stuck with this high interest loan and now have to pay MORE then I was paying for my electricity then I was before. So, what now, Mr. Francisco? He tells me that he's sorry and he needs to word it different from that point on. Ooops! Very unhappy with these guys. F- in my book

Very professional organization. Solar Solution is knowledgeable about solar net metering and billing and provided the information I needed to make my decision to proceed. Free estimate session was extremely informative. I chose SS over Solar City because they were very clear about exactly what products were being installed on my house. It was clearly a superior product, and was installed by people I could actually talk to.

Terrible Communication

I cannot believe this company's customer service and communication could be SO POOR! I had to constantly call them for follow up. Issue after issue especially after the solar panels were installed and they had our $.

Solar Solution AZ LLC is top Notch

We priced 2 companies that provide Solar, and we chose Solar Solutions for 2 reasons: They not only explained the process in words we understood, and they made the financing very easy. We also thought extremely highly of their salesman. He was a joy to work with. The instillation was fast and clean, and the hand off to us from Joe Stephani was exceptional. This company not only installs the equipment, but they monitor it and agree to take care of issues as part of the warranty for 25 years. Not only does one help the ecology around them by purchasing this product, but this company has shown us that they take care of their customers. We couldn't have expected anything more than what Solar Solutions delivered.

Residential installation 7.2kw

After receiving 3 quotes I chose Solar Solutions based upon the quality of equipment offered, local presence, length of warranty, price and liklihood of continued operation. I was also impressed with the monitoring software they include. I was kept updated during the development, permitting and installation process. They provided me with visual diagrams of the proposed installation, and allowed me to make adjustments before install. The install was completed on-time and problem-free. Solar Solutios provided all paperwork neccessary to apply for state and federal tax credits and worked with the utility to activate the solar install.

Jackpot!

Although new to Arizona (six months) and to living off the grid. I knew that the first thing I needed to do when I moved here was to find a good solar outfit. My 24-volt 12-battery system had been installed when the house was being built six years ago and had not been properly maintained in the intervening years before I moved here. Up until now, I had not succeeded in finding a company that understood my problem and had the people to deal with it. It was very much by chance that I discovered Solar Solution AZ LLC and Robert and Coz and Dave. Out of sheer desperation I'd called the Battery Factory in Tucson, where I'd bought 12 new batteries only a week earlier, and asked Zach if he knew of any good solar people. He had in fact gone to school with Robert, who had founded Solar Solution AZ about a year ago. I called Robert, and Coz and Dave were here the next day. And by the end of the day I was power-full. Of the several solar outfits I've done business with, Solar Solution AZ is far and away the best. Not only were they instantly responsive, but they know their stuff and were very patient about explaining everything to someone like me who has never been electrically minded and still confuses AC and DC. In a few words, I cannot recommend this splendid company highly enough. They have eased my power panic, and I no longer wake up in the middle of the night and turn on a light just to see if I still have power. I really did hit the jackpot, and I'm sure anyone who calls them in will feel the same.

Team #1

First, this is a young company in many ways. Solar Solution AZ has not been in business all that long; they are a team that is very young in age, but hungry to make a difference in the Solar business. Although young, they have wisdom and a good handle of the business world; they are not afraid of trying something different, which has made them extremely successful. The Team was very responsive after Robert's introduction and financial service assistance. The team let us know exactly where they were by giving us a weekly project update; no small undertaking for a young team. Dan was very courteous and forthcoming in providing us a breakdown of the upcoming scheduled events. Installation; the mounting of the racking system, inverter, electrical runs and panels were very professional. After the work was completed, Sara (the newest member to the team) did an outstanding job by constantly trying to hook up the wireless capability of the inverter, afforded to the customer by Solar Edge. Solar Edge uses current technologies so that customers can monitor their system on-line using their home computer(s) and/or Smart devices. Sara returned several times to our home to diagnose what turned out to be an issue with our own person router, but she never gave up. Robert’s follow-up after the installation was the final touch to a seamless transition. After the project was completed, he did a QC; ensuring everything was in its place. This visit was as important to us, as it was him and his team. We were comforted knowing that Solar Solution AZ really cares about the family even after the installation was completed. This team is very concerned about how they did as a company and wanted to ensure that we were satisfied. This is NOT an install and run company! Robert and Dan congratulations, you have built a team that has superior sales, analytical skills, and workmanship. For those that are looking at Solar PV as a solution to mitigate high energy bills, you have come to the right company. Robert and Dan continually search for the best products and workmanship; their relentless search to find the right solution will only benefit you in the long run. The team is customer focused, hardworking, honest and trustworthy. You have come to the right source – Solar Source!

Completed!

As previously mentioned Robert provided a very good presentation outlining solar options, the installation process incentives and rebates. He also presented options for payment and financing. He provided us with the best system designed to meet our needs. Very well done. Upon project initiation, we were provided a weekly status update and when the installation was complete everything was working to our satisfaction. There were some minor challenges with the installation which were immediately corrected. The entire team has made great strides to provide good customer service; much appreciated, good job, and thank you. We enjoy the system immensely!

Customer Service is exceptional

We recently moved to Arizona and decided that solar was a good option. We were put in contact with Robert from Solar Solution AZ and he came out and provided a good explanation of the work, incentives and rebates. He helped up through the process for obtaining a no interest loan which made this affordable. Each week we were provided a status update from their Project Manager and when the installation was complete we did a walk-through with Robert to ensure everything was working to our satisfaction. The crews were knowledgeable and very profession. We appreciate the great service that was provided to us.

Solar Review

quality work quality materials, all the people were very helpful taking the time to explain all the different options available, and how each one works, Robert came out on a Sunday to meet with me and my neighbor, who also bought a system because it was the only time we were both available

Optimizers Installed

Excellent Service.

Breath of Fresh Air

Talk about having your ducks lined up !!! Robert comes to my house to present a solar plan ... So I am expecting the same ole thing ... yak yak yak, finance finance finance but noting really to present ... Boy was i wrong !!! Robert did his home work based on my needs and presented every available options so I, ME could pick my plan ... Not only did I pick my plan but so did my neighbor ... yup, they got two installs and I am looking at Solar Solution AZ to do another house I own !!! Why look any where else ???

A very pleasant experience

It was a very pleasant experience dealing with Robert and his crew. I was able to work with him in every aspect of the project. He was totally committed to me as a customer and provided confidence and assurance to me as a client. The installation was done very well not to mention his crew was very professional. After two years of research I chose Robert. He worked with me till I got what I wanted. He presented all the aspects of payment and payback. We worked together and he provided me with what I wanted. This rare today. Every month I get my bill and smile!!!