Green House Solar & Air Inc

Poor customer service

Do not use this company, no project that will be permanently attached to your home should be associated with this company. Every time I call the office they give excuses and then tell me it's not their job to get customers helped. We used this company for solar panel installation. This company does not respond timely, will not provid customer service after installation and took several months to finish installation. After installation when I need, and still need panels removed and reinstalled to repair a roof after a hurricane they have failed to even send me a quote to give my insurance so I can get my roof repaired. I have active storm damage and am about to run into issues maintaining coverage because the roof is not repaired.

BUYER BEWARE! Inferior product and unprofessional service.

BUYER BEWARE! Green House Solar and Air, Inc. did an analysis on the number of solar panels I would need to cover 100% of my usage based on the previous 12 months using the actual bills from Duke Energy. Their analysis showed 14 panels would produce 111% of the energy I used but I decided to purchase 16 panels in order to ensure it would cover all of my energy usage. The additional two panels would produce an 14% more on top of the 111%, based on simple math, so the total should be approximately 125%. Within two months of the installation, I began to notice that the panels were not producing enough energy to keep up with my normal usage, according to the Solar Edge app. His first reason was that my system is more than 5 meters away from the energy meter. I live in a townhome so if that was the case, he should have known that it would be a problem. He later gave me different reasons that also did not make sense. Since I’ve had the solar panels for three years, I’ve had to pay out of pocket for more energy used than produced. I was even deployed to Afghanistan for 257 days during the first year and no one was living in my home at the time so this did not make any sense. The worst part of this is the unprofessionalism and complete lack of customer service on the part of Mr. Whipple. He will reply that they did all kinds of analysis and research but when I asked for them, he never provided them to me. The only reply was that he reached out to engineers and stated my system was working tip-top without anything to back it up. I’ve added some screen shots that show his unprofessional statements. Those range from him accusing me of having an ulterior motive that I am selling my home, using more energy and holding them hostage, to the most egregious; writing a non-disclosure agreement and stating that I had a chance to consult with an attorney then writing to me later that if I had only signed the agreement as written that this would have been complete. The problem with that is the agreement was written one-sided and it stated that I would release Green House Solar and Air, Inc. from all past, present, and future issues. It also stated that I was not permitted to disparage Green House on any medium but when I replied with my input that neither would be permitted to disparage the other party, he excluded that part in the next version in order to continue to delay resolving this and blaming me. Mr. Whipple’s pattern has been to ignore my emails, texts, and phone calls numerous times (often months) then replying with some sort of excuse (changing attorneys, waiting on a response from another party, traveling on vacation, or being sick on several occasions). I have all of the correspondence as proof that cannot be disputed. I urge you to beware that Mr. Whipple will tell you anything and everything up front to gain your business. He will take your money and not help you whatsoever when you are having a problem. He is dodging his obligation as a responsible business owner and only making it difficult for me hoping that I will just go away.

JUST DON’T CARE

No Customer Service and non-functioning system…. They were great at first, then once the contract was signed, then began the issues. First, you shouldn’t start the job to then send your workers onto another job, making a three day job into a month. Second, never make the customer feel as if they are bothering you when you’re simply trying to get the job completed. Third, Customer Service is key…. Calling with no response and having to call again and again, No. Finally, If you decide to go with Green House Solar, BE SURE YOU HAVE AN AGREEMENT IN PLACE THAT MAKES THEM LIABLE WHEN YOU ARE PAYING BOTH FPL FULL BILL AND YOUR LOAN ON THE SOLAR EQUIPMENT… I was a Builder, and though picky on some things, Your ROOF is the most Important. Just having flashing that is exposed for wind to tear off, posts for panels with NO Panel and Panels twisted that can crack under strain are important issues to be concerned about. So, you decide. Thanks

Delays delays delays

We signed up with Greenhouse Solar in November 2021 for both solar and a generator. The project was initiated end of December and the actual solar panels were installed mid January. We were told that the order to connect would be completed with in the month. To date we have been paying for the installed Solar panels, the app tells us how much the panels are producing yet nothing is tied into the power grid. So we are paying full electric bills as well. Every time we call Greenhouse Solar a plethora of excuses are given, we are assured that they will get back to us with an update but never do. It’s now 7 months since the Solar panels have been installed and still nothing. No word on the generator installation, yet we keep paying the loan for the installed panels. Stay away from this company

Horrible Experience- Look Elsewhere for Solar

We began our journey with Greenhouse Solar in November 2021. Every step in this process has required me to call and demand that they actually do something. Now our payments have started towards the system that STILL DOES NOT WORK. A breaker was supposed to be added that 5 inspectors (two from the county and three from their company) have come out to inspect, only to tell us that the work still had not been completed. The last inspector even told us that he was "just a plumber" who was "helping them out" because they had "fired everyone else". After many more calls to the company, they agreed to pay the two payments that we have paid towards the loan, totaling $807.26, but only if we sign an NDA which would bar us from ever saying anything negative about the company, even though our system STILL DOES NOT WORK. Obviously I will not be signing that- why would I agree to help them commit fraud against other people by being silent? We are incredibly disappointed as previous reviews (from 2019) stated that this was a great company to work with, but clearly, as noted by the reviews listed since we signed up, things at this company have changed drastically. Currently looking into lawyers as this is costing us a lot of money and stress.

The light in the darkness

I would just like to say that Joshua Steward who came to my house and fixed my solar panels is definitely a light from Jesus Christ .He has fixed a year-long problem and made it look like it was nothing. Everything works he's an amazing person and I don't know what this company would do without him because he is what makes them look good. If you have problems with your solar panels Joshua Stewart is the person to contact because he is caring understanding and amazing this company won't know what to do with herself if they lose him.

Terrible!

Do not use these people! 8 months we have been trying to get this job finished. The install was a nightmare. They drilled holes in the wrong part of my roof and didn’t fill them! They started leaking and flooded my living room! This was 6 months ago and they are still “working” on getting someone out to repair the damage it caused. The system itself continues to fail inspection. Every time it fails they take a minimum of 6 weeks to get someone out to try and fix the issue. I wish zero stars were an option.

Let down and not getting any better.....

I called these guys to find out about solar power for my home and the sales guys were extremely helpful and friendly. Unfortunately, they're no longer with the company so no point in recommending them by name. I ended up getting a new AC unit and rooftop solar. First, I want to say that the installation crews for both items were beyond awesome!!!! Quick, knowledgeable, punctual and professional. Best overall installation crews I've ever dealt with for any level of service. These guys hustle and get the job done. I have nothing but excellent things to say for the installation teams!!! Now, the issue: two months after having everything installed, and heading into an energy crisis, they haven't submitted the paperwork yet to have the bi-directional meter installed; this is online so it should take two seconds. So, two months later, I still have a completely useless system on my roof. I called today to get my reference number so I can monitor the application process on TECO's website and they still don't have it. They said they needed the Serial Number from the Enphase box. That's on the Enphase monitoring website that they have access to. And THEY installed the damn thing; wouldn't that mean they should have all of that info on hand??? I don't know what to make of this company overall at this point but I will update this post daily with progress (of lack thereof). I have 3 people, including my sons, waiting to go solar and I'm not sure if I can recommend Green House Solar.

I shopped and compared with over eight solar companies

I shopped and compared with over eight solar companies .. Green House Solar was the best price! Les the salesperson was very informative and polite. The installers Josh and Matt were very expert in their field. Josh went above and beyond with the finishing details !!

Went solar with Green House Solar

Green House Solar and Air made the process seamless and enjoyable. From the evaluation, to pricing, to the install they were very knowledgeable and professional. I would recommend them to anyone interested in Solar!

Highly recommend!

Best pricing and love the products

Amazing customer service

Marc was awesome. He explained everything clearly and took the time to make sure I understood everything. He loves questions!

Great service, install was done quickly

The company came out to review our home for an energy evaluation. Our sales guy gave us tips to lower our power bill. After researching their company we decided they were the best company to use in our area. We're pleased with the entire process except for Duke energy, they took almost 40 days before swapping out the meter because we have a very large system on our home which qualified as a tier 2. Either way, we would recommend Green House to our friends and family.

Absolute Professionals

Thank you so much, Bryan and Green House Solar for helping me get my Duke energy bill down! We've gone from over $400 a month in the summer to nearly no electric bill every month! This is hands down one of the best investments I've ever made. I wish I would have done it sooner.

The best experience in solar I have ever had!

David Rule gave our family the best experience we had a couple other solar companies come out and none of them where comparable what David and green house brought to the table was unmatchable ty David and greenhouse ! Rick

Great Job, highly recommended

Marcus did a great job telling me about Green House. I even recommended the system to my neighbor Thanks