Emerald Energy

Solar System Service & Optimizer Warranty/RMA - Excellent

Emerald Energy was fantastic to work with - they were very responsive, they workers were very respectful, and they did great work. Fair prices too. I would highly recommend them to anyone looking for a new company to take over monitoring / service of their solar system. I had them come out from Raleigh to Eastern NC (Cherry Point area) to service my solar system - over the course of two weeks I had 12 of my 33 panels stop producing, and my system was only a year old when they stopped. Emerald Energy came out within a couple weeks of first contact and figured out the problem - 10 optimizers had gone bad! And the other 2 non-producing panels were limping because the rest of the string was full of dead optimizers. They said they had never seen so many bad optimizers on one sysytem before, the supervisor actually had to drive to Raleigh and back (~5hr!) to get more optimizers. I am very thankful that they were able to get me back up and running the same day. The next day I hit 94% of my peak design power output! Thanks a ton Emerald Energy!

Great communication and very knowledgeable!

Recently my husband and I became aware our inverter for our Solar Panels needed replaced. Much to my surprise our original installer was no longer in business. I researched and reached out to several installers and ultimately chose to bring my business to Emerald Energy. I highly recommend this company for several reasons. Emerald Energy by far exceeded our expectations and replaced our inverter with a quick turnaround. I had my inverter installed and my system back fully functional within just a few days! They are reliable, honest and operate with integrity. John and Brandon went above and beyond to answer every question I had both prior to retaining their service, and during the install. They are both extremely knowledgeable. Everything from their customer service, professionalism, turn around time, and pricing is unmatched. They have also been in business 15+ years and now monitor our system 24/7. Which brings peace of mind in our busy life. I was not compensated for this review, I’m just a work-from-home Mom who appreciates small town values in a big city. If you’ve stumbled upon this review, look no further. Call Emerald Energy TODAY!

I Recommend Emeral Energy

Thank you Emerald Energy. I chose this company by the reviews and wanted to be sure to write a review to assist others when looking for a Renewable Energy Specialist Company in NC. The company that installed my solar panels back in 2018 went bankrupt . Emerald Energy made it through the pandemic which says a lot. I needed a new company to monitor the panels - then I lost connectivity to Solar Edge monitoring platform. John Leonard diagnosed hardware failure with the inverter. New one is installed and household is back in business. Very easy to communicate with Mr Leonard. No drama (unike the last company). Straight forward dealings. So easy to work with. Thank you! I recommend this company to any one.

Best options, knowledge, execution, customer care

We interviewed and received proposals from four different local solar companies. All of them were professional, knowledgeable and around our budget. We selected Emerald Energy for several reasons. 1. The rep (who is also one of the owners) was extremely knowledgeable and really helped us understand solar from the panels to the inverters to the batteries before we contracted with them. 2. Emerald had options. None of the other companies had the options. To meet our goals, it made more sense to get a Fortress battery and a Sol-Ark inverter. This would give us the flexibility and control we needed compared to other batteries and inverters. 3. Emerald could get to work right away. Some of the other companies had several months of backlogs. 4. They would use in-house personnel for all the critical work. After we signed the contract, Emerald handled everything. 1. They walked the plans through the local city approvals. 2. They started work as soon as the plans were approved. 3. All aspects of installation were meticulous. The electrical work and installation of the inverter and battery in particular was better than any work we have every had done in our home. They cleaned up the worksite every day and left it immaculate when they were done. All the onsite personnel stopped to answer any questions we had, whenever we had them. 4. The Emerald Rep walked the city inspector through the inspection, and then walked the electric company inspector through the installation and approval. 5. After commissioning the equipment, they gave us a great explanation of the system and answered questions after commissioning via email. It was a real pleasure to work with this company and everyone from the company who came out to help with the install and commissioning. We would recommend them to anyone in the Raleigh/Triangle area who is interested in solar.

Everything about this valuable process was superb.

My Homeowners Association selected two companies with which my neighbors and I could work, as part of our neighborhood-wide sustainability project. My first contact with Emerald Energy was all l needed to know this was the company with whom I wanted to work. I am grateful to my HOA Sustainability Company for finding this fine enterprise for me! Everything about this process of making my house and car fly on sunshine has been wonderful. To begin, company president John Leonard was responsive, thoughtful, courteous, and ready to answer any question. When the project began, project manager Chris Belin was as kind and efficient as he possibly could be. Every single member of the crew was terrific, and I particularly appreciate the small but important fact that the crews, as they came and went in the house, were very careful not to let my indoor-only cat scoot out the door. My house now has the tiny footprint I have long wanted to create. Emerald Energy was honest, professional, thorough, and just splendid as my partners in this solar energy journey. I could not give them all a higher recommendation!

Good service

It’s been 3 months since our solar system was installed by John and his team, no complaints so far and I’m happy with their service.

Excellent work

Had the system installed fall of 2021. Emerald energy was great to work with. The process was seamless.

TOTAL PROFESSIONALS

Thomas, John and their entire installation team are superstars. After a several quotes from multiple venders we chose Emerald Energy. The entire process to painless and was done in a totally professional manner. Thomas gave me a quote based on our electric bill but after discussion of how we use power he reduced the number of panels needed. According to our local power company that never happens. After the quote and site walk around, they took care of everything with the county, permits and the power company. Installation was flawless and clean. Not one piece of trash was found after they left. Post installation inspections went off without a hitch. If you are serious about solar energy than Emerald Energy is the company, you must use.

Fantastic Local Business with great customer experiences

After having 2 other big name companies come out and discuss various solar panel system options, I called upon my local neighbors to help me out. You see, I couldn't get some straight answers about the cost of financing the system versus not financing it, as well as some of the other 'costs' they were showing. It was a high pressure scenario and I will not be pressured. After hearing back from a neighbor, they suggested Emerald Energy, so I gave them a call and they quickly came out and we discussed the other systems that I had been quoted. Emerald Energy's estimate of savings was the least aggressive and I appreciated that because it fell more in line with what I was expecting from my own research. Being an engineer myself, I tried not to be bothersome with too many questions, but the team at Emerald was always very happy to answer any question I had, regardless of how many I asked. :). On the technical and pricing side, they quoted a great looking all black panel with black borders to make my HOA happy. I got the plans Emerald provided approved quite quickly (at least by my own standards when dealing with an HOA). Emerald had the most competitive price to go along with what I thought was a superior, more realistic system than the others. Even after the install was done, I still had a few more questions regarding the Duke Energy rebate and energy monitoring and they were always quick to respond and very helpful. I truly enjoyed dealing with a local company. Thanks, Emerald Energy!

Sol-Arl 12K, REC Alpha and Fortress e-Flex Install

Emerald Energy was very easy to work with; Justin and John were both knowledgeable and cooperative. The project changed from a single Sol-Ark 12K to a pair of them. This with 28 REC Alpha panels and 4 Fortress e-Flex 5.4kWh batteries was the final project. John worked through supply chain problems to procure all needed parts, even scouring just about all sources to obtain battery lugs. Brandon and Dave wired the system with attention to detail. I am very pleased with how the project turned out.

Highly recommend for your solar project.

A local company that cares about their work and the long-term success of my solar installation. Delivered exactly per their proposal on time also a very clean and tidy worksite, too.

Excellent Experience and Company

My residence is 2 plus hours from their office. The entire process was excellent with them from sales all the way through installation. Courteous, professional, knowledgeable, clean, timely, and communicative. We had to change plans a number of times through the process and they were always happy to help. Additionally we have had our system installed for 6 months now and had to file a warranty claim 1 time. They were quick to fix the issue and no issues at all. Would recommend to anyone.

Courteous, professional and knowledgeable.

I’ve got nothing but good things to say about Emerald Energy. John was easy to get in touch with, fast to respond and kept me in the loop about a replacement part on order. While some companies need to be called multiple times to follow up on an order or job, Emerald Energy was proactive and handled the job quickly. They were courteous, professional, happy to answer my questions, and provided information in an easy-to-understand way.

Out-Standing all Around Experience

The best home investment we ever made. I just viewed our June electric bill. We actually sent more power to the electric grid than we used thanks to our Emerald Energy net metering solar system. Our bill was zero for electricity, however, $11.25 for taxes and fees, some things you just can't escape. John's crew traveled over 300 miles round-trip and installed the 36-panel system all in one day. Who does that! What a company! The guys worked like a well-oiled freight train. I was highly impressed by their demeanor, they never swore and always thanked each other upon receiving help or asking for materials sent up on the roof. A Top-notch professional, installation crew. I was concerned about possible hurricane winds, living near the OBX during the rail installation, Omar said, no problem he added an extra cross rail on the corner end at no additional charge. I researched solar products and companies for months before requesting 3 quotes. Emerald Energy was by far the best Price, selection of Products, and Reputation, hands down. If I text John or Thomas with a question about the Solar Edge dashboard (3rd party monitoring App) they always answer the same day. I believe in supporting a small business company that believes in integrity and customer service. They fit that bill hands down. I suggest you buy the best panels available and plan your system needs with Thomas and discuss future home upgrades you may have in mind i.e. power for an additional sunroom or that future EV charging station. If you ever sell, future home buyers will be paying top dollar for little or no electric bills.

We had a great solar installation experience with Emerald Energy

I'm extremely pleased that I picked Emerald Energy for our solar panel installation. They were responsive, completed the job as fast as the process would allow, and did it all without any drama. We are very happy with the end result. We decided to pull the trigger on going solar back in early March and by the middle of May we were up and running. I requested proposals via EnergySage and also contacted a few companies directly. When it was all said and done, I had collected proposals from 9 companies—mostly the usual suspects of NC installers but also a couple of national installers. After narrowing the field down to 3 NC installers, I formulated a list of system specs including a desire to have a system capable of producing 13,000 kWh per year 5 years after installation. All three companies did a great job of updating their proposals to meet my requirements, but Emerald Energy really did the best job of understanding my desires and putting together a great proposal. The team’s young guy, Thomas C, impressed me by figuring out that he could meet my request without even using the roof over the garage of our house. We ended up with a very tidy layout of panels filling up the main portion of our roof and keeping the street view of our house very attractive. When I told them that I thought orienting all the panels vertically would produce the best looking results, they took it to heart and I never had to remind them of that request again. In order to ensure the future production goal, they gave me a great price on today's best panel, REC Alpha Black. Not only did that allow for fewer panels, but that panel has a great specification for its yearly degradation. In other words, they met all my requests and did it for a really good price. The company president, John L, was involved in the whole process and I was especially happy that he visited my house in person. That really put Emerald in the best position to design the best system for our situation. John knocked out the city planning approval and HOA approval with ease. Having John involved so much in the process gave me confidence that everything was going to go smoothly. Our 2-day installation went smoothly thanks to Osmar and Jordan. I asked them to see if they could fit any more panels up their once they got up on my roof with tape measures, and I was glad when they found a spot for a 28th panel. Justin D got me though the inspection process and finalized with Duke Energy very quickly. When I expressed concern about a caulking gap, Justin climbed through the inner recesses of our attic and got made it right. I appreciate the time that Justin took to teach me about the system and describe the future upgrade options if we go for battery backup in the future. Emerald Energy did a great job installing our solar system and definitely earned our trust in each stage of the process.

Great Solar Company

I really enjoyed working with Emerald Energy. Their team is top notch and really pleasant to work with.

Going Solar? Emerald Energy has THE best system & pricing.

Great communications, pricing, warranty and workmanship. Not much one can add to that. Will be referring John [Emerald Energy] to any and everyone even slightly interested in a solar panel system for their home.

Competitive Price, Good Service, Solid Materials

When we started considering rooftop PV solar, we got quotes from about 8-10 different providers in the area. Some tried to sell us on fairly useless add-ons (like a smart thermostat to replace our existing programmable thermostat that would have turned our 5-stage AC into a 2-stage AC). Others were more than twice Emerald's price for similar output. Emerald Energy provided a very competitive price and one of the best warranties (underwritten by Certainteed, which has been around for over a century). They offered a choice in panels, and we're so far very pleased with the LG panels we selected. The service was excellent as well: they listened to our needs and suggestions, upsized our inverter, and honored a lower price when a human error in a quote priced the wrong panels. The installation was smooth and they provided guidance for the Duke Energy rebate program that helped us secure a rebate. Overall we've been very pleased with the value.

Excellent Service

Justin was extremely easy to work with. He was very knowledgeable about the product and always available for questions. John gave me all of the information necessary, plus tips, to be approved for Duke Energy's Solar Rebate program. Both were there for me when i needed troubleshooting with Duke Energy! I highly recommend going with Emerald Energy for upgrading to solar panels.

Excellent Service and Follow Up

Have been working with John and Emerald Energy for the last 4 years. They continue to give me the same level of great service regardless of the size of the work being done. Full Solar Install - Check Roof Replacement - Check Add more Capacity - Check (Extra Panels , Upgraded Inverter) Next Planning phase for home batteries and a level II car charger, working with me on the timing and the options.

Very easy to work with, always available and very proactive

Emerald Energy came recommended by a neighbor. I found them to be very open and informative up front, easy to work with and seemed to always be available for questions and issues. I was also impressed with the proactive outreach and advanced preparation to help me confirm eligibility and successfully apply for a big Duke Energy rebate.

Best in Class

John and his team installed Solar panels few months back. We went with Emerald energy after researching with multiple companies. My overall experience is very good from start to finish. John is very humble easy to work with. He is available all the time and quickly addresses any concerns.

"Great company for your clean energy solutions"

Emerald Energy folks are truly fantastic when it comes to your solar panel installation. They are reliable, very responsive and the price range is also very competitive. We have got 18 panel system. I worked with John and right from day one he answered all my queries. He was quite honest and provide all the details to the best of his knowledge. The quality of the installation was great. John continued providing support even after the installation to get Duke change the meter, and start the production. For us it took little over 3 weeks to get the system start exporting over the Duke's grid. But I don't think John and his team had any control over that since it was purely in Duke's domain. Overall, we are quite happy with Emerald Energy team.

Great service and guidance

Was referred by a friend for Solar panel installation to Emerald Energy. They did the work very professionally and the guidance across the process was very great and helpful. Thank you

Excellent Choice

After I decided to go with Solar, I talked to a number of different companies. Upon the recommendation of a neighbor, I contacted Emerald Energy. John Leonard came to talk with me about my wants and needs as far as the type, size, looks of a Solar System. I appreciated that he wore a face mask while in my home. John explained everything, and worked with me to create a design that would meet the POA regulations. We negotiated what I felt was a very good price for the system. John worked with Brunswick County for the permitting and Brunswick Electric for approving my request for Solar and then the installation of a new meter to use the Solar. The crew came on time for when they said they'd be here - I always appreciate that. They took not quite 2 days to complete the installation. John went over the system, showed me what I needed to know, and then had me download an app on my iPad so I could monitor the system. The app will tell me how much electricity the panels are generating on any given day. There's also a place on the app which will tell me: "Saved 1 Tree" today. That makes me feel good. I highly recommend John Leornard and Emerald Energy.