ESA Solar

Crooks

When Covid started I was supposed to get a instal from this company. Not knowing then what I know now a I cancelled the instal only to get a cancelation fee of 1500 dollars It’s been over two years and I guess they are in the cancel business because I never received a phone call or e mail asking when I would like the instal

Please read before choosing this company. I did a lot of research on installing a solar system to my home. This is my first home so I take a lot of pride in it and did a lot of research before moving forward with this company. Unfortunately my experience seems to be the total opposite of most others. The first issue was with permits, I was told 4 weeks for permits to be back and pick an install date. Week 3 o reach out to the team and only then do they inform me that my permits weren’t sent out due to “unforeseen” circumstances.I wait a few more weeks and they finally come in and I’m given an install date in told I have to be home so I request the day off and I’m told that the install would only take a day. The night before my install one of the technicians fell off a roof so they were issued “safety down status” meaning they pushed my install back further. Which meant I have to request another day off and lose more money and PTO. The day of install I realized there are two different styles of panels because I happened to check the sun power Instagram. I’m notified there will be a 3,000 up charge despite there being no indication on their website that the all black panels are more expensive. Due to this change in price I’m told to sign a new contract on DocuSign which to date doesn’t work. At the end of install day #1 (keep in mind this was w one day install) I’m told they will finish tomorrow. Day #2 they still aren’t finished day#3 they finish and the panders are crooked and not matching the diagram that I was sent. Day#4 they fix the panels and thus add more holes to my roof potentially compromising it. And currently I am still in the installation process awaiting all the above concerns to be addressed and to be told when the solar panels will be inspected by the county so they can actually be turned on and produce power for the house. If you’ve managed to stick out this entire story do yourself a favor and RUN do not waste hard earned money and time with this company.