ProVision Solar

West Side Support Lacking

We purchased this system in 2023, based on the "IMPLIED" sales pitch that the company was going to opening an office in Kailua Kona. We were told by the the salesman that technical response would be within 24 to 48 hours. I should have gotten everything in writing! As of this writing, our system has shut down 4 times within the last 6 months. While the tech support has resolved the issue, they do not respond within the 24-48 hours that we were led to believe. Since they operate out of Hilo, we've been lucky to get them here within a week. There was once exception when it was 2 days but that isn't the norm. I've gotten support by calling the Tesla contact center, but there is only so much that they can do. The latest issue was somewhat resolved with the support of the contact center. The agent did escalate the issue to another level but it may be 15 days before a more knowledgeable Tesla technician has the opportunity to look at all the issues that we've had. He did agree that this shouldn't be happening but he doesn't believe that it's a Tesla issue, but he wasn't in a position to make that decision. I did contact the Provision tech who said that he was looking into it. I haven't heard anything back from Provision.