PurePoint Energy

Just had a great experience with PurePoint Energy and service technician Bryant Mendoza. He did a great job installing critter guards to my existing solar panels. Would definitely recommend this company.

PurePoint handled the design and installation of our 77-panel array and we have been thrilled with their work. Today technician Bryant Mendoza in the service department was onsite to repair a down inverter and Bryant went above and beyond the call. Despite the 90+ degree heat on our shade-free flat roof Bryant worked all day to get our system back up and running. It was impressive. We recommend PurePoint for any solar needs!

I have had an excellent experience with PurePoint. They responded quickly and solved my panel issue in one visit. They also cleaned my panels for the first time in 3 years. Bryant was our technician. He explained the issue and engaged his manager to solve it very quickly. PP has gained me as a client as a result. Thanks so much!👍👍👍

I had not connected with my solar array for some time and called Pure Point to come out and re-establish my internet connection to my system. Bryant Mendoza was sent out to troubleshoot and did a phenomenal job re-establishing connectivity to my system and explaining all its features. The service dept was prompt and thorough is determining what my system needed to make sure Bryant was successful. All in all, a great experience with competent people. I highly recommend the entire Pure Point Energy Team.

PurePoint Energy and the entire team is fabulous and very customer oriented. My solar panels were not installed by PurePoint, but needed servicing and the company that did install my panels was not responsive at all. The technician, Bryant Mendoza, resolved my service issue. Everyone was so great I schedule a preventative maintenance service inspection. Again, Bryant was very prompt, professional and dedicated the entire time. He even stayed to finish up even though it started snowing/sleeting during the service. Kudos to PurePoint Energy and Bryant! You definitely have earned a loyal customer!

Great Installation ... and More Importantly: GREAT SUPPORT

The solar and battery were installed in 2018; however, over the past six months, the battery began to fail. PurePoint worked with the battery manufacturer to diagnose the problem, order the parts, install the parts, and help me to monitor the results. There were bumps along the way (including wrong parts and missing parts) ... and PurePoint worked with me to keep me apprised of status, updates, and expectations. Everything is now back up and running. The demonstration of how a company helps you when things AREN'T going well shows their dedication to their customers. Five stars!

What a help!

A few years ago I purchased a home with solar panels installed by Purepoint.  Recently, I received an email message indicating that my system was off-line.  I panicked, as I know very little about solar systems.  Potential costs loomed large in my head and overwhelmed me.     I called Purepoint for assistance and spoke to Lori.  She was a tremendous help from the beginning--very calming and informative.  She had me forward various pics of the meters, inverter, etc.  After many messages and with her help, we were able to discern that the system was still functioning fine, but the monitoring meter had gone down.  Even with this, she knew exactly what to do with the warranty and made the appropriate contacts.     The issue is resolved now, and with no expense to me.  In retrospect, I am astonished at the time and energy Lori put in to help me.  I went from panicked to calm (and am much more informed about my solar system).  It is EXTREMELY rare nowadays to find a company that cares and will faithfully stand by you in a crisis.  Thanks Purepoint and Lori!  It is greatly appreciated! 

Homeowner Solar Experience

We own our home for 23+ years. We investigated solar about 15 years ago and we were informed our home location/position was not solar viable. Motivated by global warming, cost savings, increasing energy rates and power outage mitigation we researched solar options again in 2020. I spoke with several solar providers. Purepoint Energy was referred to me by a friend who had his solar energy system installed by them. Purepoint was clearly the most knowledgeable and informative company I spoke with. They were able to explain the different types of panels in the market and the benefits of a panel installation that did not fail if a single panel failed. The benefits of battery backup was/is important especially after Purepoint explained batteries and solar will continue to function during a prolonged blackout enabled by a “gateway” which creates a discrete off grid system not inhibiting grid repairs. Purepoint’s electricians reviewed our home for installation. The electricians completed the installation on timely basis. There were 100% professional on all accounts. I never had to be concerned when or if they would be on sight. Purepoint’s support staff, schedulers, admin, accounting are all responsive and take pride in ensuring customer satisfaction. This includes ensuring timely delivery of panels, batteries and installation parts. They also facilitated coordination with Eversource and the town inspector to get authorization to turn the system on. There is no power interruption during installation. Our 11,200kw system is functioning for 18 months. We build up enough credits during the longer summer days to offset winter grid usage. We have not paid a power bill in 18 months. I calculate we have recovered 10%+ of our investment and I anticipate accelerated cost benefits with increasing energy costs. Solar works. We have achieved our incentives. Purepoint has been an excellent partner in achieving this.

6.5kW solar install

PurePoint Energy was both professional and pleasant to work with on this project. Everyone I worked with at the company was great! PurePoint team completed my installation ahead of schedule. I highly recommend Pure Point Energy to anyone.

Great to deal with

They were great to deal with throughout the entire process. I would highly recommend.

Satisfied Customer

From my initial consultation discussions with Mike, to Daniel managing the project (extremely good communication) to Donna - the entire team was a joy to work with and very professional. The installation was on schedule and very seamless. The system looks sharp and is performing great. I would recommend.

Great folks

We're so happy to have chosen PurePoint. From our first meeting with Mike, the continuing attention from Natalie, and the great work by James (electrician), his staff and the installers, it was a great experience. Love our 'solar system' and happy to work with a local company. Definitely recommend them without reservation.

solar

Mike and Natalie were the best they treated us like family . Every thing was done on time the installers and the guys that did the wiring were top notch . i was impressed with how well everything went. I highly recommend Pure Point Energy to anyone .

Solar PV for Net Zero Home

Last year, my firm managed the construction of a new net zero home in Ridgefield. Pure Point was selected to install the solar PV system. Right from the start, PP was on top of the details, planning ahead for each step in the process. The actual installation took place quickly and without problem. Then they expertly managed the administrative details required to tie in to the power grid. It's now been just over one full year since the system was energized, and the homeowner is reporting that he just got a check from Eversource, representing the value of the extra power that they generated over the first year and returned to the grid. Pure Point was both professional and pleasant to work with on this project. I can recommend them without qualification.

Howling Flats Farm

We were very happy with PurePoint Energy's installation at our small family farm. They went out of their way to help us through the CT Farm Energy Grant Process and provided clear explanations of our system requirements and solutions. The workers were respectful of our animals and our property (clean up was 110%) when they were finished.

I would recommend Pure Point Energy for Solar Installation

We get a fair number of calls from folks wanting to sell us a Solar System. My wife who is blind, asks to have something mailed that she can have read to her. Pure Point called and was given the same request. In three days we received a packet of information. Pure Point Energy was the only one who complied with her request. We met with Mike. He came prepared with a good presentation, samples of the equipment and had answers to all our questions and concerns. If he was not the first proposal, we would have written a check and signed up, as we were that comfortable with him. I had no benchmark to judge against and wanted a couple additional proposals. I found two other companies that had good reviews, small sized businesses and requested proposals. Although not the least costly overall, I felt Pure Point provided the best value. Less money would have given me less capacity and lower efficiency. I notified the two others that they were not selected. One I never heard from again. The on-line folks asked what they could have done different or better and looked for some feedback. I did send them a letter explaining my decision process. When I really got into the nuts and bolts, all three were very competitive and was looking like it might be a coin toss. Pure Point won because of panel efficiency, warranty and output capacity as well as Mike making us comfortable doing business with Pure Point. I also feel they did a better job sizing the system to our needs. Our system is a Sunpower, 21% efficient panels with micro-inverter built into the panels yielding a 240 Volt AC output. Everyone that I have come in contact with has been a pleasure to work with. Dom and the installation crew were willing to work with our schedule and availability. Daniel has been very supportive to all my calls and e-mails with questions. Always returning calls and being very responsive to e-mail. As this was a new adventure for me, I had plenty of questions for the tech guys. The Pure Point Team kept us in the loop on all aspects of the project plan and schedule. With the recent heatwave in the North East and the A/C running constantly, we are producing more power than we use. I would say the upgrade to PV solar was a success and I am very happy with the results. I would recommend Pure Point Energy to anyone considering adding a PV system.

Wow personal and professional

PurePoint Energy is an amazing company. I talked to the founder Tom on the phone many times. He was super helpful and answered every question I had. As an engineer I was very skeptical of everything but Tom explained everything perfectly. I cannot say enough about this company. The installation was seamless and we are seeing double the expected production from our panels. Our installation was also performed on time and quickly. PurePoint Energy is so personable that they put other companies to shame. You would be foolish to go with any other company.

Great company, great people, great project!

My husband and I had to rebuild our house after Hurricane Sandy and we knew that it was our opportunity to not only build a super energy efficient house, but also to power it with the sun. Purepoint Energy was the only choice in our eyes. They were incredibly professional, responsive to questions and/ or concerns, designed a great system that met all of our energy needs and esthetic wishes, passionate about the Earth and helping people reduce their energy costs, and operated with integrity. It is a smaller company, but they are like a family and it allows for personalized attention. I highly recommend Purepoint Energy to meet your energy needs!

New Solar Energy System

We just completed installing a solar energy system. The company we used was PurePoint Energy of Norwalk, Ct. The company did an excellent job. The whole experience was extremely professionally conducted from our first meeting with a PurePoint representative to the installation and powering the unit up to the final step, turning it on and producing our own energy. We are extremely pleased with the whole experience and highly recommend the company, PurePoint Energy.

Great experience, highly recommended

PurePoint Energy did a great job with my solar project. They were professional, fast, and made the whole process very easy. They provided a few system options for me and even offered financing. I love my system.

solar installation

I cant say enough about pure point energy.Everyone from the office tom,chris,and Natalie answered all my questions and concerns about the project.All the contractors,electrical, excavation and the solar frame erectors were truly professionals and craftsman in there perspective trades.As a retired elevator mechanic i can truly see quality and workmanship.I was promised it would be installed up and running within three months.It actually came in a week early.This is a company i was very satisfied to do business with and i would recommend them to anyone and everyone.

Great people to work with

Efficient, knowledgeable and pleasure to deal with solar contractors.

Great to Work With

Purepoint Energy was great to work with from the proposal to the finish of the installation. Everything was done on time and they were very responsive to all questions and issues. I would highly recommend Purepoint Energy to anyone installing a solar electric system in this area.

Free Energy!!!

Overall…Integrity A+

EASE & EXCELLENCE!

Purepoint Energy was in communication from start to finish on a 35 solar panel installation. They were very responsive to my needs and wants and let me know daily what was to occur each day during the installation. I had a Design Control Board that had to approve the project, and Purepoint’s assistance by providing graphs, design and layout eased the way. Purepoint managed to get a rebate for the project, and worked with FPL on my behalf during the process. When you have a company that is all about you, great customer service and passionate about clean energy, Purepoint fulfills it all. I also know they will continue to monitor my energy progress & stay in touch with any service related questions.

Solar install

At the beginning all solar companies I contacted their first order of business was how it would be financed. With Pure Point it was so different. They sent out a sales rep. Just to see what we expecting to accomplish from adding solar,what size system etc. the whole process went smooth and stayed right on schedule. Any time I had a question they actually answered the phone or called me that day. We chose to install 13 panels in 2013 which covered about 40-50 percent of my electric bill. The system performed just the way they said so this year 2014 I am using Pure Point Energy again to add another 13 panels in the quest to be 100 percent someday. I can wright all day about how easy it was to do business with them . My suggestion is if your interested in going solar call Tom and set up and appointment and see what they have to offer. I promise he won't ask for your SSN # and fill out credit app before he will meet with you.

Fantastic - Made the entire process easy ...

Purepoint Energy surpassed all of our expectations and we look forward to working with them again. Purepoint team made the entire process easy from system selection to installation and their follow-up service has been excellent. Additionally they were able to secure grants, which significantly improved the Return-on-investment. Knowledgable, professional and exceptional service.

Review of work

They worked quickly and efficently. They worked neatly requiring no clean up on my end. Most importantly was the price they quoated was the actual price. They didn't come back with additional add ons, leading to an increase in the price.

Great Company

I looked into several solar companies. Pure Point was definitely a cut above the rest. They were on time, professional and the easiest to work with. They listened to my needs and my installation is exactly as promised. I would highly recommend them. Everyone I worked with at the company was great!

The guys at Purepoint Energy

The guys at Purepoint every knowledgeable and helpful. Even after my contractor changed my ridge line and we had to put in a slightly smaller system. my electric bill have been as small as $9 per month. Now if I can just get the rest of the people in the house to turn off lights when there not using them, I'll be in good shape. Tom Sampson