Solar Power Pros

No Customer Support after installation

I had Solar Power Pros install a 22k solar system on my house on May 2021. A few months into my installation, monitoring showed some panels were underperforming and the company admitted to some design flaws in the system. They promised to give me a 1-year review of the system and compare production against the contractual "guarantee", but that never happened as of this time (1 year and 3 months since installation). Customer Service is absolutely useless, they just give you the general runaround and lately even stopped responding to emails. I am rating them 2 stars since they did an excellent job at collecting their payment and getting a solar system running. But it is apparent that the company can not stand behind its installations and their "guarantee production" and warranty are meaningless. I would recommend looking for more reputable solar companies to trust with such a major investment.

Dream Installation, Nightmare Support

Spent $40k on a solar system from Solar Power Pros in 2020. Installation was great, crew was on time and did a solid job. The problem is once they have all your money they ignore you for support / warranty. My system is only partially working and I notified them about this in February - they still have not sent techs out to fix it (because they're only sending techs out for new jobs). They were apparently scheduled to come 7/12 - but on 7/12 no one showed up. I have called and emailed them and they just give you the runaround. I would not trust them with a new installation if you're thinking about it because if there are any issues down the line they will not take care of you. So frustrating.

Disorganized, slow and confused

Bottom line up front: What was supposed to take 1 week (2 at the most) to install turned into over 2 months before my system became operational. Everyone was nice and friendly but it became very obvious early on that the teams really didn't know what they were doing. Delays in getting people to the worksite and then having the panes and equipment stored in my garage for weeks only for them to discover that no one ever bothered to inventory what they brought and they needed to order additional parts. Workers and inspectors showed up at random and no one seemed to be in overall charge. Information was not pushed to me. I had to constantly track down the so called project manager (whom I never met in person) just to find out what was going on. To date, despite my requests, I have no instruction or owner's manuals for anything that was installed. The only thing that was on time during this whole project was getting billed. I am still holding on to my final payment until they replace a battery cover that I watched them drop then try to hammer back out. At the rate this is going it could take another month or more.