W.F. | El Paso, Texas | 02/26/2023
Excellent from beginning to end!
As an engineer with >30 years of experience, I know that I am a tough sell. Several solar companies were going door to door to solicit business in our area, so I explored their proposals while also investigating other solar companies serving El Paso. In short, Solar Smart Living (SSL) secured my contract and they blew the competition out of the water! SSL had the best components, their own experienced employees in all areas (sales, engineering, installation, and accounting), actual leadership engagement, great service, fast response times, on-time delivery and a great PRICE! Other companies couldn't compare in any of these categories. The others seemed more interested in selling financing deals than quality systems. Most companies contract out the installation, do not provide full local service, and use one or more components that are not satisfactory. My experience with SSL, was outstanding from start to finish. Mike Allen in the sales department took the lead providing the initial presentation and excellent service throughout the project. Mike was far more versed in solar than the representatives from the other contenders. Due to the technical nature of some of my questions, when Mike couldn’t answer me, he lined up Javier in SSL Engineering to answer me. (NOTE - with all of the other solar companies I was never able to talk to an actual person in their engineering department or their leadership.) The owner of SSL, Larry Perea answered my questions about his business history and practices, and even texted me when he was out of town. The fourth quarter is SSL's busiest season as customers want their systems installed by year end to take advantage of the tax incentive. When I signed the contract, SSL said the system would be installed by year end and they even beat their mid-December install target date by several days. Throughout the project SSL took care of everything effectively: design, approval with EP Electric, permits, installation, inspection, meter updates with EP Electric and commissioning. Tony, Austin, and the installation crew were great and on time. Tony is a journeyman electrician who's been with SSL for 8 years. He was very knowledgeable and friendly. Austin lead the roof installation and was equally professional. I was able to consult real time with Javier in engineering when some panels needed to be repositioned due to stack penetrations. The repositioning didn’t cause the installation crew to skip a beat. What a great thing to have experienced full-time crews! After installation, the El Paso inspector was out within a few days. It was another week to wait on EP Electric meters and then they turned on the system. The final step was for the SSL tech to activate the online system-monitoring account with a cool mobile app, and then I paid the final installment with Rosa who was delightful. All in all a great experience and a great deal with a fantastic local company. We are fortunate to have this level of solar company in El Paso!
Geff B | Las Cruces, New Mexico | 11/29/2022
Outstanding Experience - they are customer focused pros
SSL's Bree Halcon is the sales rep to call. She brings the whole company's resources with her from start to finish. They answer your questions, explain and design the right architecture, install timely and professionally and follow up - even helping with your NM Solar Tax Credit approval. I can't say enough about how easy it was to work with them and how happy I am with the final product. The monitoring app is awesome.
Robert McGonigle | Las Cruces, New Mexico | 02/01/2022
Solar Smart Installed my System in April of 2016. The installation went great. The service afterwards and continues to be exceptional. It’s nice not getting an electric bill.
nico | El Paso, Texas | 07/13/2020
best customer service ever.
Mr Alan Morgan from solar smart living explained the program to include very good details about what it is by going solar and the benefits not only to safe money but also produce clean energy
Veronica M. | El Paso, Texas | 07/11/2020
I chose Solar Smart Living because of the excellent experience my brother and friend had when they visited their place of residence!! That is no lie, the staff (Alan and Rosa) have given us excellent service even after the installation!! They have contacted me back after hours of their M-F schedule and are very knowledgeable in their work and have answered all my questions and my doubts. Please recognize these 2 individuals for the excellent work that they do behind the scenes!! The entire process from beginning to end went extremely smoothly and everything Alan told us that was going to happen and the approximate day...IT HAPPENED!!! Super impressive and we are super happy with our solar panels!! I HIGHLY RECOMEND SOLAR SMART LIVING FOR WHOEVER IS LOOKING FOR A SOLAR COMPANY!! They were also the cheapest after talking to 3 other solar companies!! We are happy we chose Solar Smart Living!! You will too!!!!
Stephens | Las Cruces, New Mexico | 07/11/2020
A Job Well done
I have been exceptionally happy with the system that was installed for me. The Job was done very well and completed in a reasonable amount of time. Since the completion my system has produced enough to pay for it's self. I could not be happier. A Job well done and a very professional staff.
Andy | El Paso, Texas | 07/10/2020
Solar Power Living has been GREAT!
Having a full house Solar Living was a great option to help with our Electric bill. Had three companies give us price quotes and even though Solar Living wasn't the lowest we decided on them because of Friendly staff and great explanation on solar panels.
Diane | El Paso, Texas | 07/09/2020
Great and honest Solar company!
I got proposals from different companies. Solar Smart Living was the best on price, quality and great service. Miss Oziris Garcia was very knowledgeable, answer all my questions and explained all the differences between them and all the other companies. My system was bigger than cuoted with other companies and cost $7,000.00 less than them. Closed the deal on the 10th of the month, got installed 10 days later and by the 28th of the month my home was running with Solar energy. I recommend Solar Smart Living over any other in El Paso, TX and Las Cruces NM. GREAT PRICE, VERY HONEST COMPANY, EXCELLENT CUSTOMER SERVICE!
James Rosell | Las Cruces, New Mexico | 07/12/2018
2209 Stagecoach Drive - Las Cruces, NM
The system has reduced the El Paso Electric monthly bill since the first bill after installation. Solar Smart installer was asked about adding a power cell to store excess power generation, but did not respond to the customer inquiry.
Carlos - El Paso TX | El Paso, Texas | 07/04/2018
Absolutely pleased with the Solar System installed!
Solar Smart Living, LLC out of Sunland Park, NM, installed a Solar Energy System on my residence in August of 2017. I have to say the total experience was outstanding; from the initial contact (and I contacted several solar installers) I was totally impressed with the company. I dealt directly with the Owner on the initial contact and was never pressured into a sale. At the initial meeting to discuss the system proposed, I was given ample opportunity to research the panels, inverter and equipment recommended as well as the current usage and power generation specification documentation provided by Solar Smart Living, LLC. After review of the proposal I did have a couple of technical questions which were promptly, professionally, and completely answered to include providing reference material (web-site information and literature) to verify the answer for myself. Once I made the decision to go with Solar Smart Living, LLC they handled all of the necessary paperwork and notification with the city of El Paso and the El Paso Electric through the entire process. On installation day six workers showed up and truly worked as a team to expeditiously and professionally install the system. The entire installation took approximately 7 hours and being a busy-body I was periodically with them up on my roof and on the side of my house where the electricity comes in from the city; during this time I was taking pictures of the installation process and asking questions of the different team members. It was refreshing to see that all of them could answer my questions without hesitation and satisfied my quest for knowledge of what they were doing or about a specific piece of equipment they were installing. After the installation, the El Paso City inspection and the El Paso Electric field inspection, which both passed without any need for adjustments, I was immediately able to turn the system on with the guidance of the Solar Smart Living's owner. By that same afternoon Solar Smart Living, LLC's main office sent me an e-mail with the needed Solar Edge registration information so I could login to their web-site and immediately start monitoring my system's performance. As of today the system is performing as promised and I have already seen it feeding electricity back into the El Paso Electric Company's grid which is a very good feeling. Overall from the initial contact to the post installation and equipment start-up Solar Smart Living, LLC, was very attentive to the ongoing process and immediately answered any and all questions I had during the entire process. I am totally impressed!!!