Kasselman Solar

Great Until Something Goes Wrong

Had a great experience with them all the way through the sale. Very responsive and helpful. Then after 2 years I had roof leak issues on 1 occasion and panel malfunction on another. Nearly impossible to get help after they made their sale. Dozens of phone calls before I finally for to a manager to fix my leak problem that leaked into my babies bedroom. They didn't care except that I was getting upset. The second problem was only that the panels quit working. They didn't care whatsoever and never returned my calls or helped. I had to figure it out on my own.do not trust them or there supposed warranty.

Buyer Beware

Kasselman told me I’d receive an interest rate of 3.5% based on location and setting up ACH and that was so untrue, my rate stood at 6.99% despite them telling me it would automatically go to the 3.5%. Was so mislead and now it’s costing me over $9,000 in interest over the term of the loan. Company communication is very poor and they didn’t even try to help me out, they pretty much said “oh well”. All that being said the work was well done and I’m happy with the solar system, the interest rate and poor communication gets them a 1 star.

Incompetent Staff and Workmanship

I have been a customer of Kasselman for 4 years. I will start by saying the install was done very clean but that is only due to the fact I am in the industry and was able to watch them work. I have had nothing but issues with the equipment since the install and along with the horrible customer service this company provides. I have spoken with the owner, you would think he would care about his company, but I was sadly mistaken. I would also like to add that this company sent a very unqualified person to open my MSP and check the wiring that they had previously installed. When this so called "electrician" which he was not left my home. I proceeded to check the MSP to see what was completed only to find my generator breaker jammed into the on position. The scary part it was jammed under the safety lock that does not allow both breakers to be on at once. The two breakers I am referring to is your Main and the generator 50-amp breaker. Oh, to make it worse they installed this so that adds to how disturbed I am by the lack of knowledge and also lack of safety on Kasselman's part since he was not a licensed electrician working in a main panel Please realize this business sends unlicensed and unqualified people to work on the electric at your home never considering the safety of their clients and families. This is not something to play with especially when they are performing work that is supposed to be done by someone licensed and are just a step away from burning a home or business down I will be taking my complaint to the state licensing board and push for this company to be evaluated. This is just a recipe for disaster gambling with people lives by not following state electrical guidelines along with NYSERDA's. They claim to be on the up and up, but I have had the privilege of speaking with the techs there and they said they do this all the time and don't care about how the work gets done as long as they get paid! I also still have my original issues with the roof.

AVOID

The salespeople are not upfront, promising that the system we installed would cover 121% of our electric. It covers about 80%. The costumer service is horrible. They don’t monitor the system as they promised. Whatever you do, don’t let them talk you into a battery. It’s just an overpriced backup generator. So sorry I used this company.

Kasselman solar

Absolute worst company and horrible treatment of disabled combat war vets. Want to honor the troops stay away from this boss and his horrible company. Please go somewhere else !!

Never resolve the issue

They finished the solar panels installation for my house around 6 weeks ago. Since dayone one of the solar panel is not working. I tried to reach out to them few times but they said we are working with support and will get back to you. Now they stopped responding at all. I was about to get the solar panels from a different company but these guys convinced me to go with local companies only but this is unacceptable at all. I don't recommend this company to anyone. I think i may have to get this repair done on my own even it has 15 years warranty.

God awful service and even worse engineering

Kasselman failed on every level possible. Delays, poor communication, shoddy install, and performance that wasn't even close to what they guaranteed. If you like wasting time and money, go with Kasselman.