Cross Atlantic Solar

HORRIBLE CUSTOMER SERVICE !!!!

They changed owners and have gone completely remote do you can't reach ANYONE by phone and no one ever gets back to you. We are current customers w solar panels installed in 2020. With the new ownership we can't reach anyone...no one gets back to us and I have been editing ONE MONTH for someone to get back to us with a quote for device. I've sent 16 emails....and have been promised resolution "by the end of day" three times and receive nothing...and then have to send yet another email bc there's no one to call via phone. Do not use this company!!!

Do Not Buy Solar from Cross Atlantic Solar!

had Cross Atlantic Solar install my solar panel back in 2019. The sales man outright lied to me, showing me a fake reimbursement check that a ‘client’ of theirs got from Florida Power and Electric because his home was generating so much electricity that it produced more than he used. Come to find out, nope, FPL doesn’t do that. Next, I discovered that this $48,000.00 solar system was only saving me about $180 of my $300 a month electric bill. Had I known this, I would have never bought the system. Again, I was lied to about that by the sales man who said I wouldn’t have any electric bills at all. Sold me on using the PACE program so there would be no upfront cost to me. That was a joke! My house payments increased by $1800 a month! But the real kick in the head ? When I confronted them about this, they said that the system they installed wasn’t even large enough to generate the electricity my home needed, claiming I didn’t have enough roof space. Here’s the thing - They only installed on about a third of my roof. There is plenty more space up there. Now, this lovely $48K solar system isn’t generating the 300watt energy as was promised. It is now generating 36 watts…. So I call Cross Atlantic Power. Turns out it the scam artists ‘sold’ the business to a new owner who made it clear that they are a new company, but operating under the same name. WTF I was told that for $200+, they will come out and look at my system to see what is wrong with it. Thursday was the scheduled appointment. Guess what happened Thursday? NOTHING! No one came. No one called. Nothing. I called the office but only got an answering machine. I am beyond angry with this company. Be warned. If you want to do a solar install - DO NOT USE THIS CROSS ATLANTIC SOLAR!

Unprofessional

Let me start of with I’m easy all it takes is a phone call. This company is a joke! Failed inspection, which delayed the installation. Left tools on the roof, debris around the house. NO communication, when I say no there was 0 people telling us when they were coming, no body knows what’s going on, they do not call you back, site manager was nowhere to be found. you have to constantly chase them, don’t even bother asking for the manager or the GM, they are clueless and dodge you. The experience was pitiful and extremely unprofessional. I HAD TO ACTIVATE MY OWN SYSTEM! Now I’m not sure if the system I was sold is adequate to net any electric. Seek another installer, because I wish I did!

GARBAGE COMPANY!!! SCAMMERS!!

GARBAGE COMPANY!! In the process of filing a lawsuit against this company, paid 48k for paper weights! System never worked properly since install in March, system is down since October, Matt / Brooklyn and Tim the owner will ignore you, lawsuit coming and website about my experience is being created to help others NOT make the mistake I did! They actually hire sub contractors to do shoddy work and when there is an issue the first contractors are always blamed for wrong install and yet the problems never get fixed because these people don’t know what they are doing! I have documented my whole experience since pre purchase until now and will be exposing this company with my experience!

Worst Follow up Services

My solar panels were installed, and from that day no one has get in contact with us or responded to our emails. We had the panels for more than 3 weeks and no energy has been produced, FPL has not contact us for the change of the meter, no one answer our text messages. We have not get an answer to finish our services, and we are losing time.

Sad to say they don’t value their word or the client.

Found them on Facebook, Salesman told us what we wanted to hear... promised short project install time and a big savings! LIES!!!!

Do not buy from CAS!!

We are 7.5 months in and our system is still not working properly. Oh and of course CAS demands you pay in full or they accuse you of stealing their equipment. So, they have my money, I have equipment that doesn’t work. Run away fast from Cross Atlantic Solar!!