NERD Power

Terrible Customer Service

Since writing a glowing review 6 years ago, I am disheartened to have to say that this company has had a terrible falling away of customer service, and a great disappointment. 'They never answer their phones, even after I leave messages. I had a serious problem a year ago that required the installation of a new inverter. This was EVENTUALLY completed, but only after months of nagging and frustration. They hadn't even been AWARE that I was not receiving power as evidently no one there monitors the customer's output!! They are not the company to hire if you happen to expect any service or any concern at all after the installation! I very much regret having purchased our solar from this negligent company. Sad way to treat customers indeed.

Solar system has not reduced my energy bills

My experience with NERD Power has been very frustrating. After installing the solar system through them, the company eventually went out of business. This has left me without any real support if something goes wrong with the system, which is concerning when you’re making a long-term investment like solar. What has been even more disappointing is that the system has not lowered my energy bills the way it was presented during the sales process. I now have a monthly payment to Dividend for the solar loan, while still receiving high electric bills from CPS Energy. Instead of saving money, it feels like I’m paying two bills — one for the solar system and another large bill to the utility company. When making a decision like this, customers rely on the company’s promises about energy savings and long-term service. Unfortunately, that has not been my experience. I would strongly encourage anyone considering solar to carefully review the financing terms, understand the actual expected energy production, and research the long-term stability of the company before signing a contract.

Need a technician

Solars are not working . I called and spoke to Rolando? He talked me through a reset wait 48 to 72 hours to see if it resets if not he will send tech out. According to him it has not worked since 2022 when they came out last time. I have be3n calling and leave messages for 6 weeks now with out a reply..

No response my solar had been out for2 month

My wife calls no answer. They told us twice they would come and install the part. Then no show. I would not recommend this company to anyone. They don’t answer their phones. They act like they will assist you with anything before you have your unit. Then afterward it is a ghost town.

Just TERRIBLE overall experience!!!

I started the process around June of 2022. The salesman went over a bunch of information very quickly and new the presentation well, but after doing research later and actually selling solar myself in Ohio, I quickly found out how much the salesman really did not know. During the installation, it took almost 8 months to get fully installed. During this process we found out that they had went through different installers because previous ones were coming to the job "high", which both my wife and I thought and was furious over because we had our kids in the same house as these people. After finally getting it installed and the solar starting to work, December of 2022 we started to get a leak in my daughter's room directly above where she sleeps. It took them almost a month to get someone to come out because now at this time, they were no longer selling in Ohio. The team that came out and "supposedly" fix the issue, but all they really did was put a bandaid on the issue. Fast forward to present, we are now dealing with the same leak issue because all they did was put some extra tare or whatever the heck they put around where they drill through the roof to get the panels secured. Now looking at the attic, the issue has gotten much worse and again currently dealing with the company to get someone to come out to use to not only fix the issue, but I am demanding them to remove the panels, reverse the financing on this and to fix the whole roof. Now we not only have a leak in that area, but other areas as well. This has been by far the worst experience I have had and really have no control over it. Now we are dealing with a mold issue since they did not fix the problem correctly the first time. Beware when using this company or really any solar company. You really need to do your homework on their installers because this has been nothing but a headache, figuratively speaking and literally speaking.

Disappear when you need them

They came into town and installed the solar panels, and the moment we needed them, they disappeared and won't respond. We have sent several requests to them to help solve our electrical issues that we have been having since the installation, to inspect the installation to ensure it is installed properly. They promise to replace your main power box when they install when it is not up to code, and the inspector said that it was needed, but they did not do it. We had to get it replaced because it was not up to code out of our own pocket and they falsely stated that it was up to code and threatened to void our warranty because we had someone else do the work. We told them we asked them repeatedly to come out and look at it and they denied the request and then said there was no record of our request. Noe we are still having issues and our monitoring company has asked them to come out and inspect and we can't get a response from Nerd. They aren't following through on their warranty and have no customer service. They won't even work with BBB. Please avoid this company

I was lied to. One of the worst purchases I ever made

I wish I never hired Nerd Power. They quoted my system at $24,000 saying it would be enough to power my house. After several months of repeated failed inspections by SRP the system is up and running. Nerd power billed me an ADDITONAL $2500 for the labor. The saddest part is that now I can see that my system is producing less than 1/3 of the energy needed to power my house. Rather than saving $ and the solar panels paying for themselves, I have effectively doubled my electric bill for the next 25 years.

Terrible experience, I would give zero stars if I could

Adding solar power to my home and using NERD Power as the contractor are two of the biggest mistakes I've made in my life. High pressure sales. I am sure I paid too much for what I got in return. Customer service became non-existent after installation. They promise you will be able to monitor solar output from your smart phone or tablet. When that stops working, you are simply out of luck. I was told to completely reset my inverter system. When that failed to resolve the issue, I was told the only option at this point is to update/re-install the application, That didn't work either. They promise a system whereby you can monitor power usage by circuit called Curb app. When that failed I learned they have a new vendor and even though my system is under warranty, Curb is not included and it's a $125 service fee for them to come out. I've asked for help on numerous occasions and now am getting no response at all. You are much better off furnishing your home with energy efficient appliances and HVAC systems than going solar. If you do decide to install solar, do NOT use this company.

If I could give 0 stars I would

I am so disappointed in this. I was so excited to get the panels installed and everything. Was told my panels would produce 8.8kw. Not true, I used 10.3 kw for the month and got a $404 bill. I called Nerd Power and they said the panels are working like they should. Now I’m stuck with these panels for yrs to come and more than double electric bills. The sad thing is this was my first month with the panels. If a class action lawsuit comes up count me in.

will not recommend nerd power to anyone

Very disappointing experience and we'll not be recommending nerd power to anyone. Signed contract in September 2022. They installed panels late December and were supposed to be operational in January 2023. SRP inspection failed because inverter was not working. Nerd power came relatively quickly to change it and SRP approved everything. Except that 2 weeks later, inverter broke again. The app was not working either and no one informed us we were off grid until we received our first SRP bill a month later. After having to call and inform nerd power of the issue, it took them over a month to get the piece and to come repair. We were told that they would install a more powerful inverter cause it was already the 3rd one they came to install. However, they never upgraded the inverter as we found out 4 months later and inverter broke again. Once again, no one contacted us to let us know we were off grid, again. When calling nerd power, no one knows anything. We were told weeks of wait to even receive the same new piece which is obviously not working. In the meantime, we are being charged $$$ from SRP while solars are not working. We are actually losing money instead of saving money like they promised we would installing solar. Total of month solar being install and supposed to be running 6 months, total of months actually working 3 months. No help or compensation were offered during these months being off grid.

Slow process and high prices

I paid 42k for a 9.45 KWh system and opted out of most of their home efficiency options. I soon realized I way over spent. Also, it took 13 months from the day I signed till the solar panels were producing. Overall the people were nice but, I paid twice the amount and was further on lied to about how large of a system I can have . Turns out I could have gotten at least a 15kwh system and could have gotten monocrystalline panels for the same price as I paid out. I guess Nerd power is happy though, they made over 20 thousand dollars off of me.

This was a bad idea.

If you’re reading this please explore you options on solar power. Brandon Leyva the sales rep sold me on solar by stating I would only have “1” bill going forward “Gigantic” lie. You will still have a bill plus if you have borderline credit they will get you approved through a company that pay need power upfront before the install is completed. Almost a year in and my plans were finally approved yesterday. For 2 months it’s been a back and forth because I refused to pay for a system that is not working. Trash company trash employees not worth my time and headache. Explore before you sign with this company.

Don't do it!

Nerd Power has taken over six months and still has not completed the process. I have had to do their work in calling for status and even calling the electric company to see to obtain status. The representative blames the city and utility company for the delay. However, it is their responsibility to ensure the project moves forward. At one time I called CPS (utility company) and was told application was approved, but the project manager did not submit to the city until over a week later. Now, we are still waiting for connection and again it is "the city and utility" company they are waiting for , according the representative. It is unfortunate that I took their word that the process would be completed within four months. They get the initial contract signed and then take their time to get the actual installation completed. If you want solar panels - DO NOT go with Nerd Power, unless you want horrible customer service.

Runaway from Nerd Power

I am in year 3 of having these panels. I have received 6 bills less than $125. The sales people sell you on an electronic bill that will be “only a small connection fee.” Summer months I pay almost $400 in electric plus $300 for solar panels. What savings. Read all the complaints before choosing a company. They are all true about nerd power. Their responses to complaints or concerns is indifferent at its best. Always a point of contact that will ghost you. Always someone else to blame. Never any lever of accountability. Class Action is arriving soon, I hope

POOR service

I was very hopeful with the idea of solar. I purchased solar with NERD power only to pay double what I was paying for with SRP. Major facts were omitted which are pretty significant. Things like: you can only use your solar during the day time unless you purchase a battery that even the solar company stated was over priced. You can not use multiple large items like oven, dishwasher, and washer or drier at the same time or you over use what you are producing. If this is not enough to sway you I can tell you that my average SRP bill was 200 a month. I now pay 160 for SRP and an additional 178 to the solar company for the next 20 years. In addition we have had multiple issues with getting it up and running consistently and at one point they did not even tell us that the solar was not working even though they were aware. They simply were going to fix it at their own convenience until we asked. I do want you to understand I try to recycle, have a compost, do not use plastic bottles, and try and grow my own vegetable to cut down on my carbon imprint. I thought this would be a good next step but it is a cost that is beyond its worth financially.

Only cares about your money!!!

They hire incompetent workers. They do not communicate. You have to call them multiple times a month or two to figure out what should be done next. Instillation has failed city inspections on 3 different occasions. Meanwhile we are still charged for the panels yet they’re not functional. They said 6 months. We are going on 9 months without any productivity. Very disappointed in this company. Do your research.

Don't do it!

I chose NerdPower because the salesman knew some of my colleagues and insinuated NerdPower had installed the panels at my place of work. We immediately developed a rapport. However, the installation process took 1 year. I was making payments before the panels were actually functioning. I was told that at the end of the year I would receive a $12,000 refund (actual quote) that I could revert to the amount owed so the balance would decrease and my payment would remain the same throughout the contract (10 years). However, I paid three CPA's to tell me the exact same thing; that the $12,000 is NOT a refund it is a tax credit. "If" you have enough liabilities you "may" qualify for this amount "but" you have to have earned more than $100,000 that year. That is not how the salesman worded this when he swayed me to purchase the panels. Now I'm stuck with solar panels that are worth $28,000 but I'm paying $40,000 for the next 20 years! So if you want to avoid that "sick to your stomach" feeling for 20 years, do not be purchase through NerdPower.