Ecotech Solar

UPDATE 9/30/25<br /><br />The president of Ecotech reached out to me after reading our original review, and I have been really impressed with his response. It sounds like the company has undergone some leadership changes over this last year, and the staff has been exceptionally proactive in coming up with a plan to address the issues we have had. Ecotech was onsite two days after the initial conversation with the president with new hardware that they spent a day installing on their own dime to solve the remote monitoring issue. Ecotech also proposed an equitable way to reimburse us for our losses during the LG monitoring failure.<br /><br />I can't speak highly enough about the way this bad experience has been handled. There really was no back and forth - Ecotech just owned the problems right out of the gate and proposed a fair resolution. I can probably count on one hand the times a company has turned a sour experience into a positive one in my life - this is certainly one of them. Thank you Chris and Rufus.<br />-----------------------<br /> - We have been disappointed with our experience with Ecotech. Ecotech sold us an LG 30 panel array in 2021 and pushed the brand as a top-tier, too-big-to-fail option. LG then pulled out of the solar market about 6 months after our installation. Ecotech never reached out to us to explain the situation - how LG’s decision would affect our warranty, replacement options, remote monitoring, etc. We found out that LG had closed their solar sector only after we noticed a shattered panel in our array and contacted Ecotech for help at that time. Ecotech determined themselves not responsible for the panel damage, which left us ineligible to receive an LG replacement panel - since closing shop, LG will only offer what remaining panels they have in stock to warranty claims. We then had to pay Ecotech to replace the damaged LG panel with an off-brand and less efficient panel that would fit the footprint of the array they had installed less than a year prior to the event. I’m still not convinced that Ecotech did not cause the damage upon installation, but this is beside the point. This experience left us feeling like Ecotech had washed their hands of their customer as soon as they had completed the installation. Ecotech took no steps to proactively ease the shock caused by LG’s business decision and then distanced themselves from the product once we had our first issue with the array - again, a product that had been heavily pushed during the sales pitch.<br /><br />Our second issue led us to write this review. Last month, we noticed a spike in our electric bill. We realized that a cluster of solar breakers had been inadvertently flipped in our garage a little less than two months before the spike. One of our family members had most likely brushed by them by mistake, which caused us to lose 60% of our solar generation during peak summer months. Ecotech had told us during the sales-pitch that their company remotely monitored their installations to red flag behavior indicative of panel issues. Whatever remote monitoring Ecotech employs did not register a 60% drop in production, which ended up losing us about $200 to PSE. LG also stopped maintaining their remote monitoring iPhone app, so we have been relying on watching our PSE bills to keep an eye on the health of our array - so, at best, we will be a month behind in generation after catching a problem. We reached out to LG for computer access to their solar monitoring (instead of the phone app) and never heard back from them. We then reluctantly reached out to Ecotech again by telephone and received a text message response from them later that day confirming that LG had stopped updating their iPhone app and to log into LG’s computer interface - the same one that LG never acknowledged. No call back, no assistance as we navigate LG’s withering solar support, no explanation regarding Ecotech’s failed red flag monitoring… just the text.<br /><br />All this to say that we can’t help but feel hung out to dry by this company. Their sales team painted a rosy picture of a customer/company team working together to help the environment. Their pitch was filled with promises that have proven to be empty, and this team-spirit ended the day Ecotech finished installation.<br /><br />For those toying with going solar, please understand that Ecotech is only a contractor (‘Contractor’ is in fact capitalized in their contract). Their sales pitch makes the transaction feel like you are buying an Ecotech product and are joining the Ecotech family. In reality, their job ends once they have installed whatever company’s panels they have chosen to push at that time. They do not monitor their systems, they do not fight for their customers, and they do not stand behind the products they install. Bellingham has several local and reputable installers - please learn from our experiences and get them all to bid your job.

I was actually considering going with Ecotech for my solar installation. I had a bit of a hiccup when I realized that my roof was too old, and I had to get it replaced before I do solar. Jack, my solar consultant from Ecotech, called me and asked me where I was on my decision. I told Jack that I had to re-roof my house before anything happened with solar. He kept pushing for me to commit to solar even before I even had a bid with a roofing company. He told me something along the lines of, "you should consider locking in with Ecotech first, roofing later". That's when I realized that Jack and the rest of Ecotech didn't really give two sh*ts about my situation and just wanted to sell me a solar system and make his nice little commission. It also confuses me because upon my initial call with Ecotech, they told me that installing solar on a 20 year old roof is fine which is most definitely not. A shame really, I really did want to work with Ecotech.