Review for NERD Power

Office location: 1000 Taylor Station Rd, Columbus OH, 43230

06/09/2025
JH Canal Winchester, OH

Just TERRIBLE overall experience!!!

I started the process around June of 2022. The salesman went over a bunch of information very quickly and new the presentation well, but after doing research later and actually selling solar myself in Ohio, I quickly found out how much the salesman really did not know. During the installation, it took almost 8 months to get fully installed. During this process we found out that they had went through different installers because previous ones were coming to the job "high", which both my wife and I thought and was furious over because we had our kids in the same house as these people. After finally getting it installed and the solar starting to work, December of 2022 we started to get a leak in my daughter's room directly above where she sleeps. It took them almost a month to get someone to come out because now at this time, they were no longer selling in Ohio. The team that came out and "supposedly" fix the issue, but all they really did was put a bandaid on the issue. Fast forward to present, we are now dealing with the same leak issue because all they did was put some extra tare or whatever the heck they put around where they drill through the roof to get the panels secured. Now looking at the attic, the issue has gotten much worse and again currently dealing with the company to get someone to come out to use to not only fix the issue, but I am demanding them to remove the panels, reverse the financing on this and to fix the whole roof. Now we not only have a leak in that area, but other areas as well. This has been by far the worst experience I have had and really have no control over it. Now we are dealing with a mold issue since they did not fix the problem correctly the first time. Beware when using this company or really any solar company. You really need to do your homework on their installers because this has been nothing but a headache, figuratively speaking and literally speaking.