Infinity Solar (NY, NJ & CT)

After one year I am still waiting for easily fixed issues by Infinity Energy of NJ. It is understandable, especially in businesses that have remote work that quality and miscommunication issues may arise. A Contractor must be prepared to resolve these issues immediately. We all can accept that things happen. What is unacceptable is when a Contractor will not take responsibility and aggressive action to rectify an issue created by them. I brought to their attention immediately upon installation completion 2 issues: 1. Damage occurred to the ridge vent (crushed when either stepped on or a panel dragged across it) This is very important because of it visually looks like a dip in our roof, and the ventilation is not blocked anywhere along the ridge 2. That the panel Placement was not in the agreed upon design and production analysis result. This is very important because this disrupts optimum solar future expansion of the system on our roof without moving the array and will cause additional expense to us, And, also because it may be the reason why the System has only achieved 88.6% of its design output. Now let me state here that if only 90% of a guaranteed production is common then the consumer should be informed and not be making a decision from the offset presented, called a “guaranteed ouput”, no less! In my case, this calculates to a 2307 KWh deficit after 1 year which has significantly reduced the ROI from my projection determination that the Solar investment would be financially prudent. (By the way, there also is a production guarantee with Infinity but the small print reveals it kicks in after 4 years and coincidentally also 90% of design, and they will not fix but only compensate you for lost KWh at the installation date’s electric rate). Apparently, these important issues to me, nor a satisfied customer are not important to Infinity who responded slowly at first requesting documentation which I provided immediately and finally dismissed my repeated emails when I told them I would no longer argue with them, but also not recommend them. I repeatedly tried to resolve these issues with Customer Service reps, the Consultant, and Service at Infinity to no avail. Additional notes on the placement error are that we went back and forth modifying the proposed max fit design to balance the panels on the 2 roofs. When we finally got it perfect to allow for future fill-in of the moved panels I was asked to sign off on the design. The Solar Consultant assured me there was no loss of any KWh in the analysis. They submitted a different layout plan to the town permit application and that plan was not installed either. The efficient install team was hurried with a 2 ½-3 hour commute each way to finish the installation in 1 day. Infinity Solar is invited to address these issues, resolve them, honor their installation guarantees, and receive a satisfied customer who will gladly refer them and reach out to them for future expansion and battery investment opportunities. Otherwise, this is not an Elite installer and I would not recommend this company that will not stand by their workmanship and proposal promises.

From my sales person to installation and support I have nothing but praise. They were excellent from beginning to end. I am so pleased and excited I will be recommending sunpower to everyone. Thanks for treating us so well.

Infinity Solar used deceptive practices and false saving estimates to get me to change to solar.

Amazing! Very professional company! From sales to install! I would highly recommend them!

Right after moving into our new home in the suburbs, we started the process for installing solar panels. The whole team at Sunpower was a dream to work with. They were knowledgable and kind and took care of everything, every step of the way. Our solar panels look beautiful and we are so pleased we made the decision to install them. I would recommend Sunpower to everyone!

We were referred to SunPower by a friend. But, we had questions and reservations. Sean spent over an hour with us patiently explaining all the details of investing in solar power and how it works. The bottom line, we couldn't find anything not to like. Since we signed to move ahead, we have been extremely pleased with Infinity solar's service and response (almost immediate) if we called with any questions. The installation moved along so quickly and efficiently I could hardly believe it. I was so pleased with how quickly they returned phone calls and addressed my questions, but really, I didn't need to call them very often. They had things so under control! I was a little concerned with how the panels would look from the street and was amazed that they look great. It's too new for us to tell how much money its saving us, but it certainly is good for the environment, which was part of my motivation in the first place. And we will be able to actively follow our electrical usage, so will be able to see what it saves us. This was a good decision!

After researching solar options in our area and speaking to several companies we opted to go with Sunpower by Infinity Solar and we are so glad that we did! From start to finish Murph and the Infinity team made the process so easy. They offered financing through Sungauge Financial which was also a great company to work with. We are approaching our 1 year anniversary this month and have not had an electric bill since the panels have been installed! Friends who went with other companies have not been as lucky and have even had damage from the installation process. We loved working with the Infinity team. They are knowledgeable and responsive. I loved that they are using SunPower products - a company that has been around for over 30 years. The solid black panels are efficient and sleek looking.