Green House Solar & Air Inc

I rarely leave negative reviews, but after months of dealing with this situation, I feel it is important to share my experience. I purchased a Tesla solar system through Greenhouse Solar when I moved into my new home in October of last year. Since installation, the panels have not produced properly, and my electric bill was nearly $1,000 last month. That is unacceptable for a solar customer. Even more frustrating has been the complete lack of customer support. I called four times in two days asking to speak with a manager. No one called me back. A representative even told me, ‘we don’t know how Tesla works—only Natalie knows.’ That is not an acceptable answer. If your company is selling and installing Tesla systems, your staff should be trained to support customers. At this point, I am requesting immediate contact from management to resolve my non-functioning system and discuss reimbursement for the excessive electricity costs I have incurred. Extremely upsetting and unacceptable

Absolutely horrendous customer service! I have called over 7 times in the last 3 days. The breaker blew on my solar panels which is not allowing them to produce back to FPL costing me hundreds of dollars. Originally had an appointment scheduled and no one showed up. Was told to speak to Natalie who will not call me back after leaving numerous messages. I will be forced to look for legal action if this is not resolved!

It’s raining inside my home

Stay far away from this company. My roof has been leaking off and on for nearly 3 years. The roofer they sent out to repair it the first time, said that they cut too big of a hole under one of my panels. My wife and I have been calling and leaving messages for a month now. Everyone who picks up the phone is from a call center in a foreign country. My ceiling is cracking and my 2nd floor floods when it rains. After dozens of calls, emails and voicemails, nobody has reached out to attempt to make this right. I am weighing my options now.

Solar panels

I am so upset with this company. Their customer service is nonexistent. Every time we call, there is an answer by a person in a foreign call center. They are very nice, but don’t have any way to communicate with the people in the office local to me. Half of my solar panels are not working. I called this company a month ago. They told me that they will send someone, and that I have to paid $250.00 . I did pay, but they sent someone that didn’t do a thing, besides maybe a reboot to the system. Three days later when I called to let them know that the system was still not working. After going back and forth, they said that I have to paid another $250.00 to send a technician to fix whatever the other technician didn’t fix. I have never heard of anything like this.

Greenhouse Solar - Solar Panels

I purchased a solar system from Greenhouse in December 2020. At the time of purchase, I was told the number of panels I was buying would eliminate my electric bill. This proved to be untrue. When I contacted the company about it a year later, they denied the original claim and instead told me I only had "Tier 1" coverage and would need to upgrade to eliminate my bill. In August 2025, I received an electric bill that showed no solar credits. I contacted Greenhouse and was told it would take three weeks (almost a month) before anyone could inspect my system. When they finally did, they determined the inverter box was not functioning and said they would request equipment from Solar Edge and take another 3 weeks to receive and then another few weeks to install. SolarEdge, the manufacturer, confirmed that the inverter is covered under their 12–25 year warranty and agreed to send a replacement unit. However, Greenhouse then informed me they would charge me a service fee to install the warranty replacement. I objected because my system is less than five years old and should not require additional costs to replace failed components. Instead of resolving the issue, the manager suggested I call SolarEdge myself and have the replacement sent to my home, then find another installer. This has been a highly disappointing experience. Greenhouse misrepresented the system’s capabilities, failed to provide timely service, and attempted to shift responsibility to me for warranty repairs. I would caution others to carefully review their contracts and be prepared for a lack of accountability from this company.

Single handedly killing the reputation of this industry..

If you research this company even a little you will find comments like the following.. Review Monte M Date: 09/15/2024 1 star The worst experience in my life regarding working with a company that actually has the nerve to claim good service, product, communication, etc. 2 years into this nightmare, 8 different roof leaks later, last week our living room ceiling fell in on our new $10,000 couch. I don’t know where they are possibly finding anyone to provide a good review. These have to be all fabricated lies. No company can provide good service while at the same time screwing this many people. It’s impossible. You either care about your reputation or you don’t. These people obviously do not. Review Katrina N Date: 05/21/2024 1 star This company pressured my mom, 75, into signing up for a solar panel system for a 25 year contract. They also installed solar panels on a roof that was visibly 25 years old and not in good repair. The homeowners insurance company advised the roof needed to be repaired by May 26th 2024. In pursuit of trying to get the solar panels removed, which were just installed no more than 2 months prior, they refused to remove the panels until the power company was contacted to activate the system. Once that happened the company then advised that they would charge a uninstall reinstall fee of ****** (she hasnt made the first payment yet) on something that wasnt even installed for 90 and only activated for a total of 4 days as of this writing. The contractor should have seen that the roof was truly in no condition. The people they had patrolling the neighborhood were not experts to verify if the roof indeed was in good repair. The contractors that installed the roof should have never installed the roof as professionals they should have seen the roof was old and refused to install until the roof was repaired. They are willing to see an elderly person lose their homeowners insurance in pursuit of a dollar. They did advise you can use another contractor but you would have to pay 250 for them to inspect the work and if it isnt good the warranty will be voided. I am sure they will advise the warranty would be voided regardless because they are an unscrupulous company that preys on people with predatory high pressured sales. This company preyed on an underserved community of disadvantaged homeowners by using high pressured sales tactics and misrepresented the savings, and sales tax credit for the purchase of the system. This company also sent unqualified people, who showed fake reviews, and pictures in order to pressure a sale with this company for a predatory 25 year lease agreement. Review fromEric S Date: 09/19/2023 1 star Do not use this company. They used the combined ingredients of idiocy, ineptitude and total disengagement for this farce to have reach the full apex of incredulous disaster! Too many issues to list. Im shocked and devastated by this nearly 2 year excruciating experience. Stay away from this company! Review from Frederick H Date: 05/10/2023 1 star 125K Solar System purchased 3/2022. To Date, Panels sitting on the ground, systematic failures to permit, Leaking Roof (In Many Places), Identity Theft attempting to sign my name to a Notarized document, Incorrect Install, Unbelievable to deal with as they really Do Not Care.... No attempt in repairing roof damages or stop water leaks at ALL... The bottom line is we need a New Tile Roof as ours was virtually new when they started the project and absolutely destroyed so many tiles when they come and LOOK at the roof and do nothing... Review fromCam P Date: 05/10/2023 1 star Greenhouse salesman named *********************, came to our home trying to sell solar panels. He LIED about the entire process, He said she (homeowner) would NEVER have to pay, or communicate with TECO (***** ***************** EVER AGAIN. He guaranteed that homeowner would receive a residential energy tax credit, which would be $10,000. She never received it. Before she signed contract, she asked him about that credit and he GUARANTEED she would receive that money. The sales guy explained to (homeowner), that she would have a choice to put that money from the residential energy credit towards solar panels in order to lower her payments. So homeowner was relying on that money to have her payments lowered. Greenhouse needs to be held accountable. Its not right for them to take advantage of homeowners who are trying to do something better for themselves and their homes. Homeowner was paying for solar panels at least 5 months before they were working. She was making these solar payments while paying full electricity bills. When she asked for a refund/help, Greenhouse refunded her 3 months of payments only if she signed and NDA. She needed that money to pay other bills, so she signed. NO company should be asking customers to sign an NDA. That means you know you are doing dishonest business.She couldn't get management to speak with her for over a year, and finally was able to talk to a representative from Greenhouse, and Goodleap (the payment company) in April 2023. The end result she wanted was to either get out of the contract or get a lower payment. They won't do either for her even though Greenhouse breached certain clauses in contract. Review fromMatthew T Date: 04/28/2023 1 star We purchase Solar from Green House Solar & Air. When sales rep came to the house he told us that they could put the solar on for us and we would need 21 panels to make the amount of power we used. That was great. Now he tells us what the coast is going to be, and all that seamed fine. So we thought that was good it would lower our bill and that was what we wanted. Being on a fixed income we needed to bring the coast down on our electric. The installation went well, they were in and out in just a day. Only one thing the installer said there was a problem on installing the panels where we had agreed on so he added the ones that were supposed to go on to the right front to the main house. I was not sure if that was for convince or that their engineer designed it was wrong? We waited to get the info from the power company that came and I tried to fill it out but they asked if i had received the manuals and the instructions on how the system worked? What ! I had not received any thing and they wanted me to sign off that i knew how the system worked. So i call Green House and they told that they did not have any of that. After several conversations they got me the manual but didn't not have any buddy to tell me how to operate it. Now comes the kicker after signing the paper work for duke energy, they tell me there will be a $30 a month charge on top of what we pay for the solar. So now the electric bill will be more then we pay now with no chance of getting ahead . At any time Green House never gave us that information. If that was known we would not made this purchase. Green House did not give us all the info needed to make an informed decision. Now after having the system installed we are Stuck. Review fromJoey L Date: 12/02/2022 1 star Do not use this company, no project that will be permanently attached to your home should be associated with this company.Every time I call the office they give excuses and then tell me it's not their job to get customers helped. We used this company for solar panel installation.This company does not respond timely, will not provid customer service after installation and took several months to finish installation.After installation when I need, and still need panels removed and reinstalled to repair a roof after a hurricane they have failed to even send me a quote to give my insurance so I can get my roof repaired. I have active storm damage and am about to run into issues maintaining coverage because the roof is not repaired. Review fromLeonard H Date: 10/26/2022 1 star Well in spite of the disorganization of the company my system was installed several months ago and the installation crew was awesome! But Im now have panel production issues and I contacted Greenhouse by phone 8 days ago. I got a message saying they would send me a text, which they did, instead of being able to speak to a company representative. I replied back to the text immediately and 8 days later Ive heard NOTHING from the company. I truly regret choosing Greenhouse. Good salesmen get the business but Sorry customer service loses customers and makes existing customers regret who they gave they have their business to. In my opinion I would not do business with Greenhouse if I were looking for a solar installation Review fromDylan H Date: 08/01/2022 1 star I do not think I've ever had a worse experience with any company I have ever dealt with. Here are the facts: 1. The sales guy lied to me and I would have never signed if I knew the true financial information. The 25% "solar tax credit" is not refundable - regardless of the empty promises Green House trains their solar techs to make. However, if this was the only issue I had I wouldn't be writing this review. 2. I signed my contract in December and my solar panels were installed in January. Very quick! The only problem is they didn't start working until June. And they would have undoubtedly not still not have been working if I didn't call these people multiple times per week since March! They are so nice and professional on the phone and every time I speak with them I am apologized to and am promised the problem will get fixed ASAP. Then they don't follow through. Every week or couple of weeks its the same story on repeat. 3. The worst part of my experience is asking for a refund for the 4 months I was charged full price for these useless metal decorations on my roof while they weren't saving me any money. I've called every week since mid-June (about 6 weeks) to ask for a refund. I sent my FPL bills to show they werent saving me any money. The company is making me beg and plead for them to give me an answer to this request. Every week I'm told they'll call me back in a few days. Every week I have to call them to remind them. These people are great sales men. They have a fantastic sales presentation to get you to sign. They promise the world. Buyer beware. Review fromRobin H Date: 06/28/2022 1 star I have called many times. Not very helpful. Nothing as I was told. Still paying Electric bills and solar loan for 4 months. They send somebody out trying to figure out the problem. After 4 hours here couldn't figure out the problem. I was told they would pay loan payments until they got it working. Nothing. VERY bad business! Told them take them out and repair my brand new roof they drilled into.

Biggest Mistake

Green House Solar and Air is by far the worst home improvement contractors ever. they tore up our fence and septic system lines when installing 36 solar panels to our home and refuse to correct their mistake, 40/50 feet long and 12" deep gutter still remains in our yard, going on 2 year now. we were paying between $300/$350 per month for electricity before Green House Solar and Air installed this Enphase system with a 10kwh battery backup and now we still after a year paying around $200 per month makes me wonder what we would be paying if we didn't opted for a battery backup. Also our panels does not charge our battery when off grid mode is selected, we would be out of luck if we had a major power outage disaster for any extended period of time, it wasn't worth it with Green House

idiocy, ineptitude & total disengagement

Do not use this company. They used the combined ingredients of idiocy, ineptitude and total disengagement for this farce to have reach the full apex of incredulous disaster! Too many issues to list. I'm shocked and devastated by this nearly 2 year excruciating installation. Stay away from this company!

Sales guy was great, rest - not so much

The sales guy was pretty awesome. He knew the answers to my questions. The installation on the roof was good but not great, had to come back and install missing clips before the hurricane came. THEY ARE ROOFERS, NOT ELECTRICIANS. The flexible conduit through the roof was poorly installed and boxes were left open when it rained, just a lack of training overall. In placing calls to their tech support about the electrical, I never received a call back - it has been 6 months. Now for the electrical in the solar control panel. They had no clue. There is a complete diagram on the inside of the solar panel cover - which they could not follow to wire correctly. The CTs (that monitor load and supply), were either not installed correctly and some were not installed on the load side. Without these, you have no idea what the system is doing. Working with the manufacturer, I rewired the panel and CTs, installed the missing ones. Once this was done, I found that the meter was not recording correctly. Working with FPL, they reprogramed the meter and for the last 3 months, everything is working correctly and as promised. The panels and inverters have a 25 year warranty, the electronics 5 years. The sales guy was told 25 for everything - he has been updated.

Poor customer service

Do not use this company, no project that will be permanently attached to your home should be associated with this company. Every time I call the office they give excuses and then tell me it's not their job to get customers helped. We used this company for solar panel installation. This company does not respond timely, will not provid customer service after installation and took several months to finish installation. After installation when I need, and still need panels removed and reinstalled to repair a roof after a hurricane they have failed to even send me a quote to give my insurance so I can get my roof repaired. I have active storm damage and am about to run into issues maintaining coverage because the roof is not repaired.

BUYER BEWARE! Inferior product and unprofessional service.

BUYER BEWARE! Green House Solar and Air, Inc. did an analysis on the number of solar panels I would need to cover 100% of my usage based on the previous 12 months using the actual bills from Duke Energy. Their analysis showed 14 panels would produce 111% of the energy I used but I decided to purchase 16 panels in order to ensure it would cover all of my energy usage. The additional two panels would produce an 14% more on top of the 111%, based on simple math, so the total should be approximately 125%. Within two months of the installation, I began to notice that the panels were not producing enough energy to keep up with my normal usage, according to the Solar Edge app. His first reason was that my system is more than 5 meters away from the energy meter. I live in a townhome so if that was the case, he should have known that it would be a problem. He later gave me different reasons that also did not make sense. Since I’ve had the solar panels for three years, I’ve had to pay out of pocket for more energy used than produced. I was even deployed to Afghanistan for 257 days during the first year and no one was living in my home at the time so this did not make any sense. The worst part of this is the unprofessionalism and complete lack of customer service on the part of Mr. Whipple. He will reply that they did all kinds of analysis and research but when I asked for them, he never provided them to me. The only reply was that he reached out to engineers and stated my system was working tip-top without anything to back it up. I’ve added some screen shots that show his unprofessional statements. Those range from him accusing me of having an ulterior motive that I am selling my home, using more energy and holding them hostage, to the most egregious; writing a non-disclosure agreement and stating that I had a chance to consult with an attorney then writing to me later that if I had only signed the agreement as written that this would have been complete. The problem with that is the agreement was written one-sided and it stated that I would release Green House Solar and Air, Inc. from all past, present, and future issues. It also stated that I was not permitted to disparage Green House on any medium but when I replied with my input that neither would be permitted to disparage the other party, he excluded that part in the next version in order to continue to delay resolving this and blaming me. Mr. Whipple’s pattern has been to ignore my emails, texts, and phone calls numerous times (often months) then replying with some sort of excuse (changing attorneys, waiting on a response from another party, traveling on vacation, or being sick on several occasions). I have all of the correspondence as proof that cannot be disputed. I urge you to beware that Mr. Whipple will tell you anything and everything up front to gain your business. He will take your money and not help you whatsoever when you are having a problem. He is dodging his obligation as a responsible business owner and only making it difficult for me hoping that I will just go away.

JUST DON’T CARE

No Customer Service and non-functioning system…. They were great at first, then once the contract was signed, then began the issues. First, you shouldn’t start the job to then send your workers onto another job, making a three day job into a month. Second, never make the customer feel as if they are bothering you when you’re simply trying to get the job completed. Third, Customer Service is key…. Calling with no response and having to call again and again, No. Finally, If you decide to go with Green House Solar, BE SURE YOU HAVE AN AGREEMENT IN PLACE THAT MAKES THEM LIABLE WHEN YOU ARE PAYING BOTH FPL FULL BILL AND YOUR LOAN ON THE SOLAR EQUIPMENT… I was a Builder, and though picky on some things, Your ROOF is the most Important. Just having flashing that is exposed for wind to tear off, posts for panels with NO Panel and Panels twisted that can crack under strain are important issues to be concerned about. So, you decide. Thanks

Delays delays delays

We signed up with Greenhouse Solar in November 2021 for both solar and a generator. The project was initiated end of December and the actual solar panels were installed mid January. We were told that the order to connect would be completed with in the month. To date we have been paying for the installed Solar panels, the app tells us how much the panels are producing yet nothing is tied into the power grid. So we are paying full electric bills as well. Every time we call Greenhouse Solar a plethora of excuses are given, we are assured that they will get back to us with an update but never do. It’s now 7 months since the Solar panels have been installed and still nothing. No word on the generator installation, yet we keep paying the loan for the installed panels. Stay away from this company

Horrible Experience- Look Elsewhere for Solar

We began our journey with Greenhouse Solar in November 2021. Every step in this process has required me to call and demand that they actually do something. Now our payments have started towards the system that STILL DOES NOT WORK. A breaker was supposed to be added that 5 inspectors (two from the county and three from their company) have come out to inspect, only to tell us that the work still had not been completed. The last inspector even told us that he was "just a plumber" who was "helping them out" because they had "fired everyone else". After many more calls to the company, they agreed to pay the two payments that we have paid towards the loan, totaling $807.26, but only if we sign an NDA which would bar us from ever saying anything negative about the company, even though our system STILL DOES NOT WORK. Obviously I will not be signing that- why would I agree to help them commit fraud against other people by being silent? We are incredibly disappointed as previous reviews (from 2019) stated that this was a great company to work with, but clearly, as noted by the reviews listed since we signed up, things at this company have changed drastically. Currently looking into lawyers as this is costing us a lot of money and stress.

Terrible!

Do not use these people! 8 months we have been trying to get this job finished. The install was a nightmare. They drilled holes in the wrong part of my roof and didn’t fill them! They started leaking and flooded my living room! This was 6 months ago and they are still “working” on getting someone out to repair the damage it caused. The system itself continues to fail inspection. Every time it fails they take a minimum of 6 weeks to get someone out to try and fix the issue. I wish zero stars were an option.