RGS Energy (Out of Business)

Excellent customer support all along the way

From the first contact to initiate the quote, the comparative quality of the quote economic and technical detail, through design, construction and commissioning the RGS team was attentive, pro-active, personable....including the installation crew, who were not merely considerate, but actually a pleasure to have on-site, seriously.

wonderful service all around!

from the time someone came and discussed the plan to the time the last step was completed, they were super super folks to work with. I am an electrical engineer and I worked in the photovoltaic manufacturing business for several years. They knew what they were talking about, and provided excellent customer service all the way. Now, I don't even get an electric bill for the monthly service fee from National Grid!

Great Solar Company

Just installed a 4.4kW system in southern California. The installer (Helio Power) is top notch. We had a great experience with them. RGS and Helio were very professional and polite, and responded quickly to all my e-mails. The schedule slipped due to a change in installers, but overall that was a benefit as we were very impressed with Helio. Originally we were going to go with SunEdison, but RGS came in with a better price and better equipment, and we trusted / liked the RGS salesperson better. We are very happy with the enphase microinverters and the information they provide about the solar system generation.

Home Owner

Very pleased with the installation. Clean & very net. The help in getting through the permit process was excellent. Especially where we live & have to get historical permission. The house is a colonial style home. You really don't notice the panels on our roof. I would HIGHLY recommend this company. Glad to have them use us for recommendations, if they choose to.

Beyond and Above Expectations

I had no idea what to expect in terms of the process of installing. The team was on team, efficient and went beyond what I had expected of them. Their set up was organized, obviously qualified to handle the job and trustworthy. They explained the process as we went along. I am beyond pleased. Thank you Andrew and RGS.

Excellent Sales Representative

Installed my system last year. Had great help and service along the way from Andrew Wright and RGS Energy team. I have been very happy with the system and their service even after the sale of the system. Would highly recommend Andy and his team.

Meets expectations 95%

A solar power system should be transparent, operate without you being conscious of it, and ours does. It delivers about 6 kW of a.c. power across a wide range of solar incidence (26 panels of 275 watts each). After 16 months of operation I find no serious issues. However I believe one payback factor was not calculated: icing of the panels in this Upstate New York location. Payback calculations included panel azimuth (compass) and elevation (roof) angles, shading, and average yearly cloud cover but not icing. It is extremely difficult to obtain data for panel icing. Although February 2015 was mostly sunny here, the cold was deep and sharp. The temperatures were too low to melt the ice and zero power was produced that month. I anticipate my expected 8 year payback might be 10 years. RGS employs local subcontractors for installation. You should follow the installation closely. I re-routed the wiring runs for my benefit, of no issue to RGS as that lowered their costs. Make sure you understand what is being done; you don't need a technical degree for that, just insist that RGS answer your questions about administration, operation, and technology (well-done, Andrew Wright). Also, check with RGS about people assigned to installation work as there is an opportunity for a scam; that someone could pose as representing RGS. You will feel more confident about your system if you understand as much as possible about how it works.

better than anticipated

After investigating other solar companies here in the north east we settled on RGS. Andrew Wright was our sales person and took the time, even with time zone differences, to hold our hands and walk us through everything. The initial install took a bit longer to get started due to extreme weather conditions but only took 1 wk. from start to finish. We have 57 Solar World panels for a 14.5kw service. Biggest issue we had was the local elec. inspector was out because of illness and the backup inspector did not know all the latest codes. It took the local elec. provider almost 3 months to change our meter over to a new Net Meter. System up a running 3/25/15 and we have not paid an electric bill yet (12/7/15) RGS has been very responsive to any questions and helping of reporting for SREC's. Our 2000 sq.ft. colonial uses about 17 kw. per day average. We heat and cool with electric. Install crew was GREAT and walked us thru the hole system and left the premise well kept. We have recommended RGS to several others already.

Solar is Great

We have had solar for about a year know and everything as expected. It was easy to get everything installed and haven't had any issues plus bills have went down as promised.

Works exactly as advertised

I have had my system for over a year now. The sales and installation processes were a breeze (with the exception of difficulties from my homeowners association, but RGS was fantastic through that process). The system appears to have been sized perfectly, and the forecast output and savings are exactly what I was told they would be. I do not hesitate to recommend RGS - they are very honorable, and I couldn't be happier with the system performance.

Love my RGS Solar System!

I'm very happy with the performance of my RGS system. I have 25 modules, with micro inverters, that have been operating in California without a hitch since they were installed 10 months ago. The micro inverters allow monitoring of each module on 15 minute intervals, and both energy and power can be tracked hourly, daily, and monthly on my desktop. The software is easy to access and use. I am net positive on energy for the 10 month period, and will probably be able to sell back enough at the end of my first year to have a positive cash flow. The salesman was very helpful and did not pressure me for the sale. I checked out several companies carefully, and I'm glad I chose RGS.

Solar, the way to go!

I highly recommend going solar for electricity. My last month's bill was $5.79...for the meter rental and taxes. Jim Morretti was my sales person and he was professional and a concerned advisor. The install took longer because of the demand in this area but quick when the work was started. The RGS staff were very professional and cleaned up all the areas they worked in. I highly recommend RGS as a great solar company.

Win Win Win situation

We've enjoyed our solar system since 2012. We saved money immediately by qualifying for a nice rebate. Since we went online with SC Edison we've saved $1200-$1400 per year while keeping our house cooler in the summer than we did before we has solar.

My RGS system work well

I can recommend RGS, but I have to say they have been overwhelmed by demand in my area, so it took a lot longer than I was told to get my system installed. The one issue I had was that the final layout I signed off on was not the layout they actually put up. I would recommend you keep an eye out at every stage of the project

RGS Is Real Good

I actually had been trying to get another company to do an install but they ere not at all responsive and someone suggested RGS. The initial contact as promising but then that person became more engaged in personal matters and did not fully appreciated the deadlines approaching for approvals and qualifications for rebates and net metering. During the process there as a manager (very nice young lady) who stayed on top of the project and kept me fully informed. Winter finally gave way to Spring and the ability to work on the roof brought on final design and then the install. Again, I was always kept in the loop. The only to issues were they informed me that the 255 Trina panels were not available and they would use 250 instead. Checking around I found that there were plenty of 255 panels available and their wholesaler did not have stock. Again, the manager of my project advocated very strongly for me and the 255's were now available. After the racks were installed the foreman indicated that the design was off and that it was not fully centered on my roof. Something to do with the panels. End result was a six inch shift to the right. I asked if it could be seen from the other side of the house (little funny here) and of course not so I said lets move on. Before you know it the panels are on and the hookups were all done and the wiring and conduits were all installed in a very neat manner. Inspection by City inspectors went very well. At 10:00 AM the system is producing but not fully hooked into the grid. At 2:00 PM the power Company came and inspected the system and pronounced it good and commented on how good the installation was done. I have seen a reduction of over 74% in my total electric bill. It would be more were it not for some tariffs that are unique to the power company. From start to finish the install was great, no trash left behind and follow up by company representatives to make sure all is well. Now if I could get them to turn on more sun ..........

RGS was great

from the low pressure salesperson to the technical staff great experience . Now paying $22.00 every 2 months for electric

Excellent all around

I was very satisfied with RGS all around. Their sales guy Jim Moretti was great to work with. There was no pressure at all. He was willing to meet after hours any day of the week. We had quite a few 8:00pm meetings fine tuning the system design and financing options with no hesitation from him at all. The only downside we found was the length of time it took to get the panels installed. We waited about 10 months after signing the contract until we had the panels on the roof. Although the wait was a disappointment, it was entirely out of the hands of RGS. Dealing with grant programs and government officials is slow and there's nothing RGS could have done about that. RGS was very upfront with us and told us that the wait could be up to a year. Installation was quick and easy and the guys were very respectful and clean. I was shocked how clean they were. They didn't trample all over our plants and cleaned up every step of the way. We were very impressed. The system is up and running and generating exactly what they estimated. I literally couldn't be happier.

solar installation

RGS kept me informed of the whole process. When there was an issue-it was quickly resolved. Everyone was respectful and efficient.

Great Experience in all areas!

RGS installed my system last year and everything in the process, including quote, design, permits, documentation, and installation were done in a professional fashion with very courteous Customer Service. No issues have happened so far and I have not paid a dime in electric bill ever since. Highly recommended!

Top notch company

In a nutshell, I had a great experience with RGS and would highly recommend them. They've been doing solar since the 1970s, not just riding the incentive wave. PROS: Everyone I dealt with was professional and extremely competent. The installation crew was respectful and cleaned up afterward. Even my electrical inspector commented on how neatly everything was done. CONS: Took a bit longer than average to install my system, partly due to weather and partly because of their backlog. Communication could have been a little better at some stages, but they were always helpful when I called.

Outstanding

I have only wonderful things to say about Real Goods Solar and the process to get panels up and running. Heading into this I was unsure of the process and how it all worked, they answered all my questions and where there for me even after installation, to ensure everything was workign well!

great company

Fast, efficient, and professional install.

Solar a Blessing!

Real Goods Solar did exactly what they stated they would do. Our responsibility was minimal. They took care of everything except our application to the architectural committee--for which they furnished the plan. Unfortunately, California Edison is not as much on the ball. They took over a month to give us permission to turn it on and as of now, I can't access the amount of power they are furnishing. We expect to save over $300 the first year and then more each year after. We are leasing the panels and put nothing down.

Quality all the way through

Going solar is a process that requires the solar installer to accompany the client through the various stages. I found the experience with Real Goods Solar to be superb every step of the way. We were particularly impressed with the high-info, low pressure approach taken by the sales representative, and the friendly and competent way the designer worked with us to make sure we would be pleased with the result. We talked with two other installers and found their sales pitch and tactics to be insulting. Obviously solar has become an extremely competitive business, and Real Goods has delivered a quality product in a professional, dignified way that the others don't match. A great choice of installers for us in California.

Great Experience

Everything from start to finish was professional and delivered as quoted.