PetersenDean Roofing & Solar Energy Solar reviews and complaints
PetersenDean Roofing & Solar Energy have an average customer reviews score of 4.55 which is lower than the average customer satisfaction score on SolarReviews. This indicates that on average less people who buy solar power from this company have a positive experience compared to the average solar panel company. On the left of this profile page you can get more details on things such as customer service, quality of the sale process, advice given by their sales representatives, whether they have sold good quality products and services and whether they have helped their clients save money in the long term form their solar energy system
If you visit our solar power system cost page you can see solar panel cost for some of the solar power systems that PetersenDean Roofing & Solar Energy has installed. You can also compare PetersenDean Roofing & Solar Energy prices to other solar installers by entering your details into the solar panels cost and savings calculator at the top of this page.
Latest PetersenDean Roofing & Solar Energy Solar reviews
I had been reseaching Solar companies for several years and decided to go with Petersen Dean. The process has been great so far, our Sales person was Brent Payne, he has been great all through the process, he answered all our questions and concerns. Once we signed the contract a PM was assigned to our installation, they handled all the permits with the City, once the permits were approved the installation began quickly with a very professional installation crew. now we are scheduled for the City inspection for this Friday and once they sign off we are scheduled for power up a week later. We are very impressed by the caliber of people that work for Petersen Dean. We are very happy with the quality and service of Petersen Dean. Brent Payne is a great Sales Rep.... read more
We got bids from the crooks at SolarCity and the pros at PetersenDean. PD made it easy. Both their salesman and the project manager were nice, helpful, and professional. We offset about 75 percent of our usage and are very pleased.... read more
Great interactions with everyone at PetersenDean. very friendly and knowledgeable staff, I refer everyone I know to PD not only are they the best in the business but they have been around forever, they know their information so well it's crazy. Solar and roofing whatever you need PetersenDean's got your back.... read more
Latest PetersenDean Roofing & Solar Energy Solar complaints
PetersonDean solar came to az did all these installs then moved and subcontracted their service work my faulty unit keeps breaking down and takes over a week to get service wasn't supposed to get a electrical Bill but that was a lie I use less electricity now than when they calculated the system as I now have 3 less people living in the home have a call into management but no return call. I will need to get a lawyer to fix this situation and they also say they pay a referral fee of $250 but that's also a lie my parents got one also installed before I knew better but they never paid.... read more
I looked for months and received several solar bids on our project. Petersen Dean was no where close to the cheapest option, yet they were not the most expensive option either. My home needed a panel upgrade and this is where the disaster began. My home is now blowing breakers at least four times a week and Petersen Dean claims that they have fixed the problem. I am holding the final payment of $18,659.56 until the problem is fixed. They sent a "technician" out four different times and problem persist. I bought this home five years ago and never ONCE blew a breaker. Petersen Dean tells me to tell my house cleaner not to run the vacuum and have the lights on at the same time.
I've received several calls about this payment, yet no one seems to care that I have an infant in the home and I lose power at all hours of the day.... read more
Used car salesmen. After my purchase I was told I would have to pay $250 more for panel monitoring. They will not tell you about all the options you have to purchase a solar system but only what they want to sell to you. I already made the purchase so I am screwed. If I had to do this all over again I would go with another company. Stay away from these people.... read more
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Service Areas
California
Arcadia
Artesia
Baldwin Park
Bell Gardens
Bellflower
Beverly Hills
Burbank
Carson
Cerritos
Compton
Covina
Culver City
Downey
Duarte
El Monte
El Segundo
Gardena
Glendale
Hacienda Heights
Harbor City
Hawaiian Gardens
Hawthorne
Hermosa Beach
Huntington Park
La Mirada
La Puente
Lakewood
Lancaster
Lawndale
Lomita
Long Beach
Los Angeles
Lynwood
Manhattan Beach
Marina del Rey
Maywood
Montebello
Monterey Park
North Hollywood
Norwalk
Pacific Palisades
Palmdale
Palos Verdes Peninsula
Paramount
Pasadena
Pico Rivera
Playa Vista
Playa del Rey
PetersenDean Roofing & Solar Energy Reviews - 71 Reviews
Solare installation
Type: Residential Electric
Reviewed: 10/31/2018
Office location: Orange, CA 92865
I had been reseaching Solar companies for several years and decided to go with Petersen Dean. The process has been great so far, our Sales person was Brent Payne, he has been great all through the process, he answered all our questions and concerns. Once we signed the contract a PM was assigned to our installation, they handled all the permits with the City, once the permits were approved the installation began quickly with a very professional installation crew. now we are scheduled for the City inspection for this Friday and once they sign off we are scheduled for power up a week later. We are very impressed by the caliber of people that work for Petersen Dean. We are very happy with the quality and service of Petersen Dean. Brent Payne is a great Sales Rep.... read more
Poor quality
Type: Other
Reviewed: 07/24/2018
PetersonDean solar came to az did all these installs then moved and subcontracted their service work my faulty unit keeps breaking down and takes over a week to get service wasn't supposed to get a electrical Bill but that was a lie I use less electricity now than when they calculated the system as I now have 3 less people living in the home have a call into management but no return call. I will need to get a lawyer to fix this situation and they also say they pay a referral fee of $250 but that's also a lie my parents got one also installed before I knew better but they never paid.... read more
Excellent Work
Type: Residential Electric
Reviewed: 10/08/2017
Office location: Lancaster, TX 75146
We got bids from the crooks at SolarCity and the pros at PetersenDean. PD made it easy. Both their salesman and the project manager were nice, helpful, and professional. We offset about 75 percent of our usage and are very pleased.... read more
Overall Disaster
Type: Residential Electric
Reviewed: 08/10/2017
Office location: Riverside, CA 92509
I looked for months and received several solar bids on our project. Petersen Dean was no where close to the cheapest option, yet they were not the most expensive option either. My home needed a panel upgrade and this is where the disaster began. My home is now blowing breakers at least four times a week and Petersen Dean claims that they have fixed the problem. I am holding the final payment of $18,659.56 until the problem is fixed. They sent a "technician" out four different times and problem persist. I bought this home five years ago and never ONCE blew a breaker. Petersen Dean tells me to tell my house cleaner not to run the vacuum and have the lights on at the same time.
I've received several calls about this payment, yet no one seems to care that I have an infant in the home and I lose power at all hours of the day.... read more
Great Solar Company
Type: Residential Electric
Reviewed: 04/10/2017
Office location: Fremont, CA 94538
Great interactions with everyone at PetersenDean. very friendly and knowledgeable staff, I refer everyone I know to PD not only are they the best in the business but they have been around forever, they know their information so well it's crazy. Solar and roofing whatever you need PetersenDean's got your back.... read more
Parents LOVE their new solar system
Type: Residential Electric
Reviewed: 04/10/2017
Office location: Fremont, CA 94538
I had been helping my parents find a reputable solar company for their solar project. Everyone we talked to referred us to Petersen Dean so we figured we might as well give you guys a shot. BEST decision ever. I want to thank you guys personally for making this such a breeze for my elderly parents. You guys managed to describe everything in a way that understood it and they love it they tell me everyday how worth it the system is, so I might be back to get one myself! thanks again guys, I would refer anyone and everyone to you.... read more
Best solar company we have dealt with hands down
Type: Residential Electric
Reviewed: 04/09/2017
Office location: Fremont, CA 94538
My husband and I have been shopping around for solar for a couple years and we finally completed our search when coming into contact with PetersenDean. Not only are they the most professional and knowledgeable company we have spoken to but they are all so kind and make real connections with you rather than just giving you some elevator pitch and hoping it goes well. They installed our solar quicker than anyone else said they could and it was and still is amazing quality, If you are debating on solar companies, save time! avoid what my husband and I did and go straight to PetersenDean.... read more
Smooth Sailing
Type: Residential Electric
Reviewed: 02/22/2017
Office location: San Diego, CA 92121
From start to finish, the process was smooth. Our project manager was there the whole time, making sure everything was on schedule and we were on top of getting our permits. My wife loved the customer portal. Just having that type transparency was a piece of mind. We're very happy with the installation a great customer service.... read more
Panel brand
Bait and switch
Type: Other
Reviewed: 10/03/2016
Used car salesmen. After my purchase I was told I would have to pay $250 more for panel monitoring. They will not tell you about all the options you have to purchase a solar system but only what they want to sell to you. I already made the purchase so I am screwed. If I had to do this all over again I would go with another company. Stay away from these people.... read more
Satisfied
Type: Residential Electric
Reviewed: 09/10/2016
Hi Richard
I have completed 2 months on my solar panels and love them. We were near the Bluecut Fire last month and I was a bit scared it was all going to go up in smoke literally but it didn't. We are producing more power than we are using another fear I had at possibly underestimating the panels needed. Every service person who came out was on time, pleasant and competent. The only down side is that it did take so long to from start to finish. I wish I wouldn't have dragged my feet for the first 2 months. Although the delays were usually not on the part of PD but they were still overwhelming. Its hard to understand why everyone isn't on board. My level pay plan with SCE was 515$ and now my mosaic payment I just made is 300$ with the potential in several years to have no payment at all. I know this letter sounds like a marketing tool I wish there was a way to attach my last sce bill. Richard Bruce signed us up so effortlessly, Amanda helped us through the process step by step. Our panels have worked with no issues.
Laura Nevarez
Phelan California... read more
Excellent Service!
Type: Residential Electric
Reviewed: 08/20/2016
We selected Petersen Dean after meeting with 4 other companies. It took a while to learn why Petersen Dean was the best option but do take advantage of the sales presentations to educate yourself.
One of my lessons learned is that no two solar system proposals will be alike and so I needed a formula to standardize the proposed solar system cost. I needed something like a price per pound. What I came up with was ... Price per Target kW = (Proposed Cost - Tax Credits - Coupons) * (Target kW / Proposed kW). In my case, i targeted a 7.15 kW system because I got proposals from 7.15 kW - 10.08 kW. Using the 7.15 kW as a standard, I was able to eliminate 2 that were just too expensive as the standardized prices varied from $18k to $26k.
The other three proposals varied in standardized prices from $18k to $20k but the financing ranged from 3% to 7%. Although the most expensive of the three, Petersen Dean sealed the deal with the best financing terms that no one else could meet.
Regarding the system components, Petersen Dean offered the best with SolarWorld and Enphase. I learned that most solar panels and accompanying components have really low failure rates. Yet I felt that I'd rather have a veteran roofing and solar company like Petersen Dean at my side when something did eventually fail instead of a newer Solar company that contracts to local installers. Also, I learned that Solar companies sometimes contract Petersen Dean to be their local installer.
Overall, my only gripe is that installing solar took 6 months from the sales visit on 9/9 to permission to operate on 3/4. But most of the waiting was due to the holidays and my HOA. Once we got the HOA written approval, it took only 1 month from financing on 2/5 to submit for permit on 2/9 to permit on 2/13 to installation on 2/23 to inspection on 2/29 and finally permission to operate on 3/4.
Finally, I'd like to say that everyone working for Petersen Dean has been very professional, very responsive, knowledgeable, and trustworthy.... read more
Great job!!!!
Type: Residential Electric
Reviewed: 08/03/2016
We had a very positive interaction and system installation with every person at Petersen Dean. A few of people we would like to recognize as professionals and knowledgeable are Jason MCCormick (Advisor), Rishi Narain (Project Coordinator) and Nancy (Scheduled). Also, the people that did the actual installation were here on time and wasted no time. All along the way, these people answered any/all questions we may have had in a very clear and concise manner.... read more
Excellent choice
Type: Residential Electric
Reviewed: 07/24/2016
I purchased this system, rather than leasing it. The whole process was very clean, start to finish. Of the 4 quotes I received, their price was the lowest and their warranty is the best. The size of the system changed after the on-site roof inspection, but I expected that. My roof is complicated. Eight months after install, I haven't had any trouble, the system is trouble free.... read more
Rare find in construction industry
Type: Residential Electric
Reviewed: 07/23/2016
Having worked with a variety of construction contracting firms in the past few years as we move our WWII era home into the 21st century it was a very rare pleasure to work with the people at PetersenDean on our solar energy conversion project. From my first contact with Michael Karlberg (our sales rep) we were pleased with his patient and constructive help in finding the best solution for our home. No pressure ... just answers to every question and suggestions on how we could improve our knowledge of this new technology.
Once we determined to use PetersenDean we were offered help with every phase of our project from selection of product, financing, job creation, inspections and project completion. Or assigned project coordinator E'lenna Hernandez kept us completely informed throughout the design, approval, permitting, installation, and sign-off by inspectors and our utility without pestering us or requiring us to constantly call.
All of the technicians and installers were always friendly, always kept us informed about what they were doing and very efficient. After any construction our property was cleaned so you would never know the installers had been here. Jobs were completed as promised, quickly and safely.
The total job was completed is less time than I expected and PetersenDean made sure the project would get approved for permission to operate from both the inspectors and our utility. I just don't see other companies doing all of these things these days.... read more
Petersen-Dean Solar installation
Type: Residential Electric
Reviewed: 07/23/2016
I was provided a quote from a competitor, so i contacted Petersen-Dean for a 2nd quote.
Both used the same panels and inverters. Petersen-Dean was about 40% less ecpensive for the same configuration.
They provided a time schedule and an estimate for the inspection and agreement from SCE to turn on the system. The installation was done as scheduled. The city inspection was completed faster than expected. SCE approved the system faster than expected.
I monitor my system everyday. I am getting what I expected and am very happy with it. I would recommend Petersen-Dean as one of the companies if you are getting quotes.... read more
Very Happy with my Solar
Type: Residential Electric
Reviewed: 07/20/2016
I was very happy with the whole process. The project manager always kept my updated what was happening with my permits, installation (both electric panel and solar panels). If I ever had a question, my emails and phone calls were always answered timely! The installers were outstanding and professional. I would highly recommend Solar 4 America if you are thinking of going Solar.. I am addicted to my app that shows how much energy I am producing!... read more
PetersenDean Solar Installlation
Type: Residential Electric
Reviewed: 07/20/2016
Every thing was as promised
Happy with System and Production
Type: Residential Electric
Reviewed: 07/18/2016
We are very pleased with our system. Everything is working as expected and the process was very quick and smooth. The initial agreement was signed in early February 2016 and the system was installed in early April with official Permission to Operate from my Power Company received in mid April. Most days our production exceeds our consumption, and we hope this trend continues! My Consultant was Brian Pease with the Corporate Division in Fremont, CA and my Project Coordinator was Aveline Alaguena and they were both very helpful and easy to work with.... read more
Reputable company, great price, customer satisfaction
Type: Residential Electric
Reviewed: 07/16/2016
Seems like everyone is getting into the solar panel installation market. We chose PetersenDean Roofing and Solar because of a number of factors. But the primary reason was their reputation and being in the roofing and solar business for as long as they have. I did my research on Yelp and other search engine websites. They were not the cheapest. Nor were they the most expensive. The price point was higher than most, but I think "you get what you pay for" applies.
PetersenDean was on top of everything meaning they were prompt and courteous and took care of everything in every step of the pre-install, the install, to the post-installation process. They always kept us in the loop.
FYI...My electric bill was averaging around $170 per month before we got solar panels. Since we've gone solar six months ago, my electric bill is averaging less than $10 a month.
I highly recommend without reservation PetersenDean Roofing and Solar.... read more
Great installation in all phases
Type: Residential Electric
Reviewed: 07/16/2016
Great installation in all phases. Pleased with roof layout design. Project coordinator kept me informed in all phases. Very professional installation team interested in their personal safety by marking dropped object zones and wearing fall protection. Electricians did a great job installing inverter lines with siding lines so as to minimize their appearance. Everyone was punctual. Brought extra correctly colored roof tiles to insure any tiles found to be damaged in installation area were changed to ensure no water leakage. Having no roof problems was a major consideration in utilizing PD. I wanted a solar company that were also roofing experts.... read more
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