Photon Electric

Very pleased solar customer

I am very pleased with my solar system. It runs my whole shop and since the installation in 2015 I have had zero issues. The people at Photon Electric are professional's and I would highly recommend them.

Photon solar and battery system.

It was scary! The thermometer in the car said -14. I was one half of a mile from home, just shy of the intersection around the corner from home. A buggy was stuck in the drift. I parked the car in a bare spot and helped push the buggy free. The wind was howling, my hands felt like ice under the ski gloves. Back in the car, now -15, I managed to turn the car around in the bare spot and proceeded to go back, hoping the intersection a mile east would not be drifted shut. The drifts on the next road were bad, but passable, barely. It was almost dark and 16 below. I made it home and loaded my outdoor wood boiler in coveralls, literally crawling through a snow drift, dragging wood with me. Seventeen below and the wind continued to howl. It was twenty below at midnight when the power went out! As a single man I would not be too scared, but I had a wife, 3 kids, and at the time, a new baby on the way! Also, the thought of our new wood boiler freezing up was a nightmare. The house was losing temperature fast, but fortunately, our REMC had the power restored within two hours, which is amazing in such dangerous conditions. I made a decision that night. We needed a backup plan. After saving up some money, I talked to the gentlemen at Photon Electric. I told them, in the event of a power outage, I want enough backup power to run the boiler, the furnace fan, and to flush the toilets. I have to say, I was quite impressed with the efficiency of their work as well as the product. A week after the installation, our power company alerted us regarding a two hour power outage for the maintenance to the neighborhood lines, to take place at 9 the next morning. Next day, working on the computer, I asked the wife if it was 9 yet. She said 5 after. Was the power out? Yes, but we could not tell, the computer screen never even blinked! One other thing I asked of Photon Electric, was that during normal days without a power outage, how do we harness the “juice” the panels take in. It’s called “back-feeding.” All extra power goes to the grid, to be stored for later use. The result? Our electric bill went from $116 to $72. But to work this out not only requires the expertise with the equipment, but also knowledge of local codes, which differ amongst counties as well. This was too big of an investment to trust to beginners, and I am very glad I chose Photon Electric. At the writing of this testimonial, Wayne & Henry have a combined experience of 16 years, and it shows! * Update 12-3-2016. I wrote this testimonial a year ago, and am still enjoying the peace of mind. To do it over, I would not change a thing!

So far, so good

Photon Electric installed a solar power system in our rural Michigan cabin recently. Thus far, it has been great. The technicians were efficient and focused. The system itself has operated well. I would recommend this company to anyone looking for a quality off grid system. One weakness I would mention is the lack of orientation training for first-time solar electric customers. It might help if the company had prepared training materials or orientation sessions for new customers. Overall, we are pleased with this company, it's service, and it's products.

Excellent Work & Customer Service

Worked with me to decide what type & size of solar system we needed - grid tied with off grid capability. they took care of all permits & legal issues. Quick, efficient & professional installation. Followup customer service is well above the usual - answers questions quickly and knowledgeably. Very pleased with our system and service. I would highly recommend Photon Electric!

Absolutely great to work with. Calls and text messages were quickly responded.

Overall, a superb job done by very capable people. Would recommend Home Energy to anyone interested in a solar installation without reservations.

Project was not completed as scheduled due to errors by the township inspectors. Installers had to overcome many problems due to these errors.

They worked with me to get the system engineeried & help with getting the electrical inspector informed on the PV system to help getting the permit issued.

Home Energy LLC installed a 4.7KW expansion to an existing 1.8KW PV system on our home in 2010. They were extremely knowledgable and helpful about the Outback equipment we already had and what options were available for expansion. They were prompt in getting us an estimate, responding to questions or communications, and with completing the work itself. They handled all the permits and arrangements with our power company (unlike our previous installer), and getting us registered with SRECTrade to generate and sell SRECs for the power we generate. Having built a home in 2006 and dealt with a different company that year to do our original PV install, trying for 2-3 months in 2010 to get even a bid or cost estimate for this expansion from two other renewable enegry companies, I can say that Home Energy LLC is the best company I`ve dealt with for PV systems (and probably the best and easiest contractor overall I`ve had the pleasure to work with). I would recommend them without hesitation, and they will definitely be the first company I call if/when we decide to expand our renewable energy system, whether it be PV, wind or a solar hot water system. The only incentive available to us are the federal tax credits, which will be handled by me when I file my taxes. I did confirm with Home Energy LLC that the equipment I was purchasing should be eligible for the credits (although I understand that they are not attorneys or IRS agents, and cannot make guarantees about my getting the tax credits).

nice job, courteous and respectful employees

Home Energy LLC was very easy to contact. They always returned my calls. They worked around our schedule,did a very professional job, and were very adaptive to our specific needs. I would recommend them for any Solar power generation needs. Leon Hochstetler specifically was great to work with.

We are very pleased with the installation of our PV system. Everyone from Home Energy LLC did a great job for us from explaining options, pricing, pay back opportunities, installation and set up. We are delighted with the results and get a lot of questions from people who have seen our system. We are happy to recommend Home Energy LLC to people. We will take advantage of the 30% income tax rebate. Home Energy did help set up the Solar Renewable Energy Credit program for us.

Purchase incentives were State and Federal tax adjustments which occur after the installation is complete.

I have a concern with my existing battery bank. I had a fully charged system when the work began but after the install several battery cells seemed dry. i am waiting for a revisit to determine damage, if any.

I loved working with Leon and the crew. What nice, thorough people.

With no prior experience, I have nothing to compare this experience to, but it seemed to go pretty much as planned. I appreciated the respect shown to me throughout the process. I never felt like I was ignored, patronized, etc. as a woman who didn`t know anything about it, but rather was treated as a revered customer.

This was a very straightforward operation. We were disappointed with how long our electric company (NIPSCO) took to get us hooked up for net metering.

Leon Bontrager and team were professional, thorough and enjoyable to work with. We are very well satisfied.

Great people and a great company. They guided me every step of the way and I am very satisfied with the production of the system. Most importantly they did not oversell the system and it is operating at a rate 40% higher than anticipated. The energy gran we applied for was essential to the completion of the project. My contractor provided the technical assistance I needed to complete the application. Pricing continues to be a major issue. The costs for these systems needs to get down to a 15 year pay off to be economically viable. The grant coupled with the federal tax credit allow me to reach that mark. Without a grant then the projects become very problematic with just a tax credit given the current price structure and incentives from our local electric supplier.