Carlos | Sahuarita, Arizona | 08/14/2023
If I could give 0 stars I would
I am so disappointed in this. I was so excited to get the panels installed and everything. Was told my panels would produce 8.8kw. Not true, I used 10.3 kw for the month and got a $404 bill. I called Nerd Power and they said the panels are working like they should. Now I’m stuck with these panels for yrs to come and more than double electric bills. The sad thing is this was my first month with the panels. If a class action lawsuit comes up count me in.
melanie p | San Tan Valley, Arizona | 07/18/2023
will not recommend nerd power to anyone
Very disappointing experience and we'll not be recommending nerd power to anyone. Signed contract in September 2022. They installed panels late December and were supposed to be operational in January 2023. SRP inspection failed because inverter was not working. Nerd power came relatively quickly to change it and SRP approved everything. Except that 2 weeks later, inverter broke again. The app was not working either and no one informed us we were off grid until we received our first SRP bill a month later. After having to call and inform nerd power of the issue, it took them over a month to get the piece and to come repair. We were told that they would install a more powerful inverter cause it was already the 3rd one they came to install. However, they never upgraded the inverter as we found out 4 months later and inverter broke again. Once again, no one contacted us to let us know we were off grid, again. When calling nerd power, no one knows anything. We were told weeks of wait to even receive the same new piece which is obviously not working. In the meantime, we are being charged $$$ from SRP while solars are not working. We are actually losing money instead of saving money like they promised we would installing solar. Total of month solar being install and supposed to be running 6 months, total of months actually working 3 months. No help or compensation were offered during these months being off grid.
the san tan house | San Tan Valley, Arizona | 06/17/2023
Slow process and high prices
I paid 42k for a 9.45 KWh system and opted out of most of their home efficiency options. I soon realized I way over spent. Also, it took 13 months from the day I signed till the solar panels were producing. Overall the people were nice but, I paid twice the amount and was further on lied to about how large of a system I can have . Turns out I could have gotten at least a 15kwh system and could have gotten monocrystalline panels for the same price as I paid out. I guess Nerd power is happy though, they made over 20 thousand dollars off of me.
Christine S | Tucson, Arizona | 02/21/2023
So far so good
We only have had our panels for about a month, and have not received a bill yet. But the sales and installation teams were top notch. We had no difficulties with communication and never once had any difficulties with the process. So far.....I highly recommend them.
Derick | Mesa, Arizona | 11/21/2022
Honest Expectations and Professional Insights and Knowledge
I have worked with many companies and haven't ever received this type of Expertise of service in my career. I have been a business owner for over a decade and be in sales over 20 years. Nerd Power was amazing starting with analyzing my home first to make sure I want spending more on solar panels than needed. They helped me become energy efficient first. By doing this I was able to receive free money from the utility company I was using. I got back almost $500 just for fixing my leaky energy spots. Not only does this help me save money daily my home is much cooler in the summer and warmer in the winter. Once this is completed they then assess your energy costs and review how much solar you will need to offset your energy cost to save you the most money. I was explained in detail of all the different options. How to communicate with the utility company to get on the right program as there are different options to look at to see if you qualify for better savings. The educated me on the tax CREDITS you COULD qualify for. Its not just free money you need to communicate with your accountant for that. Good news is the new act passed allows homeowners to take advantage of credit until 2030. I was approved for a ridiculous low rate of 1.49% you have to have amazing credit to get this. If you don't have amazing credit that's OK they still have options to help you get approved which is most important so that you too can also start saving money on your energy and start getting money back for all the incentive in play for you. You are not going to find a better solar company in the nation! They are one of the few also tat have one of the only warranties to protect your install and panels. Also, my panels are the best looking in my neighborhood and best I've seen around.
Mark L | Phoenix, Arizona | 11/17/2022
The Best!
"Three years ago we switched to solar and bought my entire system from NERDPOWER. We couldn't be happier! It goes without saying that we are delighted that our monthly payment for power is now dramatically less than it was from was from APS! And that includes our solar system AND our power usage combined! NERDPOWER delivered on everything they said they would. They didn't just design a system for our past historical usage. They worked with us to advise and reduce our current usage first so the system they designed and provided would be more than enough for our wisely reduced usage. They kept us completely informed of the progress and status of ALL permits, inspections, install dates, etc. We were never not totally aware of every single step along the way. Their people are highly skilled and always pleasant and eager to answer any questions that might have come up. We can look at their website or a phone app and see immediately the power our system is generating at any time and they can as well. In addition, we realized substantial Federal and State tax credits and not only will our power cost not go up every year like it used to, we have have increased the value of our home while saving money every month! If you are considering solar, you must give them a call! If you are not considering solar, you should consider it! And then give them a call!" Wink Sincerely, Mark L
Aaron Lord | Long Beach, California | 10/13/2022
Very Poor Customer Service
Install was OK. The installers did great. Horrible customer service and project over sight. Delayed communication, failed follow up and left to text messages that didn’t get answered.
Jason Hill | Bulverde, Texas | 08/13/2022
This was a bad idea.
If you’re reading this please explore you options on solar power. Brandon Leyva the sales rep sold me on solar by stating I would only have “1” bill going forward “Gigantic” lie. You will still have a bill plus if you have borderline credit they will get you approved through a company that pay need power upfront before the install is completed. Almost a year in and my plans were finally approved yesterday. For 2 months it’s been a back and forth because I refused to pay for a system that is not working. Trash company trash employees not worth my time and headache. Explore before you sign with this company.
RMD | Converse, Texas | 07/14/2022
Don't do it!
Nerd Power has taken over six months and still has not completed the process. I have had to do their work in calling for status and even calling the electric company to see to obtain status. The representative blames the city and utility company for the delay. However, it is their responsibility to ensure the project moves forward. At one time I called CPS (utility company) and was told application was approved, but the project manager did not submit to the city until over a week later. Now, we are still waiting for connection and again it is "the city and utility" company they are waiting for , according the representative. It is unfortunate that I took their word that the process would be completed within four months. They get the initial contract signed and then take their time to get the actual installation completed. If you want solar panels - DO NOT go with Nerd Power, unless you want horrible customer service.
Andy | Red Rock, Arizona | 06/22/2022
Runaway from Nerd Power
I am in year 3 of having these panels. I have received 6 bills less than $125. The sales people sell you on an electronic bill that will be “only a small connection fee.” Summer months I pay almost $400 in electric plus $300 for solar panels. What savings. Read all the complaints before choosing a company. They are all true about nerd power. Their responses to complaints or concerns is indifferent at its best. Always a point of contact that will ghost you. Always someone else to blame. Never any lever of accountability. Class Action is arriving soon, I hope
