Solar Smart Living, LLC

Disappointed

Solar Smart Living’s sales representative and their technicians are attentive and respectful. They do an excellent job in first call resolution by sending a technician and following up on service resolution issues. Their immediate response rate reflects good customer satisfaction, and their tone and language is professional and caring. The solar panels appear to be of good quality and high efficiency rate. Their range on a cloudy day generates 305.8 kWh and on a sunny day 1,408.7 kWh. There are some deficiencies. I believe Solar Smart Living lacks in knowledge of Tesla’s technology. After it’s instillation, problems were encountered with logging onto the Tesla’s App. This was successfully resolved, however; Tesla offers multiple graphs that are very helpful in learning how solar energy is monitoring our home. What has been an unresolvable problem is that only the kWh can be seen. After numerous attempts at trouble shooting, the graphs are nowhere to be seen. Three months of trouble shooting, and still no graphics. This has been extremely dissatisfying for me when I think of how much money spent on these panels. Included in trouble shooting was to purchase from Solar Smart Living an additional router for $85. That additional router created more problems than it solved because it interfered with my Xfinity router. I have repeatedly asked for a refund and have yet to receive it. Customer waiting time is a bit frustrating when the main phone number has a number that has yet to be “set up” to receive messages. Finally, in trying to reach Mr. Alan Morgan, I received an artificial intelligent generated response leaving me to conclude that Mr. Morgan is a Ghost CEO. I’m very disappointed with customer satisfaction.