Charles | Charlotte, Vermont | 09/29/2022
Great Support from Suncommon
I recently noticed that my solar edge app was indicating that power was not being generated, or reported by my solar panels. Since the inverter light was glowing green, I figured that the problem was likely related to reporting rather than power generation. I logged onto the Suncommon website and found a video and other information that enabled me to troubleshoot the problem. I also called the helpline and spoke to Sean who understood the issue and helped me work through the steps needed to get back on line. He also called me the next day to make sure everything was working and data was being reported correctly. The level of service, back up and support you guys provided was really great.
McDowell | Alburgh, Vermont | 09/09/2022
Everyone I was involved with at Suncommon was great too work with. As for the employees that came too our house for the work they had to perform, nothing but professional. That’s not to say there weren’t minor bumps during the whole process but in the end we’re worked out. We are very pleased with the end result, which took about 4 months, start to finish.
SunCommon | Washington, Vermont | 09/08/2022
An Uncommon Experience
As in the past, our experience with SunCommon was outstanding. We had a glitch regarding our online monitoring program (Solaredge) and I indicated so on the web-based Customer Service link. SunCommon's response and explanation was virtually immediate and clear, indicating the source of the problem. In addition, they followed up a few days later to be sure things were functioning properly. All consistent with our SunCommon experience these past 3+ years. Kevin Mattingly, Washington, VT
Emily Santaw | Wilder, Vermont | 08/22/2022
Many years of great service
I purchased my solar panels from SunCommon in August, 2015 and have not had to write a check to the electric company since. While there have been occasional error messages, especially early on, the service has been dependable and the customer service has been excellent. It is very reassuring to know that help and advice are available just by sending an email. Recently I experienced an error message and reported it. Even though the system seemed to correct itself, my solar guide researched it further and found that there was a known anomaly within the system (which is aging, of course, and technology is improving all the time) so she sent a pair of technicians to inspect the system and take the necessary corrective measures. I would not hesitate to recommend SunCommon to anyone considering "going solar".
mike ascenzi | Ulster Park, New York | 08/16/2022
They take care of everything
The process took longer than first anticipated due to supply chain issues. Suncommon took care of all the permits and filings; I didn't have anything to do except sign. I have a solar canopy with a powerwall backup. The canopy is beautiful, nicer than I anticipated. Sales process went well and the on-site work was completed in a few days. Construction crews were very accommodating and easy to work with. They worked neatly and cleaned up any of their messes. So far, the system has been performing flawlessly. We have an all electric house and even with A/C running, we generate more than we use.
Gretchen | Lyndon Center, Vermont | 06/07/2022
All Around Awesome Company
Our entire experience with SunCommon was outstanding! Every person we dealt with was extremely professional. They took care of every detail, from designing our system so that it will serve our needs now and into the future, to arranging financing, to reseeding our lawn after the project was complete. I have never met such a compassionate and caring group either. Our dog passed away due to cancer during the time that the team was at our house. They went out of their way to help us bury her and then the company made a donation to a local Humane Society in her name. They were respectful of our time and our property. I can’t say enough about them!
Jackman Solar | Vergennes, Vermont | 06/07/2022
Solar Project Review
We are very happy with our installation and the customer support/service from Suncommon. We are happy to include solar energy production to our farm. Tim Patterson went above and beyond to make the process smooth, help with any questions we had and provided excellent ongoing support.
Guy Sobering | Red Hook, New York | 05/26/2022
solar installation
Your electricians [Dave, Pete and Joe] finished our installation and did a fine job---very thorough. In fact we were really pleased with your installation crew too. All in all everyone was professional, knowledgeable, neat and courteous.
DEPR SP | South Pomfret, Vermont | 04/29/2022
I am very happy that my solar panels are on the back side of my home not on the ground. It is great not to have to pay an electric bill each month and that I am helping to help the environment in a small way.
Mark | Nyack, New York | 04/20/2022
Great service and knowledgable
From the first meeting, when I was the only one to show up on a cold and snowy eve to learn more at a seminar, to the estimating and installation process of the PV system, and then a year later adding a Powerwall Battery , the folks at SunCommon have all been helpful, professional, and clearly excited about the work. They approach the work as a mission first, and then a business. (The Powerwall was delayed because of product availability, which was not their fault, but the panels were installed and commissioned in a timely manner, so I'm giving 5 stars for schedule anyway)
