ION Solar

Verified profile
Updated: 08 March 2024
Installer

Installing solar since 2013

ION Solar logo

4.00 from 731 Reviews

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A score we give a solar company out of 100 based on 13 criteria that our SolarReviews industry experts believe are the best criteria to separate good and bad solar companies.

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Rating breakdown

ION Solar reviews


Breakdown of consumer reviews

Sales Process

4.5

Price as quoted

4.5

On schedule

4.1

Installation quality

4.2

After sales support

3.9

Latest good review thumbs up

Rob | Norfolk, Virginia | 03/13/2024

Sales experience

The sales experience was fantastic. I have been wanting to get solar panels for a while but have been dissuaded due to experience some poor sales tactics by other companies. Daniel Jacobson was professional and answered all of my questions in a timely and honest manner. Great experience working with him!

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Latest bad review thumbs down

MARCO RUIZ | Mooresville, North Carolina | 03/05/2024

Horrible experience

I hated my experience with Ion. I don't recommend their services. I wish I could provide negative stars. I was promised Benefits that will not occur and despite the representatives that I spoke with. My grievances were dismissed, and Ion made no effort to make things right. I was the guinea pig for my cul-de-sac, because a few of my neighbors want to go solar. I will not recommend Ion. I understand mistakes happen, but no one tried to make it right. If that was an example of the service I will receive in the future, I'm not looking forward it.

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All reviews

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Andrea | Fredericksburg, Virginia | 03/08/2024

Addressing Complaints

All these reviews about Ion, you can reach out to BBB in you local area to get answers if the company is not responsive.

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Moira | Las Vegas, Nevada | 03/03/2024

Complaint

It’s a total rip off! We bought the solar system about seven months ago, we were told the monthly payment would be fixed at $120 for the 25 years term of the financing agreement. Now we found out that $120 is only for the first year, $176 will be the payments for the next 24 years! We will pay much more than what we promised! What a big rip off especially for a couple of senior citizens like us with a fixed income!

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Pete DeFranco | Simpsonville, South Carolina | 02/28/2024

Only Interested in their Bottom Line

During solar panel installation, our roof was damaged causing a leak. The panels were removed and the roof repaired. Now they want us to buy new panels because the original ones were "damaged". Even if the panels were damaged before removal, had it not been for Ion Solar's negligence in the first place we would have panels working, as they claim, in a diminised capacity, but we would have SOMETHING. Now I have $18000 worth of panels sitting on my deck and they want us to pay another $4000 to fix their negligence.

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Jacob Parenti | Aurora, Colorado | 02/19/2024

10/10, Excellent Company!

I recently had the pleasure of working with Ion Solar for the installation of 17 solar panels at my home in Colorado, and I am beyond thrilled with the entire process and the outcome. From the very beginning, Ion Solar stood out with their exceptional communication skills. They ensured I was fully informed and comfortable throughout the installation process, from initial consultation to the final switch-on. There was never a moment when I felt out of the loop or uncertain about the next steps, which is a testament to their commitment to customer satisfaction. One of the aspects I was particularly impressed with was how Ion Solar handled all the necessary paperwork and approvals with the city and power company. This can often be a daunting part of any solar installation, but Ion made it completely hassle-free for me. Their team demonstrated a deep understanding of the regulations and requirements, ensuring everything was in perfect order without any delays or issues. The professionalism and expertise of the installation team were outstanding. They were not only knowledgeable but also very courteous and respectful of my property. The installation itself is a testament to their skill and attention to detail - it looks fantastic and blends seamlessly with my home's aesthetics. Most importantly, we were able to start generating power from day one, which was incredibly exciting. I cannot recommend Ion Solar highly enough. Their dedication to providing an excellent customer experience, combined with their technical expertise and efficient handling of administrative tasks, made the entire process a breeze. If you're considering going solar in Colorado, Ion Solar is undoubtedly the way to go.

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Joseph mosca | Fredericksburg, Virginia | 02/14/2024

Big rip off

Do not purchase this product. Everything I was told at there pitch is untrue. I am paying more now than before I purchased this.

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Donald Payne | Locust, North Carolina | 02/13/2024

Terrible Experience!

This was absolutely the worst company I’ve ever dealt with! The salesman sold a product and made guarantees about a market he knew nothing about. They are not upfront about any cancelation fees, and their communication both within the company as well as externally is HORRID! I started this process 6/8/2023 and did not get everything completed to operate until 2/9/2024. The initial site survey should have been completed on 6/13 but ended up being rescheduled multiple times for various reasons. They blamed the weather, but it was a sunny day, the guy did not show up another time, and eventually an entirely different technician took over to get the site survey completed which was some time around August. At this time is when I requested things to be canceled and was bullied with this cancelation fee despite the issue being with ION and their technicians. This was the overall trend with everything else that followed, the actual installation was rescheduled, the inspections were rescheduled, check for permits was sent to the incorrect place, etc. This led to me missing a lot of work/money and it was just an entire mess. I'm still not satisied with ION as the salesman guaranteed my panels would be on the front of the house instead of the back. Overall, I regret every giving ION the time of day.

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Reggie | Woodbridge, Virginia | 02/08/2024

In July of 2023 Rich with ION Solar came to my home and told me about the great opportunity to have solar panels installed,He informed about the great benefits of solar panels,which I was already aware of,i signed on that .I just had my meter turned on about 2 weeks ago,and I am very happy

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Unhappy Customer | Hampton, Virginia | 02/05/2024

Do not get

In the beginning of the process, the salesman does his job and is extremely nice and convincing and has you buy in to what they are selling. The installation had a few hickups but overall no complaints. It's the after that I do not like. I was told I'll be paying approximately $85 a month for the panels but would be getting $40 from Dominion Power monthly for having panels that was a lie. Now my payment for the panels is increasing to $130 a month which I totally missed (but that's my fault for not fully reading the document, just listening to the rep) My electricity bill seems like its getting higher. I see no benefit to having panels. With my electricity bill and the cost of panels, I'm paying so much more than I was before! DO NOT DO IT! No matter how good they make it sound!!!!

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DJ Jadeja | Lovettsville, Virginia | 01/31/2024

Poor service and no empathy

Horrible experience once the Panel were installed and money was paid to them through bank. My yard is trenched since last 4 months and every time I follow up they say the scheduling team messed up with inspection scheduling or field agent cannot come. So far I have 2 failed inspections from county and 3 reschedules including one that happened this morning where someone scheduled it wrong. Also every time I follow up and then they try to schedule VS rescheduling should be done by them.This is my second month of paying Monthly installment for my Solar loan without generating a single unit since we can not turn it on until inspections are done so I am paying my electricity bill and this which is double cost to me every month. At this point I cannot do much just wanted others to know how it went. Attaching my trenched yard photo for reference.

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Rip off | Cedar Park, Texas | 01/27/2024

Information prior to sale

I was told when I had the solar panels put on my house that my bill would go down. They worked with Mosic Financial for the financing. This is what I have found out. With the payment I am paying 3x's the price of what I paid when I only had PEC. If it is too hot the system is taken down. I was told that my bill would be less with the solar panels. The back up battery I bought with the panels is always sending warnings it is below 30%. If I had it to do over, I would NOT put solar on my house!

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Solar panel cost calculator

Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Energy audits

Residential solar - Hybrid solar systems

Energy monitoring

About ION Solar


ION Solar is a premium, full-service solar provider. ION offers affordable solar solutions that give customers the benefits of solar with little or no up-front costs. Full-service includes a custom-designed system using premium equipment and they handle all of the permitting, applications, installation, and inspection.

"ION's record breaking growth is a testament to the hundreds of hardworking people that make up this truly special company," said the President of ION Solar. "We know that we're building a special kind of solar company and so do the thousands of homeowners who choose ION for the exceptional product and experience. 9,507% growth over three years is validation that homeowners are embracing our full-service approach to solar."

LICENSES

Utah #10304593-5501

Colorado EC#0100960

S. Carolina #M114251

N. Carolina U.33681

Arizona ROC 323498

California #1027027

Connecticut #0188969-E1

Nevada #0083098

New Mexico #391320

New Jersey #13VH08646400

Idaho #026803

Texas #30990

Wyoming C-49686

Office locations


Select state

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Utah - Provo

4801 N University Avenue Suite 900, Provo UT, 84604

Utah - Provo

4801 N University Ave, Provo UT, 84604

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New Mexico - Albuquerque

6816 Academy Parkway East NE Suite A, Albuquerque NM, 87109

New Mexico - Albuquerque

8300 Corona Loop NE, Albuquerque NM, 87113

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Colorado - Colorado Springs

4040 E Bijou St Unit 120, Colorado Springs CO, 80909

Colorado - Commerce City

6185 East 56th Ave Unit G, Commerce City CO, 80022

Colorado - Denver

12875 E 42nd Ave, Denver CO, 80239

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Texas - Buda

539 Commercial Drive, Buda TX, 78610

Texas - Kyle

395 Co Rd 202, Kyle TX, 78640

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Virginia - Newport News

739 Thimble Shoals Boulevard Suite 704, Newport News VA, 23606

Virginia - Virginia Beach

641 Lynnhaven Pkwy, Virginia Beach VA, 23452

Virginia - Ashland

116 Sylvia Rd, Ashland VA, 23005

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Nevada - Henderson

1860 Whitney Mesa Drive Suite 170, Henderson NV, 89014

Nevada - North Las Vegas

4120 Losee Rd, North Las Vegas NV, 89030

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Florida - Orlando

100 East Pine St., Unit 110, Orlando FL, 32801

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Oregon - Clackamas

9057 SE Jannsen Rd, Clackamas OR, 97015

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North Carolina - Durham

4122 Bennett Memorial Rd, Durham NC, 27705

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Oklahoma - Oklahoma City

3801 NE 104th St, Oklahoma City OK, 73131

Certifications


Better Business Bureau Solar Energy Industries Association American Solar Energy Society Solar Electric Power Association Solar Power World

NABCEP certifications


NABCEP Certified Solar PV Installer
Scott Gurney
PV-011719-015866

Licenses


Utah #10304593-5501. Colorado EC#0100960. S. Carolina #M114251. N. Carolina U.33681. Arizona ROC 323498. California #1027027. Connecticut #0188969-E1. Nevada #0083098. New Mexico #391320. New Jersey #13VH08646400. Idaho #026803. Texas #30990. Wyoming C-49

Contact ION Solar


Location pin
Head Office
4801 N University Avenue Suite 900, Provo UT, 84604
Website
Website
ION Solar