Rocky Mountain Solar and Wind, Inc.

Won't service the $66,000 system they installed. I hired RM to install a system 10 years ago and I was very pleased with their service. I've even been a reference for them multiple times. I don't know what has changed, but when I needed a simple service two months ago, they gave me a runaround for weeks, promising to come out in a week and then going out of touch. When they finally committed to a service date, they waited until the only day we've had rain all year. Their foreman called me up to tell me that if they came out, they couldn't work in the rain (understandable), but would still charge me $150 for the service call and I'd have to schedule a second call at additional charge some other day. He didn't offer any other alternatives like coming the next day or waiving the charge if they had to reschedule. I told him that was unacceptable and asked him to go back to the owner and find a better solution. Instead I got a terse email from the owner telling me they were not longer interested in servicing my system and I could go find someone else. Had I known this is how I would be treated in the future, I would have gone with one of the big name solar providers instead. Regardless of what the sales person tells you, solar is not maintenance-free. You will have problems with the system. Inverters and panels go bad. And if the provider won't service it, you'll be looking at tens of thousands of dollars of useless glass and silicon. Sorry RM, based on my recent experience, I can't recommend you anymore and you've gone from five stars to two in my opinion. Please do not use any of my prior recommendations in your future marketing.