Solar SME - DUPE

Solar installations

Very knowledgeable informative kind and professional

Warranty work

19 of my microinverters has gone bad and had to be RMA'd. Faris did an exceptional job getting everything RMAd and replaced on my roof.

They continuously monitor power generation

I didn’t know that my solar power system had issues until I saw a text message from Roman from Solar SME team. They have installed this solar panel system about 5 years ago and I have saved enormous amounts of money due to solar power generation over the years which is still happening efficiently even today. Yesterday Roman and his team replaced the defective inverter which had issues and my solar panels started working again and I am very happy with this company’s proactively monitoring the system and fixing issues as they arise even after several years.

No complaints about the company, or work done so far, still awaiting a few final clearance to commence use of the product

Excellent Install & Support

These guys installed our solar system early in 2022 and they'd done a great job but as with anything done to your house (particularly if it involves electronics) things can go wrong and need maintenance. Almost exactly two years later we had a small issue come up and Roman was there to help. He got a crew out to look at our system and once they were onsite the issue was resolved in a few hours. It's definitely nice to have that level of support when other installers would have left you high and dry.

Great Experience

Great Experience at a fair price. I am very happy with the installation. Travis, my project manager, helped me in every step along the way. I highly recommend SolarSME.

Solar panel

I worked with my PM Levon Saryan and he was very responsive. The app is user friendly. The solar panels seem to be working great, I’m excited to get my 1st new energy bill. It takes around 2.5 months total. Quote, schedule delivery, schedule install, schedule county inspection, HOA approval, schedule utility meter switch, and finally PTO (Permission to Operate)! I would do it again in a heart beat, even one kw of clean energy is better than 0. I am trying to leave the earth better than I found it and this company helps do that. Proud to be apart of sustaining Solar SME as a business! I chose them over competitors because they seem very genuine. Also, was able to get panels made in the USA!!

Great Service

I have had Solar for a few years. Recently a couple inverters went down. I contacted Solar SME and they had the new inverters sent and installed within a few days. Great to see them respond even though it had been so long since the original installation. They really do a great job of customer service. I would like to thank Roman Omari and his team for jumping on the repairs and getting everything back up and running smoothly.

Very proficient

Great team work from proposal to reaching an agreement, design to procurement of materials/equipment and then completion ahead of schedule. Indeed they are the Subject Matter Experts when it comes to home Solar Systems.

Good service and installation

Solar SME Inc has been very professional from beginning to the end. Levon Sarayan the project manager has been very patient in explaining every step of the system setup process. Payments are collected in different phases which made it comfortable to handle payments. It takes time to learn the monitoring system but Levon has been very patient in explaining and helping us read the system better.

SolarSME

The team from sales to project management and following has been great! The system is working great. We are happy.

Poor performance

Choose another solar company and save your money, time, and reputation. In my situation, SolarSME failed to live up to its name, and they are failing to honor their contract. My Solar panels have been operational since late July 2022. Prior to going operational the installation was fraught with incompetence (see description) and lack of follow through. At the first anniversary of being operational the system is woefully underperforming by 23%. I reached out to SolarSME in August 2023 to “work together in good faith” according to the contract only to be led along for four months and then dismissed by SolarSME. My HOA does not allow solar panels to be installed on the front of houses, so SolarSME suggested they could install in the back using solar panel tilt legs for optimal performance. The design was created in December of 2021 and on 18 January of 2022 the project manager emailed, “Annual production with this layout: 18.05MHw per year.” I made my decision to proceed with the project based on 18.05MHw. I am currently getting 77% (13.1MWh) of the production agreed upon and according to the contract I should be getting at least 90% (16.245MWh). In hindsight, this lack of production is only mildly surprising because the installation crew had no idea how to install tilt legs. They improperly installed two arrays and then had to remove them, patch up the holes, and reattach them to the roof. This project was supposed to take 72hours and instead it lasted two weeks. The last day of the project was rushed, and it didn’t end until 9pm. They left pallets and a hole in the dry wall near my electrical panel. I brought this to the project manager’s attention multiple times, and he did nothing. He was only concerned with the final payment and 5-star reviews. I had to dispose of the garbage and pallets and then patch the hole myself. I have saved the reviews until now. In trying to resolve this issue the company says the production problem is due to shading. According to SolarSME, the shading is due to the solar panel arrays being too close indicating either a design flaw or installation failure. But there are no shading discussions in email, text, or on the phone in and around the 18 January 2022 date when I was emailed the annual production rate of 18.05MWh and I relied on that in making my decision to move forward. Annual production of 13.1MWh’s (77%) means SolarSME is not fulfilling their part of the contract

Good Solar Service

I liked how Denis Lee handled my Solar installation. Very nice and friendly. The reasonable and cheap price is why I chose Solar SME. The installation was easy and fast.

Solar Panel Installation

Great installation and service.

Rocky first year

System has been running since January. Battery offline 149 out of 289 days, monitoring offline 131 out of 289 days, panels likely producing the whole time. So this would be a 2 star at best. However I’m giving it 5 stars because Faris has been on top of things the entire time, once he took over the system actually started monitoring, battery started working, and he’s been prompt to respond to inquiries and scheduled the multiple RMAs and technicians well with excellent communication. Here’s hoping the system will work going forward !

Areej made the process of getting my solar panels installed a lot less stressful than it could have been, always stayed in contact with me throughout the process and helped answer any questions that I had along the way.

Excellent Company

We chose the SolarSME to install the solar system in our home. We got the quote from several companies and Solar SME quote was very competitive. Based on reviews, we have chose Solar SME. Our project manager was Dan Marino. He was providing outstanding service during the whole process. He was keeping us updated and always available via phone and text. We are very happy with Dan and I would highly recommend Dan and solarSME for solar installation.

We had a positive experience working with Solar SME for our installation in our Baltimore city row home. The price was very competitive and the installation occurred without any defects (eg no leaky roofs). Our contact Johan was very attentive to our concerns about our roof and would usually respond to my emails within hours. Would recommend.

Excellent and very fast response to concern I was facing as a result of a recent storm and power outages. The engineers were great experts that understood the problem immediately and fixed it remotely.

Excellent service

I have been Interested in getting solar panels installed on my home for some time. SolarSME provided excellent service. Emir worked with me to get solar panels installed on my roof that would cover 100% of my electricity needs. All phases of the installation process were explained. My solar panels are easily producing more electricity than I use. Emir has also assisted me with the application for the SREC. Going solar is one of the best financial decisions I have ever made.

"Just not SMEs"

My experience with SolarSME was mediocre. My salesperson Jim was very personable and designed a system customized to my property’s needs. First and foremost, SolarSME is very, very (very!) expensive. Even with an 800+ credit score, SolarSME’s interest rate was more than 600% higher than others, but I purchased my system outright with cash so I missed that red flag. The reason I agreed to their price premium over Tesla and others was because I trusted that SolarSME would provide a significantly better installation and support experience for 25 years vs. Tesla’s 10—so far, they haven’t… at all. First, I got final engineering designs back from SolarSME for approval. The first (obviously) didn’t meet building code so I rejected it. The second and third designs used my neighbors’ roof/ property to reach the system size promised in my sales presentation. After that fiasco, permits and applications to complete the build were filed late and incorrectly leading to significant delays. I tried to cancel my contract with SolarSME, but the cancellation fee was so egregious that I settled for SolarSME’s promise to assign my account to a new PM with additional oversight of SolarSME’s operations manager through project completion. I was assigned a new PM, Emir, who was better than Reuben but I continued to have issues and SolarSME’s senior management could care less and were nowhere to be found until after I filed a BBB complaint against them. It took SolarSME’s installers 3 tries on different 3 days to get the system installed and working correctly. Neither of the inspections went well—the first city inspector was displeased with some of their work but SolarSME’s technician was able to fix the deficiencies while the inspector waited impatiently and eventually signed off. The second city inspector left after arriving for the appointment and leaving due to SolarSME being a no show. SolarSME’s technician was there—he had just fallen asleep, literally, on the job. SolarSME says their price premium is because they use higher quality materials and have a proactive Compliance Team actively monitoring and identifying issues before the homeowner is even aware for 25 years. I don’t know about material quality, but in the first 25 *days,* there were half of a dozen system alarms and SolarSME’s “Compliance Team” was unaware and absent. To be honest, I have serious doubt they even exist. It took me several follow up calls and e-mails to get these alarms cleared, access to my own system via the various (clunky at best, faulty at worst) apps. and portals, the Pearl Certification documentation, and for both my SREC and MEA rebate application to be completed and submitted. SolarSME ultimately did fulfill their requirements but necessity and frequency of following up is not what I bargained for and not what was sold. When I raised my concerns to SolarSME’s senior management, they were argumentative and unhelpful, actually making matters worse. At the end of the day, my PM Emir tried his best but SolarSME’s management had obviously tied his hands behind his back. I don’t regret my decision to go solar but I wouldn’t choose SolarSME again. The experience isn’t what’s promised/ sold, their solution—while customizable—is very expensive and not as aesthetically pleasing compared to competitors, and was generally not what I expected from “subject matter experts.” We’ll see how reliable my system is over the next 25 years and if SolarSME can be bothered to clean my panels, maintain, and monitor/ repair my system as agreed.

Good experience with Solar SME

I had solar SME install a system at my house in Buford GA. They were quick to respond to my questions, professional, and got the job done on time. Highly recommended.

Great Experience with Solar SME

Solar SME installed 19 solar panels on my home and I just got my Permission to Operate and turn the system on. I am very pleased with the team from Solar SME including Levon Saryan (who kept me informed and handled the paperwork) and the installation team led by Rashed. The panels look great (sleek, straight and low profile).

good, but

System is working well, energy bill went down over 90%, current customer rep, Henry, is great, still promptly answers emails even months after work is done. But, it took 8 months from signing to installing, and the first customer rep was horrible, and that is putting it mildly. I had to struggle with him for months until the company fired him, even if the problems were evident and occasionally someone higher up was looped in the (miss)communication.

Install solar panels on my roof.

Excellent job. they were prompt, professional, and courteous. I would highly recommend their services.