Rising Sun Solar Electric LLC

If I could give zero stars I would. I’ve had ongoing issues with my newly installed $50k system since installation in the summer. The customer service is basically non existent with Rising sun and as other customers have said in their reviews, it is extremely difficult to get in touch with anyone in their office. They recently consolidated their operations in September and the customer service has gotten even worse since. There is no professionalism or accountability on their end and they basically take the money and run. I recommend any other company for your solar needs. This entire experience has been a nightmare. Considering contacting the Department of Commerce & Consumer affairs, HECO (who is partnered with Rising Sun for solar projects), and the BBB regarding my concerns.

Rising Sun Solar - Big Island

I apologize this review is for the Big Island and since I can't get an acceptable response from them, I'll have to write my review on this site. Since May 2023, we have been paying on our solar loan, and we still have no solar panels. We signed the contract with Rising Sun in January 2023 with a planned installation of May/June 2023. It then slid to July/August 2023. It slid again to September 2023. Rising Sun has said the problem is scheduling. And it' sliding again. Our next step is to go to the attorney general and the BBB.

PV system costing $37,000

Rising Sun has installed inferior failing switch which failed in a few months, then failed to show for replacement after previous problems. I wrote , in error an unfavorable earlier review. I now retract it & advise all to seek another choice. I am a retired RN who helped Hawaii's babies & children by saving their lives & healing them, so am responsible, so you know I am not a flake. BEWARE & I WOULD NEVER CHOSE RS AGAIN! MARK RN, retired