Live Wire Solar & Electric

I typically don’t write review, but I have to let people know what I have been going through with this company. I didn’t receive a rebate this year so I decided to dig into what was going on. I emailed Xcel energy awhile back and was told I was not producing since December of last. Within a couple days a technician showed up at my house, without me knowing. The technician talked to my son and gave me a couple numbers to call. Remember I never called this company or was aware they were even coming to my house. I called the 1st number and the guy told me the service manager would be calling me back. His name is Ben, he said there could be a couple things wrong and wanted to set up something when I’m home or they could diagnose the problem if I plugged in a computer wire. I’m not computer guy so I have no idea of what needs to plugged in, so probably would be best if they come when something is planned. Next couple days I get a text from service manager that half my panels were working. They still need to come out when we’re home to diagnose it further. Without notice or any communication, my doorbell camera notified me someone was at my house. I looked at the pictures and it was 2 guys putting a ladder on house and they are climbing onto my roof. 1 guy has a hoodie on and neither are in company vehicles. Never rang my doorbell, just put the ladder up .I have kids that are home during the day, fortunately they were not there this particular day. Panicked, I call my wife. She didn’t know anything. I had to call my boss and leave work to go home and find out who this is or what they are doing. As I’m driving it hits me, maybe the solar company, that by the way I still have no idea what the name of there company is, because I have never talked to them or requested service from them. They have only talked to my kid. I called and talked to Ben, the service manager, he told me that they shouldn’t be there because they were supposed to be in another city, but maybe could be them. I told him to check it out and get back to me. He called me back and said it was his guys, I told Ben this is very unprofessional and I should be notified that they were coming so something like this wouldn’t happen. I continued to go home. When I got out of my truck, I asked the young worker if it was a good idea to not ring my doorbell and he would terrify my kids if they were home. He responded by saying that he wasn’t in my house. Apparently, it’s ok to show up at someone’s house unannounced and go on their roof. I just found out they turned 2 of my switches off. It doesn’t end here, I called again and talked to the salesman. He said they were not going to work on my system because I threatened the worker. In no way would I threaten the worker. I explained to the worker he is lucky it was me and not someone who would fight him or even worse shoot him. The young worker kept saying he wasn’t in my home and didn’t understand, but kept apologizing to me. I told the young kid to leave and I would talk to his boss. I called the boss again, first he apologized for not communicating with me that they were even coming to my house. If you think of using this company have a talk with the owner Troy. A real piece of work. No customer skills. I still have no idea if I can turn my panels on or not. If it’s safe or not. Please use some other company. A real amateur crew with zero communication.