Grid City Energy

I am extremely disappointed with the level of customer service I’ve experienced with Grid City. My solar panels have had technical issues producing energy for the past two months, and despite calling roughly 10 times seeking assistance, the issue still has not been resolved. Each time I contacted customer service, I was met with either rude remarks, little urgency, or promises of follow-up that never happened. As a customer, it’s frustrating to feel ignored after making such a major investment. I truly wish Grid City was as committed to supporting existing customers as they are to making sales. At this point, I simply want the problem fixed and clear communication about when it will be resolved.

Zero stars! Worst customer service. Talk as if he doesn’t want business. Does not follow up as they said they would. DO NOT use this company. Don’t believe me. Just talk to the owner yourself. He’s rude, obnoxious, and only cares about one thing..money.

They don’t have an option for zero stars for this company reviews. I can’t stress enough to anyone dealing in the future with this company how bad they are. The owner Arie is only interested in money and doesn’t care about customer service at all. I had my inverter replaced by SolarEdge and grid city which originally installed my solar system in 2018 was given the installation request. I called the owner up several times, 1st call with him after I explained what is going on he said it will cost $1350 to install it which I had no problem with but I asked when will he be able to install it and he said call SolarEdge to get replacement and SolarEdge said installer has information on install. Run around with them. Money was paid up front and install was done a few after weeks after. The installer never got the communications with the internet running and when I called Arie he said this not their responsibility and it’s a bona work if they did it. SolarEdge was contacted and they said installer never updated the new serial number for the inverter and said grid city is responsible to do this and set up communications. After a few more calls with Arie he said he will check it out once he is in the office and get back to me. It’s been over 3 weeks now so i guess he never went back to the office. In short Grid city only cares about money and no customer service after they are paid. I would rather pay Con Edison double for electricity then deal with grid city

DO NOT GO WITH THIS COMPANY. YOU WILL REGRET IT. I had solar panels installed with GridCity Electric, and the initial installation went smoothly. However, I encountered significant issues with their service when I needed an inverter repair under warranty. Poor Communication: They rarely answer their phone. I had to call 10-20 times throughout the day just to reach one person. Lack of Follow-Through: They instructed me to contact SolarEdge for a replacement inverter, which I did. GridCity Electric only needed to confirm the shipping address with SolarEdge. Despite being told the replacement would arrive in a week, when I followed up, I was given the runaround with responses like "I will see if we received it." Frustrated, I contacted SolarEdge directly and discovered that GridCity Electric never contacted them for the replacement. As a result, my solar panel system has been idle for over a month. I will be filing complaints with all relevant affiliates and organizations to ensure no one else experiences such poor customer and warranty service. Update: after going through 1month of going back and forth, they forward me to another person whom is trying to charge me 1300 to install the warranty inverter. SCAM!! Called another reputable solar company and was only charged 400 and they came the next day. Save yourself some headache and avoid this company.