Modern Mill Solar

Do not trust!

Due to the fact that my review is actually too long to post, I have posted it in the pictures. A lengthy review but definitely worth the read, mostly if you are thinking of going with Modern Mill for your solar panels!!

My experience with Modern Mill at the outset of our installation was pretty good. Installation technicians appear to have done a good job. BUT, a year later my system's energy production is down by 50% and I cannot get any response to the company as to why. No returned calls, no explanation. Still on the hook for the payments for a system not producing energy as promised.

Over a year and still not running - Terrible communication

We spoke with a representative from Modern Mill in August of 2021, and set everything up to have solar set up and running in our Wisconsin house by the end of the year. After months of no communication, we were informed fairly last minute that they would be there to set up the panels just before the end of the year. They did that, and as they finished the installation, we were told that because of the time of day they finished (no sun), they couldn't turn them on yet. We were told to contact their office, at which time we needed to flip a switch, and we would be up and running. We did that in early January, and thought we were running on solar, since that is what we were told. After a month, it was clear we were not. Since then, we have been contacting them, and they give us excuses, and tell us somebody will be there next week, and nobody ever shows up. This process has been going on for almost a year, and we have made no progress. We've joined a number of others in our area who have the same issue, and some have had to contact lawyers or ask another local company to do the job they have been unable to do. THE MAIN POINT: AFTER OVER A YEAR, WE ARE STILL NOT UP AND RUNNING AND THEY KEEP MAKING EXCUSES AND NEVER FOLLOW THROUGH.

DO NOT BUY FROM THESE CLOWNS

they will not follow through nor return to help if you have anything that fails after install. They claim they will support you but that claim is a complete lie.

I had 24 panels installed in December of 2018 in West Michigan. It is a ground mount that was supposed to gain 100% sunlight in my large back yard to provide us an estimated $0 net utility bill with our utility company. $38,000 financed for this, and we have yet to go into a winter with ANY built up credit to sustain us. Now, for 2/3 of the year we are paying $200/month on the system while STILL paying the utility company $100-$150/month. I contacted Modern Mill early this summer and found out they installed the entire system in the wrong spot so now it only gets 90% sunlight and is considered to be under performing. They sent me a satellite photo of my property with tons of trees highlighted that I could have cut down to maximize production. They are fully mature trees that were clearly there in 2018 and would cost me around $10,000 to have removed. Now no one will contact me about fixing this by either adding panels or moving the entire system for me since it was THEIR screw up! If they do come through and make things right, I will update this review to reflect better on them, but as of now, they have completely failed me and I'm stuck!

No concern for customers after the sale

In 2019, I had a solar system installed from Modern Mill Solar. This system included both the ability to bring solar energy into my home as well as monitor remotely via a website or application. Earlier this year I started receiving notices from a third party vendor that the modem in my system would cease to work properly as it was a 3G modem and I would need to get a new modem that would cost an additional $499 for the monitoring service to continue to work. I contacted Modern Mill to find out what the situation was and they said they were aware of the situation and would look into the situation and return my call. This never happened so I again called and received the same response. As of 6/1/2022, my system no longer receives updates to the website or app. I again contacted Modern Mill Solar. They told me my only solution was to pay the $499 to get the new modem installed. I told the rep that it did not make sense for a customer to have to continue to keep paying for an already purchased system because the hardware provided is not capable of providing the services agreed to in the contract with Modern Mill. The rep on the phone call offered no alternative solutions. While I stand behind the solar product, I cannot put trust in Modern Mill as they will not take any responsibility for their inability to continue to provide a contracted service until the customer pays an additional expense.

READ FULL REVIEW BEFORE YOU MAKE ANY DECISIONS HERE A fantastic experience with Solar Mill started with my consultant, Donnie, who did a top notch job explaining every aspect of the process. Then it continued with my install team. Cameron, Joseph, and Tyler. The group that Modern Mill sent out was professional in every aspect of the install, friendly, and amazing to work with. There were some issues with a piece of wire, but Tyler, Sebastian, and Louis handled it quickly and efficiently with a follow up visit. Just a great experience all around! ADDENDUM - MARCH 2022: My solar install was now completed MORE than a year ago. The company had given me two separate install dates for my Tesla Power Wall, which cost $16,500. They did not meet EITHER install date, and I have requested a refund. In response to my refund request they gave me a THIRD install date, and have ignored my request for refund. Buyer beware on ANYTHING they don't have IN-HAND and READY TO INSTALL. I'll be opening a case with the BBB today after giving them ample time to get back in touch with me. ADDENDUM - MAY 2022: Modern Mill continues to offer half measures or no measures and after filing complaints with both the Better Business Bureau and the Indiana Consumer Protection Division I'm now being forced to move forward with a lawsuit to recover my losses. If you too are unable to get responses from Modern Mill, email me and I'll share attorney contact information. We might all have an easier time of it if we just use the same attorneys. BUYER BEWARE - AVOID AT ALL COSTS

Extremely slow at answering questions. You have to keep at them to get anything done. They have not answered us since the 7th of March- ("I'm working on it and will call you back to answer your questions"). That's the last we heard from them. Keep leaving messages and sending e-mails. They still need to repair a wall (from Dec. 21) that was damaged hooking up the electric. As far as the panels go they work fine- especially good when the sun is out. Not so much when covered with snow or frost. No easy way to clear the snow off either. Disappointed in their customer service!!!

They do not fix any issues the system has

The installation was finished and I was stuck working with SolarEdge for months trying to find the bug in my system that was causing KWs of energy to be sent to my home for NO REASON. Finally got SolarEdge to send replacement parts and their sales guy Brent told me I threw tantrums for all those months.. as if a working system was too much to ask for.

DO NOT do business with Modern Mill

I had my doubts about MM from the beginning. Why they wanted so much personal information, why they were so pushy, and how arrogant the "management" was over the phone, were all signs of what was to come. My solar install has been nothing but lies upon lies and let down upon let down. First of all, they lied about my income on the loan application to get me approved for their financing. They claimed I made almost TRIPLE of what I told them I did! Second of all, the timeline I was promised, as well as the money it would save me, was FAR OFF from reality. Their installation process was also less than desirable to say the least. Third, ever since the disappointments started raining down, I have had little success in getting ahold of anybody, let alone getting taken care of. DO NOT do business with Modern Mill!