Powur, PBC

Great Experience

I had a great experience with the Powur Rep. He stayed on top of the job throughout the entire process. We were amazed to watch our electric bill go down! It was a smooth and easy installation. I was concerned about my bill getting higher and higher every time FPL raised their rates, now i have peace of mind to know what my monthly nut will be every month for the next 20+ years.

Worse company every. I think they forgot I was their customer.

All of my contacts had generic voicemail that was full and simply said Bye Bye. After weeks of waiting for my roofing refund check of nearly $50.000, I was told I could borrow the remaining balance to pay the roofer until I got my check from them. They were paid over $12,000.00 almost a month ago by my loan that I am paying interest on. The best part is I have no idea or timing for a final inspection or when it will be working. Last, They damaged my new copper standing seam roof, used my dumpster and left everything else for me to pick up. Not a big fan of Powur at all.

PLEASE HELP!!!

PLEASE HELP!!! I'm in dire need of a solution to my existing solar system purchased through Powur that is no longer producing and now I have high electricity bills!! I called the utility company, and they confirmed the solar system I purchased through Powur stopped producing sometime around mid-May of this year. I have tried multiple times to call the Powur customer service number and each time, I'm on hold for hours, never able to get through to anyone. I did get in touch with someone through the instant chat system, Endia who is a customer service rep. I have explained my story over and over again, my solar inverter has a blinking light indicating I'm not producing, I have opened a case with the inverter manufacturer SolarEdge, they cannot access my system to troubleshoot because the installers that Powur provided didn't configure monitoring!!! The company that Powur vetted is now out of business and around and around and around we go. Endia from Powur provided me two possible solar service contacts, one contact said they don't service solar anymore and asked me how I got their number before rudely hanging up on me. The 2nd phone number provided by Powur, I just get a voice recording with the only option to leave a message. I have left multiple voice messages and I don't get a call back. I have communicated this to Powur customer service and the only assistance or reply I get back is "keep trying other service companies in the area". I have now called over 15 Solar companies on my own without Powur's assistance and either they don't do service, don't call me back, are booked up for months, or flat-out state they cannot work on my system since they weren't the installers. What?!! Now here's the kicker! To make matters worse, I had a very reputable Solar company tell me that they cannot work on my system since Powur holds a 30-year warranty!!! Why was this warranty not initially disclosed or discussed by Powur's customer service?! PLEASE HELP!!!

Great experience!

Nothing short of a great experience with this company. Everything from the initial consult through installation was professionally handled. Their customer service is top notch. Will be referring people to this company. Highly recommend!

POWUR in Texas

From my first phone call through my certificate to operate, my installation was seamless. As they worked, my representative was on-site answering question I had about what was going on and what to expect. I got 11w of power, 33 panels and two power walls. I chose Enphase panels. Due to Teslas poor customer service I couldn’t, in good conscience use them. It is an investment and you need your questions answered to be certain you know what to expect. Al and his crew were here 2-3 days and afterward Al did the finishing connections for another day and a half. At all times the entire crew were courteous. They cleaned up all debris and I was up and running by the time they left. To be clear, I wasn’t doing net metering right away—there’s some things that need to happen before you start accumulating energy that where my rep was most helpful. Ray Deitrich was on-site through the entire installation. When he left there were no questions I didn’t have answered. LOL. In reality you have a bunch more questions arise. Ray was right there on the end of the phone to explain things. POWUR, in my estimation is an overlooked 5 star company! The last two months of brutal Texas heat, my power bills were ZERO. What’s not to love

Worried at first but 100% satisfied.

I was nervous at first because all of the work is subcontracted. But the price was the lowest so I took a chance. I am SO happy with the work. Powur did sub-k the work but my Powur rep and the project manager were very responsive and easy to reach. They were ready to install within a few weeks. I had to delay them because I wanted to replace my roof. The day after my roof was completed they installed. I have a friend that went with Tesla and had a completely different experience. It took a few months to get his install completed. I am also very happy with the equipment and the install. I've already convinced two of my friends to install with Powur based on my experience.

Solar system installed

POWUR Energy installed a solar system at my home, and the installer did a phenomenal job. My experience with the Project Manager and the customer care team was terrific.

Buyer beware

My salesman told me I could bank electricity in the fall, winter, and spring so I could use them in the summer. He lied. I was told that I could use the electricity my panels were producing if the grid went down. He lied. So now I my solar panel monthly charge is about 25% more now than I was paying and that doesn't include what I pay the electric company. This summer, it will be brutal. Don't make the same mistake I did. My salesman, project manager, customer service, and installer are MIA. My last contact was 5/10/22 @ 7:37 AM If I had received what I promised, I would have give 5 stars to everything. I could give 5 stars for the way I was mislead.

Zero Stars Absolute Worst Company

Zero stars. Worst company I have ever worked with. Sub contracted all work then I was required to coordinate with the sub contractors if there was an issue. Installation was supposed to be 2 days. Waited a month to be inspected by the local power company before system could be green lighted to be turned on. After the system was green lighted to be turned on it took 4 more visits and 3 weeks for them to come out and troubleshoot between other installations. 7 full weeks between install and power output by solar panels. Another issue. I was supposed to have a connector installed with the system to use my generator for power at night and during power outages. This is not installed 2 full months since solar installation. Every step of the way communication, specifically returning my calls, has been an issue. Not merely a matter of a few minutes or hours to receive replies but several days or to a week for replies. I have called their help desk and the sales associate again and again trying to find out when my system will be completed. I am 100% fed up with them. 8 months from initial contact to nearly complete solar install with the contract being signed and permitted for 4 months of that. 4 months to go from approved permits to nearly complete solar install. DO NOT USE POWUR.

POWUR did an excellent job

Prior to meeting with a Powur representative I had visited with 3 other Solar companies. Each of the first 3 had provided a proposal that was not financially feasible for us. High Monthly payment and still had a significant monthly bill from the electric company. a friend told me about power so I got their information from him and setup an appointment. They were very timely and provided a proposal that provided me a much lower loan payment about $90 less and also a much lower bill from my electric company. Essentially I got almost double the amount of panels and for a lower loan payment and lower electrical bill. And my friend said he got a nice referral check from the company. They did a great job and I highly recommend them

Best overall package price/warranty/equipment/rebate/rates!

Powur helped my own house and a few of my friends/family houses as well. The proposal was explained very well and I had designs in a few weeks and after permits approved the installation went very well. I am beyond happy I made the switch to solar in Southern California with COVID and getting the tax credit and 100 degree weather. Everyone should get off fossil fuels and switch to clean energy. 30yr warranty, best price and interest rate. thanks!

Great Customer Service!

Cole Pfautz is so devoted and so transparent, that the first time I talked to him I knew this is the guy I'm going to go with. He answered all of my questions, all of my concerns, and now he's saving me $150 A MONTH on my electricity. It's crazy to think that I was consistently paying $400 in Orlando.

Great platform connects you with solar pros all over

A technology company out to solve the solar lead generation problem with digital tools, network marketing, education, and excitement :) check out the podcast, my only complaint is that not enough people are involved yet, advisors, consultants, and especially awesome solar companies who are shortening their install seasons because they struggle with leads in-house.