Poulin Solar Pro

Years ago I had solar panels installed for my house. The process was really nice and I'm glad that Poulin has such a comprehensive warranty for the inverter. That is because the inverter broke several years after install. However, this is where the issues started. It took a full month of calling them and being ignored to get scheduled to replace the inverter. This included being told that I'd be contacted within 24 hours before being ghosted again. It was only after I started calling daily that they gave me the personal number of their installer. He actually then took on the role of communicating scheduling on top of doing all the manual labor himself. While it was great working with him, there are issues that need to be resolved when communicating with the customers.

I had the pleasure of working with Jake from Poulin Solar. I wanted to install a solar battery since I already have solar panels. Due to faulty electrical wiring that was installed when my home was built 30 years ago, the battery installation was going to be a big challenge. Due to Jake's knowledge and diligence, I will be able to have a solar battery. Also, Jake found a "hot" electrical connection that had been left behind when my defunct hot tub was removed. Jake informed me that if anyone or any other living thing had touched the wire, they would have been killed. Jake potentially saved me, my pets, a child, or a visitor from a horrible death. Thank you so much Jake. I am eternally grateful for your conscientious work ethic. Marilyn Eldorado at Santa Fe

Jacob was courteous and respectful while troubleshooting my inverter. He made several visits in the process and was always optimistic. I believe he should be regarded as a valued, 5 star employee!

Jake did an incredible job today switching out 2 micro inverters because 2 of my solar panels were not working. He provided education on how the system works. Excellent job !!

Terrible customer service

I contracted this company because of their high reviews but after completing a project with them, I'm not sure how they got those reviews. After talking to some other companies first, I decided to use SolarPro for my project. We signed a contract that included electric panel upgrade and the project was slated to complete in four months. The first two months, I barely received any communications from them. When I sent them emails asking about status, it would take a week or even sometimes they don't respond. The only bright spot is Kara in customer service, when you bypass everyone else and contact her, she was very helpful. After two months and the paper work started moving, I got a notice that my panel upgrade will cost an additional $1500 even though we had it in the contract. I tried contacting the Paulin brothers who are the owners and they did not even make a courtesy reply, nothing different than other times trying to contact the project manager. I was then told that I either pay the extra fee or the project would not continue. It was a tough choice to stay with them but since we already wasted 2 months, I didn't want to restart the process all over with another company. The project continued to move slow which I understand is due to applications with PNM and the city so they don't have much control. Once install happened, that was quick and professional with no issues. The project was finished 6 month after start instead of the original 4 months promised. Part of the rebate process with the NM state, SolarPro had to send me forms to complete. It took them 2 months from end of my project to send me the forms. By the time they did and I turned that into the state, the state ran out of money for 2022 projects which I was never told it was a possibility otherwise I would have pushed the completion into 2023. It seemed something very basic they should know. So on top of the $1500 additional for the panel, I was out 10% of the project cost since NM rebates were not possible. So if you ever decide to use these guys, and I wouldn't understand why, make sure you start your project really early or really late in the year otherwise you can count on not getting NM rebates. Overall, I'm happy with my system and I would get it again but there's no way I would use these guys or recommend them to anyone.

Great service

The experience from beginning to end was seamless! We had one panel. Not working on day one and they noticed it before we did, and came out immediately to get it up and running. Excellent experience all around

Poulin Solar Pro have lived up to their high ratings !!!

Starting from the meeting and design of our system, everything went quickly and smooth all the way to installation. Solar Pro was very informative with every step of the process. Each step was professionally addressed by the expert that handled that task. When it came down to installation, Ron and his crew were very courteous and dedicated to making sure all areas of the installation were meticulously done. PNM was running behind on inspection and meter installation (due to short staff, normal for this economy). Still was within a few days after installation completed. PNM performed their inspection and within another week, we had our meter installed. We've been informed that all the paperwork necessary for state rebate will be sent out to us shortly. It helps that Poulin Solar Pro has a package with instructions put together for the rebate. Thanks again guys for your professionalism and expedience on our install.

everything went smoothly

Everything was smooth and painless with Poulin. The salesman Dave was informative and answered all our questions, and he was not pushy. They took care of all the permits and paperwork with the utility company, and the physical installation only took one day.

First Rate service from Dave Thomas and all Solar Pro Personnel!

First Rate service and sale in all aspects including but not limited to: - Initial options provided were excellent - Sales process was streamlined and pointed towards our needs. - Timely support from home office personnel and Dave Thomas whenever needed. - Excellent installation experience, meeting all schedules - Excellent followup after the sale Dave T.

Excellent Company; Excellent Equipment

Poulin SolarPro is a first-rate, quality organization. They did everything they said they would do. The installation was smooth and minimally disruptive. They handled all of the permitting and paperwork. My installation was more difficult than most because of the location: Los Alamos. But the Poulin staff took this in stride and remained cheerful. I am an electrical engineer, so I could understand much of the system design. It was a quality design using quality parts. The sales experience was excellent, and was done by Mr. Poulin himself. He was understated and truthful. He did not try to sell me more than I needed, indeed, I ended up increasing the size of the system from his original estimate.

Outstanding

From the beginning Dave Thomas was great he answered all my questions and was up front about everything. He kept me informed throughout the entire process and followed up with me once the system was installed and producing. I would highly recommend working with Dave Thomas and Poulin Solar Pro!

They ARE Solar Pro's!!....

From start to finish, Poulin Solar Pro has been an exceptional company to deal with!! While we had looked at other solar companies, Solar Pro stood out in many positive ways. Their Sales Professional...Dave Thomas...guided us thru the entire process, from design to installation. Their installers were excellent, timely and considerate!! Support after the sale has also been top-notch!! We couldnt be happier with the system they provided, and look forward to many years of solar-provided energy with confidence.

Poulin Solar Pro is an Excellent Company to Deal With!!!

Poulin Solar Pro was very easy to work with, from the first meeting of possibility, design, execution of work and final follow through. We highly recommend them as they made it very easy. You may be able to find a 'slightly' cheaper company but Poulin Solar Pro has the best warranty and gets you running right away once the install is done (the pre-approvals are at the mercy of the city and their time line, not something Poulin Solar has control of. Once the approvals are done they get on a schedule right away, the install is quick and you are up and running in less than two weeks (time is at the mercy of PNM installing the 2nd meter which happened about a week after Electrical and Panel install inspections by the city). We are now enjoying solar power and will see it's benefits right away! Very professional staff and team - a very well run one!!! The install is first rate from solar arrays to all the electrical (which we needed extra due to age of house).

Poulin Solar Pro exceeded my expectations.

Starting with the initial sales contact by David, Solar Pro outclassed the three other competitors for my solar project. The important factors in choosing Poulin Remodeling were they are local and have maintained a high reputation for the many years they have done business in Albuquerque.

Great sales, price and follow up for our solar system!

We did a lot of research in figuring out if we wanted to go solar and then finding a company to go with. We initially signed up with a company through Costco but got cold feet when digging into the company that they use to provide and install solar, that company is also based in another state. We had Steve from Solar Pro come over to our house and show us what they offer and it ended up being lower cost, better financing plus other perks than the Costco option AND Poulin Solar Pro is local (great for any follow-up/issues), which gave us a bit more comfort. We ended up going with at 33 panel LG panel, 10KW system (which arguably is one of the best panels). Ron and his install team were great….were very careful and professional during the install, cleaned up after themselves and even ensured the color of the conduit matched our stucco. They took care of all the permitting and inspections required. We also received everything that was promised by Steve during his initial consultation (he even added an additional rebate that come out after we started the process). My plumber had gone with the company that we initially were going with (through Costco) and he said they made a lot of promises that they did not keep. We did not experience this with Poulin Solar Pro. We did experience some concerns with some shading on some of our solar panels and Steve and Ron came through with a great solution. I’m not sure if you would get this type of service with an out of state company.

Excellent. Mario was the best

We had an excellent experience and really appreciated our salesperson, Mario. Our Solar is delivering as outlined. It is a quality product.

Excellent experience with Solar Pro

The salesman and staff were very friendly, efficient, and professional, I highly recommend them for your solar needs.

SolarPro-Professional and Dependable

Poulin has done 2 remodeling jobs for us and they always make it right, so we turned to them for solar. Process before, during, and after fully explained. Ron, Brian and crew were respectful, answered questions, and friendly. May cost a little more, but you get what yfou pay for in service and quality! Thanks, Poulin SolarPro!

Very smooth process

All the workers were great, on time, cleaned up after themselves and did a great job. They even replaced screws missing from my electrical panel that the builder had neglected to put it.

We got bids from four highly rated local companies and after review of the proposals and in-person presentation with Steve @ SolarPro decided to go with the system he proposed. The whole process was facilitated by Poulan at every step, went better than I expected, and despite delays by state inspectors and PNM was completed before the end of 2020. Ron and his crew were professional and competent when on site and with all following communications. We would not hesitate to recommend Poulan Solar Pro to anyone interested in solar.

Excellence in every aspect of the installation of our home solar

We got bids from four local companies and after review of the proposals and in-person presentation with Steve @ SolarPro decided to go with a 4KW system he proposed. The whole process was facilitated by Poulan at every step, went better than I expected, despite delays by state inspectors and PNM. Ron and his crew were professional and competent when on site and with all following communications. We would not hesitate to recommend Poulan Solar Pro to anyone interested in solar.

Very Happy with Our Choice

As part of our duly diligent research into going solar, we contacted six companies, including Poulin Solar Pro of Albuquerque. Steve came out to the house went through the process, answered all of our questions, and designed a cost effective solar system for our home. Poulin Solar Pro kept us informed each step of the process – from site inspection to meter placement by PNM. The installation of the solar system was done by a great team of electricians and technicians and after receipt of the green tag and meter placement by PNM, we are making our own electricity and could not be happier. The whole process was completed just how it was presented to us by Steve at the initial house visit (process steps, timing, and cost). We feel great about our choice and would highly recommend Poulin Solar Pro to anyone else looking to go solar.

Great company to have gone with to purchase our Solar panels.

We chose Poulin after our first meeting with David T. A design specialist. Then he helped us change the design till we bought the third design. 8 kilowatts. Every big and little expense was clear. No charges to other involved companies. Ron from Exceptional Electric Inc was on board too. I have needed to communicate with David, he either answered me right away or got back with me right away. We couldn't be happier. We reccomend Solar Pro. It was like owning the company ourselves. Excellent warranty. Own, don't lease your Solar from other companies. Thank you David and Ron, and everyone at Poulin Solar Pro.

Top notch panels, competitive price, professionally installed!

Mario was great to get us informed on all aspects, including financing options and equipment specs and the install team led by Ron was terrific. We were kept informed every step of the way. We highly recommend this company for your solar needs!!

After 5 quotes, Poulin gave the better price and it’s local!

After seeking quotes from 5 companies, I was sold by the knowledge and expertise offered by Poulin. I was made aware of costs that were never discussed from other companies, given panel options and all questions were answered without hesitation. Follow up has been awesome. Sales person, Mario Romero has checked in during the whole process to ensure that the project was still rolling along smoothly. So far I am extremely satisfied!

Excellent service

Poulin Design Center, did a home renovation for us in the past, that was outstanding. It only made sense to stick with a winner. Solar Pro is a winner. Dave Thomas was our first contact with Solar Pro. Just like with our home renovation, he suggested the perfect system that was just what we wanted Immediately, things began to move. Our Project Coordinator, Ron Phelps, contacted us and was always available, and his install team was efficient, skilled, and very professional. Installer team made short work of the install, and it was obvious that they knew what they were doing, and when done, everything was cleaned up and you'd never know anyone was there except we now had panels on the roof. . When PNM hooked us up, the system worked flawlessly right from the start. I would recommend Poulin Solar Pro for anybody that wants a professional install with top of the line equipment.

Excellent service for our 27 panel solar array installation

This company is locally owned and the installation was performed in just two days. Everyone was very professional and on-time. Our system is up and running with no concerns. I highly recommend this company, we will be using them for our bathrooms remodel as well.

Great installation of Solar Electric

Solar Pro installed Solar Electric on my home back on July 29/30 2020. The installation was quick, clean, attractive, good price, and it works!! Everything they promised. My new PNM meter has run negative every since it was turned on. I am making more energy than I am using. That was the intent. Thanks, Steve. My wife's only complaint was that the workers did not play Ranchero music while they were working on the roof!

Outstanding

Upon initial inquiry I was invited to their showroom, where I received a very good, easy-to-understand review of exactly what I would be getting, along with a detailed process or timetable. Right on schedule inspections and roof evaluation happened. Once my residence was ready for install, Brian and his excellent team arrived, on time, and with 15 minutes of the estimated install timeline, they were done. I was given instructions from Brian on what to expect next (PNM inspection and meter install) - and they were gone with zero mess. I inspected their work for myself, and found that the panels were exactly as shown on the plans. I could not be any happier with the support and service from Poulin Solar Pro. For me, this was a painless and effortless event, and one which will provide 25+ years of returned benefit and rewards. And yes, I did investigate and consulate with competitors, and I am SO glad I selected Poulin Solar Pro. If there was a word that exceeded Outstanding - I would use it here. Don't settle for the other companies - which tend to come and go with the tide leaving you helpless if an issue arises. Poulin is here for the long haul, and I feel very comfortable knowing that.

A great experience with our solar installation

From our first meeting with David Thomas, our Solar Advisor, to interactions with Melissa in the office, to Ron and Brian, with Exceptional Electric, our solar installation was completed without a hitch. The engineer was great at explaining how our roof would support the system. The crew was efficient, informative, and it was a very clean installation. A great experience from start to finish. Kudos to the Poulin Solar Pro team.