SunCommon

Verified profile
Updated: 29 September 2022
Installer

Installing solar since 2002

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4.74 from 128 Reviews

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SunCommon reviews


Breakdown of consumer reviews

Sales Process

4.7

Price as quoted

4.7

On schedule

4.6

Installation quality

4.7

After sales support

4.6

Latest good review thumbs up

J Metz | Hinesburg, Vermont | 09/30/2022

Elias & Crew

I wanted to recognize the incredible work Elias and his crew from Suncommon did during the two days they were at our house installing panels. From start to finish the team was incredibly professional, pleasant and super helpful. They showed up en masse the first day and it was hard to see how they were going get everything done but it was like watching a well orchestrated symphony, everyone was going about their work, taking precautions not to damage anything, being respectful of the property and getting the bulk of the work done the first day. Elias, crew manager, kept it all going according to plan and communicated with us every step of the way. The whole crew was upbeat and seemed to be enjoying what they were doing. All in all an awesome experience. I would highly recommend this crew to anyone looking to install solar. Thank you.

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1 comment >
Reply from SunCommon: Thank you for recommending SunCommon and for giving a special shout out to Elias and his crew! We're so glad you've had such an awesome experience. Congrats on going solar!

Latest bad review thumbs down

Jess Lloyd | Essex Junction, Vermont | 03/02/2022

Fast install, slow responsiveness (WFH = 'barely work')

As far as I know my panels are high quality, and the technicians who installed the panels were fine and frankly, very efficient. However, this product was completely misrepresented and despite attempts to have any real sit-down discussion, this company left me hanging under the guise of "Zoom calls" and "remote work" - which from what my interactions seemed to be, meant barely working at all. It was impossible to get a hold of the sales person by just making a phone call. Getting a barrage of contracts and details only in digital format is not useful. And all my quotes for the product - now that I've done all my down payments in cash, and got the solar loan, etc - were wrong. They seemed to completely misunderstand or misrepresent the way the solar credit works, and there's no way I could've had a loan at the amount they quoted me. I have checked with the bank, and my tax preparer. I'm furious and of course, when I brought it up, nobody's available by phone. The most frustrating, and infurating thing, is, when you are a regular person who works inside your office, every day, and have to go on as usual, you literally have no tolerance for the BS of offices that are work from home, and ok with nobody ever being available during normal phone hours. I'm thinking I may make a claim in court because the way they proceeded feels so willfully incorrect. Their phones will ring and ring and ring and ring and ring out, like it's 1977 and I'm calling a newspaper. What. The. Hell? Also - sales seems, in retrospect, clueless, and their marketing materials are outright lying. They repeatedly called it a tax rebate, and 'instant credit' and lo and behold, it's not those things, it's an offset. It can't be applied to my loan, I had supplied them all my info to verify this back when we were figuring it out at the start, and now I'm over my head in my debts now. Not a good experience. Aside from setup. The contractors seem good. No thanks SunCommon!

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1 comment >
Reply from SunCommon: Jess, thank you for sharing your experience. We're so sorry you are upset and frustrated with SunCommon. Please reach out to our Customer Experience Manager at community@suncommon.com if you would like to discuss further.

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Charles | Charlotte, Vermont | 09/29/2022

Great Support from Suncommon

I recently noticed that my solar edge app was indicating that power was not being generated, or reported by my solar panels. Since the inverter light was glowing green, I figured that the problem was likely related to reporting rather than power generation. I logged onto the Suncommon website and found a video and other information that enabled me to troubleshoot the problem. I also called the helpline and spoke to Sean who understood the issue and helped me work through the steps needed to get back on line. He also called me the next day to make sure everything was working and data was being reported correctly. The level of service, back up and support you guys provided was really great.

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1 comment >
Reply from SunCommon: Hi Charles — Thanks for this great review! We're so happy that you found our website resources useful, and that Sean was able to provide excellent support. Cheers to many more sunny days!

McDowell | Alburgh, Vermont | 09/09/2022

Everyone I was involved with at Suncommon was great too work with. As for the employees that came too our house for the work they had to perform, nothing but professional. That’s not to say there weren’t minor bumps during the whole process but in the end we’re worked out. We are very pleased with the end result, which took about 4 months, start to finish.

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1 comment >
Reply from SunCommon: Thanks for this review and overview of your experience! We so glad to hear you found our team to be professional and nice to work with. We're sorry it wasn't quite a 5-Star experience, but we appreciate your honest feedback—we'll work on smoothing out those bumps. Thanks again & Congrats on going solar! ☀️

SunCommon | Washington, Vermont | 09/08/2022

An Uncommon Experience

As in the past, our experience with SunCommon was outstanding. We had a glitch regarding our online monitoring program (Solaredge) and I indicated so on the web-based Customer Service link. SunCommon's response and explanation was virtually immediate and clear, indicating the source of the problem. In addition, they followed up a few days later to be sure things were functioning properly. All consistent with our SunCommon experience these past 3+ years. Kevin Mattingly, Washington, VT

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1 comment >
Reply from SunCommon: Hi Kevin, we're so happy that our Customer Support team was able to assist you in such a timely and clear way. Thank you for taking the time to share your experience!

Emily Santaw | Wilder, Vermont | 08/22/2022

Many years of great service

I purchased my solar panels from SunCommon in August, 2015 and have not had to write a check to the electric company since. While there have been occasional error messages, especially early on, the service has been dependable and the customer service has been excellent. It is very reassuring to know that help and advice are available just by sending an email. Recently I experienced an error message and reported it. Even though the system seemed to correct itself, my solar guide researched it further and found that there was a known anomaly within the system (which is aging, of course, and technology is improving all the time) so she sent a pair of technicians to inspect the system and take the necessary corrective measures. I would not hesitate to recommend SunCommon to anyone considering "going solar".

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1 comment >
Reply from SunCommon: HI Emily, this review just made our day! We really appreciate you taking the time to share such a great rundown of your experience working with SunCommon over the years, and we are thrilled that you've found our service to be dependable and excellent. Thanks for recommending SunCommon!

mike ascenzi | Ulster Park, New York | 08/16/2022

They take care of everything

The process took longer than first anticipated due to supply chain issues. Suncommon took care of all the permits and filings; I didn't have anything to do except sign. I have a solar canopy with a powerwall backup. The canopy is beautiful, nicer than I anticipated. Sales process went well and the on-site work was completed in a few days. Construction crews were very accommodating and easy to work with. They worked neatly and cleaned up any of their messes. So far, the system has been performing flawlessly. We have an all electric house and even with A/C running, we generate more than we use.

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1 comment >
Reply from SunCommon: Thanks, Mike! We're thrilled that you found working with SunCommon easy and enjoyable! Congrats on going solar! ☀️

Gretchen | Lyndon Center, Vermont | 06/07/2022

All Around Awesome Company

Our entire experience with SunCommon was outstanding! Every person we dealt with was extremely professional. They took care of every detail, from designing our system so that it will serve our needs now and into the future, to arranging financing, to reseeding our lawn after the project was complete. I have never met such a compassionate and caring group either. Our dog passed away due to cancer during the time that the team was at our house. They went out of their way to help us bury her and then the company made a donation to a local Humane Society in her name. They were respectful of our time and our property. I can’t say enough about them!

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1 comment >
Reply from SunCommon: Gretchen, thank you for this lovely review and Congrats on going solar! It really was a pleasure working with you. We're so glad that you found our team to be professional, hardworking and kind—SunCommon is lucky to have such great people. Saying goodbye to a pet is never easy, and we were so touched that you trusted us with preparing your dog's final resting place.

Jackman Solar | Vergennes, Vermont | 06/07/2022

Solar Project Review

We are very happy with our installation and the customer support/service from Suncommon. We are happy to include solar energy production to our farm. Tim Patterson went above and beyond to make the process smooth, help with any questions we had and provided excellent ongoing support.

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1 comment >
Reply from SunCommon: Thanks for taking the time to share your experience! We're thrilled that you're happy with our customer support and your new system. Thanks for the special shout out to Tim, we'll be sure to pass along your kind words. Congrats on going solar!

Guy Sobering | Red Hook, New York | 05/26/2022

solar installation

Your electricians [Dave, Pete and Joe] finished our installation and did a fine job---very thorough. In fact we were really pleased with your installation crew too. All in all everyone was professional, knowledgeable, neat and courteous.

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1 comment >
Reply from SunCommon: Guy, thanks for this great review! We're so glad to hear you were satisfied with our team - we're lucky to have them and we'll be sure to pass along your kind words. Congrats on going solar!

DEPR SP | South Pomfret, Vermont | 04/29/2022

I am very happy that my solar panels are on the back side of my home not on the ground. It is great not to have to pay an electric bill each month and that I am helping to help the environment in a small way.

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1 comment >
Reply from SunCommon: Thank you! We're so happy you're satisfied with your solar system!

Mark | Nyack, New York | 04/20/2022

Great service and knowledgable

From the first meeting, when I was the only one to show up on a cold and snowy eve to learn more at a seminar, to the estimating and installation process of the PV system, and then a year later adding a Powerwall Battery , the folks at SunCommon have all been helpful, professional, and clearly excited about the work. They approach the work as a mission first, and then a business. (The Powerwall was delayed because of product availability, which was not their fault, but the panels were installed and commissioned in a timely manner, so I'm giving 5 stars for schedule anyway)

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1 comment >
Reply from SunCommon: Hi Mark! It was a pleasure working with you, and we're so grateful for your patience as we waited for the Powerwall to be available. Thank you for this lovely 5 star review!

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Service types


Residential solar - Grid tied

Commercial solar - Grid tied

Energy monitoring

Tesla Powerwall sales and installations

About SunCommon


SunCommon believes that everyone has the right to a healthy environment and a brighter future, and renewable energy is where that starts! Energy from the sun can power our lives and help build vibrant communities. Our mission is to tear down barriers to clean energy and use our business as a force for good.

Office locations


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New York - Kingston

1155 Flatbush Road, Kingston NY, 12401

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Vermont - Waterbury

442 US-2, Waterbury VT, 05676

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Head Office
442 US-2, Waterbury VT, 05676
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SunCommon