Saguaro Solar

No diagnostic report received

We had Saguro Electric and Solar come evaluate our solar system due to lack of production. We had to pay in advance for the service. The technician seemed very thorough and knowledgeable. He verbally provided us his evaluation and said we would receive a written diagnostic report. A month later, I have now asked for this report 4 times and have yet to receive it. I have not been able to reach a live person by phone. I am very dissatisfied at this point, I paid in advance for their service and received no written report. They are impossible to communicate with, no response to email, never answer the phone and don't follow through with the job. I would not recommend them.

Delays, poor communication & installation, pressure tactics

Initially promised the work would be done by "November, Mid-December at the latest" turned out to be early March. Obviously, a huge problem with the solar tax credit being gone. All the delays occurred because of the company and no one else. It took them 6 weeks just for them to submit the plan to the utility company. I doubt this would have happened if I hadn’t started calling them, which mostly went to voice mail or answered by someone who promised a call-back that I never received. Eventually they said my utility company required the plan to be changed...which cost more. I had to make an urgent decision because I was told they could submit the plan they had would approve, and creating a new plan would risk delaying beyond the year for me not to qualify for the tax credit. Finally, project approved on December 2nd, I was optimistic it would be completed before end of the year, but they had a different agenda... make me wait, I had to keep calling until I got a date and told me they will tell me, “We will let you know by December 28th." I got a call on the evening of December 28th, telling me that they can't make it happen on time and that they can't even give me a date. But the shady sales rep told me that it may be possible if I paid the full price to them in advance, there's a chance I may get the tax credit. I did my research and this turned out to be in-ambiguously false. I declined. Around January 8th is when they first scheduled me but, the process went on and on until Early March. They came once or twice per week, for a few hours, for several weeks. “There is a piece missing...we will come back next week." They would not show up "next week." I had to call them and remind them, and they had to tell me, "I can schedule you next week" and I had to get assertive until they came back at the end of the week, which quite frankly, I don't think they accomplished anything considering how often they came back. Even after the installation was complete and I got permission to operate, the system was not working! There was a "problem with the battery." I was told they will contact Tesla and bring me a new one, but this is not what happened. They "fixed" the one that was already installed, raising suspension there was never a problem with the battery, just that they messed up with the installation.

No management

I spent over $18,000 for a solar system. From the very beginning, there was problems with the inverter, but Tesla, said there was nothing wrong. Three months went by and it quit working altogether. They replaced the inverter and I was up and running after one month being down. I asked to have a manager call me but they never called. 16 days later it quit working again. They were able to turn it back on from the office but said there was a dead short and they would get someone out to fix it. I waited one week and called the office to see when they were going to schedule. They told me they’d get back with me by the end of the week. Over three weeks later, I’m still waiting for them to get back with me. They don’t seem to care about warranty work. They had very good communication while I owed the money but now that it’s warranty work I am second class customer. I paid for a new system and I expect it to work like a new system, but it has not. My advice is using another contractor.

Watch Out! I have been trying for months for Saguaro Solar to complete the job that was already paid for. They keep saying they will come back and complete stuff but then silence. Bethany, the office manager, says she can't do anything and to talk to Tim, the salesman. Tim says talk to Bethany or maybe come in and talk to the owners, "they're nice". I wish he would talk to the owners and get it done. They left this monstrosity of a structure which they said they would cover it and put a "nice awning' over it. That's never happened so now it just sits out there. No wifi from the structure to my phone so I don't even know if it is working. Beware of this company!

Poor customer service

Having run businesses for 40+ years, I can honestly say avoid this one !! It is a "convenience" business. If it is convenient for them they'll do the business. I scheduled 2 meetings for quotes. The first one the sales rep had the meeting at 1:30 pm instead of 10:30 am. I set up the next meeting with this sales rep at 2 pm ( 3 days later), he was a no show\no call. If this business does not need work .. fine, just say so. But, it seems, if they can not coordinate a sales meeting, how will they coordinate a job site. Gave you 2 chances, you failed twice. Going to a company that gives a damn about their potential costumers.