Rooftop Power

Very slow in execution

Do not hire rooftop power company to install solar unless you have a written agreement to complete in negotiated time. They are poor in communicating with customer unless they want something. Project has stated 15 months ago and still not in production.

Rooftop Power is an UNTRUSTWORTHY company!

* * * * * * * * * * * W A R N I N G * * * * * * * * * * * If you want to go solar that is awesome and I applaud you, but whatever you do, DO NOT CHOOSE Rooftop Power. RTP is an UNTRUSTWORTHY company! Our panels were installed early 2020 on a new roof. July 9, 2021, 4 leaks on the roof started under the panels. They sent out someone out who poorly sealed shingles together in trying to fix the leaks. August 5, 2021, 3 of the 4 leaks were back with an additional 2! It is now October and these leaks are still ongoing on top of there now being mold!!! All Rooftop Power has done is try to pass the buck and not honor their warranty! They have even gone to the extent of trying to convince us to commit insurance fraud with our own homeowner's insurance! Our insurance company gave us a list of reputable and trustworthy roofing experts. I personally went on the roof and was shown by the professionals the following: - When RTP put their Flashings from the solar installation under the shingles, they never sealed those shingles back once it was installed, on any of them. - The edges were sealed incorrectly by RTP when they came out on July 14, 2021. RTP sealed the shingles on the edge together. If you’re going to seal it, it needs to be sealed to the drip edge or starter strip. Sealing them together is detrimental to the shingles because they will not be able to expand and contract with the heat/cold. RTP should know this as they claim to be roofing experts. - There are also at least a dozen places where RTP missed the rafters during install, which are clearly visible in the attic. Seeing some of the same things that are consistent from one side(the side where the leaks are and the panels were removed by RTP) to the other(the side that still has panels on it), it is not only clear to me, but to the trusted professionals that came out, that the roof in its entirety needs to be replaced. Again, this is due to the poor installation of the panels and the horrid sealing job that was done by RTP. They are refusing to fully repair and remediate their mistakes! !!!!!!!!! STAY AWAY FROM RTP !!!!!!

Do NOT use RTP!

I would NOT recommend RTP to anyone. After reaching out to the company several times to get the electrical work redone because they never spoke to us about our options of installing the electrical conduit, we were given a complete fabrication of what occurred that day between us, the panel installers & electrician. The electrician took major shortcuts and did the work he felt like doing that day, leaving it to be a major eyesore on our house. The panel installers (who were wonderful) actually told us that the electrician was supposed to talk to us on how we wanted the conduit run, but instead the electrician said "I'm not going through the attic, it's too hot out", so he did it the way he wanted to, then rang our doorbell to tell us it was done and showed my husband the work. At that point, my husband thought that was our only option and wasn't pleased about it, but didn't bring anything up because he thought that was our only option. After the electrician left, that is when one of the installers approached both of us and told us exactly what happened, and said that we could easily get it changed if we contacted RTP before our inspections with National Grid and the town took place. When we called, we were met with nothing but obstacles and lies by the office team and project manager; we're in complete disbelief. After reiterating to them that we are spending 30K on a solar investment we want the work done right, we were told our only options are to 1) have the conduit painted for free, or 2) to pay out of pocket for the electrician to come back and redo the work, and it would be expensive and take time because they're booked out. Again, I would NOT RECOMMEND RTP to anyone. Please do your research and find another solar company when making such a large investment.