Infinity Solar USA

I recently bought a home with a 7.38 kWh system installed by Infinity in Fall 2025. The previous owner paid off the loan on the panels and transferred full ownership to me in the sale. When I called this company to get linked up with the ECU to monitor power generation, they would not work with me until I paid a $400 “warranty transfer fee”. After reluctantly paying the fee, the ECU was nowhere to be found in the home. The previous owner was an older gentleman who likely had the movers grab everything during packing, including the ECU. When it was clear the ECU was not in the home, service rep Ben Lopez informed me that it would then be another $250 to replace the device. A device I have never seen and had no part in losing. All they sent me was a cropped photo of the device as “evidence” it was installed in the home with no way of knowing where in the house the photo was taken and only a vague “it should be next to your internet router”. It very much is not. After several back and forth phone calls and emails with Ben, each time I requested that the issue be escalated to a supervisor, I have been ghosted. Do not do business with this company. Every interaction with them results in an attempt to extract money from you. I’m doubtful this “warranty” they extorted me to pay for is worth the paper it's printed on. I’ve had several new neighbors ask me about the system and each time I have encouraged them to look elsewhere. Infinity, when you see this, do not respond with a request to call you. I'm not going to waste my time waiting on hold yet again. You have my contact info. Please call or email me to make this right.