Solar Connection Inc

We purchased a home with a solar panel system installed by Solar Connection and later discovered a significant roof leak. The damage became so severe that our daughter’s bedroom ceiling collapsed, sending insulation and debris throughout the room. Thankfully, we had moved her out of the room earlier that night after water began dripping through the ceiling. Three separate local roofing companies, along with Olson Solar out of Wisconsin, identified the solar panel mounting brackets as the source of the leak. We also learned that Solar Connection installed an 18-panel array on a 17-year-old roof in 2022 — something multiple professionals have since told us is poor practice due to the increased likelihood of roof failure and leaks. When we contacted Solar Connection to discuss the issue and ask whether they would honor their workmanship warranty, we were told their warranties do not transfer to new homeowners, despite the system being only a few years old at the time of the failure. We were also told there was nothing they could do to assist us. No accommodation, discount, or effort to help was offered. We are extremely disappointed with both the installation practices and the complete lack of customer support following a failure that caused substantial damage to our home. In total our expenses were >$20,000 with no help from insurance (new roof, professional cleaning, mold prevention treatments, repairs, and removal of solar panels).

Our array was installed by Solar Connection in 2014 and the picture is from 2019. (Fortunately, our array survived this event because critical components stayed above water.) We spent more than a year going back and forth with emails and visits, working with Solar Connection on specifying a combined new array plus a mitigation project with our existing array. Finally in early 2022, they verbally promised a contract for this project, but later stopped returning our calls and e-mails. Unfortunately, we had to take our business and loyalty elsewhere. Solar Connection is not the same company they once were!